Miguel Martinez
Miguel Martinez at Knight Claremont Chrysler Dodge Jeep Ram

Miguel Martinez

Sales Manager

Knight Claremont Chrysler Dodge Jeep Ram

620 Auto Center Dr
Claremont, CA 91711

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4.1
28 Reviews

Languages Spoken

English English

Spanish Spanish

4.1

28 Reviews

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28 Reviews of Miguel Martinez

April 19, 2026

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Employee Rating

Lynn the finance manager and Miguel the GM went above and beyond with their service, no hassle and no time wasted for me to travel from Sacramento to Southern CA to purchase a dream vehicle. They got the low More

by Art
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Johnson

April 16, 2026

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Pricing isn’t transparent, and they take forever to refund your down payment. My overall experience with this company has been pretty awful. Their add-ons are insanely marked up. I don’t recommend goin More

by anh Ha
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

April 05, 2026

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Caeden was very knowledgeable and didn't force anything on me that I didn't want. I couldn't ask for a better sales person. More

by wdm6688
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

April 01, 2026

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Xavier Williams made the process super easy, from day one to ship date. Great customer service and very responsive. More

by Rafael Almodovar
Service Price Transparency
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Recommend Dealer
Yes

March 19, 2026

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Excellent He went above and beyond, friendly and very professional with me. All the staff went above beyond to help me More

by Bg8266861
Recommend Dealer
Yes

Other Employees Tagged: Miguel Martinez

March 14, 2026

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Employee Rating

Fair, honest and transparent Because I had to travel over 2.5 hours I needed to work things out over the phone. Miguel was fair and transparent with the deal. No surprises. I will recommend the dealership to More

by NUTTALLJIMMY
Recommend Dealer
Yes

Other Employees Tagged: Miguel Martinez

March 06, 2026

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Employee Rating

I recently purchased a Ram 2500 and had a fantastic experience at the dealership. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. Adam Sieve, my salesperson m More

by Shawn Favilla
Recommend Dealer
Yes

Other Employees Tagged: Adam Sieve

February 15, 2026

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Anthony Flores and his team were fantastic! We came in he was organized, attentive and transparent. His manager Michael Rocha was very helpful in making sure we got a great deal on my new upgra More

by Fernando_rosete67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rosie Gonzalez, Ada Abarca , Rick Green, Dan Orel, Anthony Flores

February 12, 2026

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I initially had a bad experience at this dealer. Once I got in touch with the general manager Dan Orel, my concerns were quickly addressed to my satisfaction. More

by Droblesfitness
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rosie Gonzalez, Ada Abarca , Dan Orel

Mar 25, 2026

Droblesfitness responded

Rosie from customer relations never returned My numerous calls requesting assistance and direction for resolution on a scratch on my vehicle which was documented during a walk around before driving off the lot. It was advised to me that I would be contacted with a resolution. I inquired several times over the last 4 months since purchasing back in October and still have not heard back. I last spoke to Rosie in November and was given an excuse about the lack of a response due to the holidays. Every time I called Rosie I got her voice mail. I heard several excuses when reaching out to several people “ sorry, it’s the end of month- we are so busy” “sorry, it’s the beginning of month- we are so busy”. “Sorry, it’s the Holidays- we are so busy.” Well we are now in February and I still haven’t heard anything back. I told Rosie I received an email requesting a review, and I am the type of person that leaves a review, i would like to leave a positive review but at this point (in November) I am so frustrated I feel the best I can do is leave no review. Rosie’s response was” well if you feel you need to leave a bad review then I understand and you are free to do that”. This is the customer relations representative saying this… if anyone should care and do their best to resolve an issue it’s her. A lack of interest and an unwillingness to resolve was immediately recognized by that comment. after all this time I feel it’s time for me to simply give feedback to warn others. Miguel was responsive and escalated my concerns until he didn’t respond any longer. I was requesting assistance and no matter who I reached out to I was not given a resolution. I felt for Miguel as he was limited because of Rosie’s lack of resolution. The sales manager (who is no longer with the dealership) provided misleading finance rates and in the end would not offer me the rate I qualified for because the dealership “had to make some money on the deal.” With a credit score of over 800, I should not have been priced so high on the finance. My choice was to walk or sign. It was 8 pm on a Friday and I had my wife and Newborn with us. My hands were tied so I had to sign, and seek a refinance later. My advice to avoid this in the future is to be sure to have quotes for “best case” and “worst case” before you commit. Get anything they say or promiss in writing before doing any paperwork. UPDATE: I am happy to say I spoke with a very attentive representative named Aba. She was amazing. I told her my whole story for about 40 minutes. She was very empathetic and apologetic and escalated my situation to the general manager Dan Orel. I also spent about 45 minutes on the phone with Dan. Very impressed with him. In customer service the customer should be listened to. I felt heard because of Aba and Dan. Dan went above and beyond to resolve my issues and I am a happy customer. If you have any issues- these are the two people you want to speak to. They made the experience at Chrysler Claremont a 5 star experience. Thank you!

Feb 12, 2026

Droblesfitness responded

Hello! Thank you for the quick reply today after my review. I called and got the voicemail of Rosie- I left a message with my name and phone number. Hoping to hear back soon. Will update.

Feb 12, 2026

Knight Claremont Chrysler Dodge Jeep Ram responded

Hello Droblesfitness, I'm sorry you had a bad experience, your concern is very important to us. We would like to discuss further. Please call us at (909) 962-8100 ext: 1405. We look forward from hearing from you. Thank you

December 27, 2025

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I unknowingly purchased a new 2026 vehicle in December with pre-existing mechanical and electrical issues. Within one week, the car was already back in this dealership’s service department—twice within ju More

by DanielleB
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Donovan Ricks , Julian Cruz, Isaiah, Jose (Nacho), Niko

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