Louis Ramos

Review Title: Completely Ghosted: Withholding $900+ GAP Refund for 6 WeeksI am writing this review because Knight Claremont Chrysler Dodge Jeep RAM has completely cut off all communication while withholdin Refund for 6 WeeksI am writing this review because Knight Claremont Chrysler Dodge Jeep RAM has completely cut off all communication while withholding a GAP insurance refund of over $900 that legally belongs to me.The auto loan on my vehicle has been fully paid off. By law, my GAP refund is supposed to be processed and sent back to the finance company (or to me directly, since the account balance is zero). It has now been almost 6 weeks, and the dealership is refusing to provide an update or process the paperwork.Here is the exact timeline of their complete lack of customer service:The Phone Blackout: No one answers the phone at this dealership. Regardless of which extension or department you choose, it goes straight to a voicemail box that is clearly ignored. No one returns calls.Ignored Live Chats: I attempted to resolve this quietly and reached out via their website's live chat feature three days in a row. I was completely ignored with zero response back.Out-of-Pocket Costs: Because of their complete negligence and failure to communicate, I had to spend an additional $28 out of my own pocket just to correct my mailing address errors with the corporate entities involved.Withholding a consumer's refunded premiums after a loan payoff is an incredibly shady business practice. I am demanding that the Finance Manager or General Manager contact me immediately to provide the tracking information or proof of payment for my $900+ refund.If this is not resolved immediately, my next steps will be filing formal complaints with the California Department of Motor Vehicles (DMV) Investigative Division and the Better Business Bureau (BBB). More

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Buying my RHO was a great experience thanks to Luis. He was friendly, professional, and made the entire process simple from beginning to end. Everything was straightforward, efficient, and completely ha He was friendly, professional, and made the entire process simple from beginning to end. Everything was straightforward, efficient, and completely hassle-free. He took the time to answer my questions, kept me updated throughout the process, and made sure I drove away happy. It’s refreshing to work with someone who genuinely cares about providing great customer service. I highly recommend Luis to anyone looking for an easy and enjoyable car-buying experience. More

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Worked with a VERY PATIENT Louis and found the right jeep at the right price. Will recommend to anybody looking to get into a car. jeep at the right price. Will recommend to anybody looking to get into a car. More

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Good communication, timely service. Raul was professional, explained the process. Over all very happy with Knight service department. Raul was professional, explained the process. Over all very happy with Knight service department. More

by David Verified Customer Verified Customer

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buying process was smooth and easy. deal was made no pressure or haggling. great experience deal was made no pressure or haggling. great experience More

by RTSUNETA Verified Customer Verified Customer

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Louis is very competent fast and patient, deal was finalized in a short time. Thanks finalized in a short time. Thanks More

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Louis did a great job and was patient and did what it took to finalize the deal. took to finalize the deal. More

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Louis Ramos was awesome ! He worked up a great deal and our daughter got her car ! He worked up a great deal and our daughter got her car ! More

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1st time customers here at Knight Chrysler and the team didn’t disappoint. Easy to communicate with and they did an outstanding job both with the value of our trade and meeting our needs negotiating a best didn’t disappoint. Easy to communicate with and they did an outstanding job both with the value of our trade and meeting our needs negotiating a best possible price of the vehicle we purchased. More

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I felt like I was treated fairly for the most part. The experience took quite a bit longer then I thought it would The experience took quite a bit longer then I thought it would More

by SUZANAWILLIS Verified Customer Verified Customer

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