Loyd Ivey

I had one of the worst dealership experiences of my life at Mark Mitsubishi Scottsdale. I worked with two salesmen, Caleb (thin, almost bald black hair) and Caleb Davenport, and a tall finance manager whose at Mark Mitsubishi Scottsdale. I worked with two salesmen, Caleb (thin, almost bald black hair) and Caleb Davenport, and a tall finance manager whose name I didn’t catch. From the start, they showed me multiple “worksheets” with outrageous numbers — $900+ monthly payments no matter what car I looked at, whether it was $37k or $25k. They kept changing the required down payment from $1,000 to $5,000, and claimed “that’s just how the bank approved it.” The problem? They never actually sent anything to a bank. These were just inflated dealer numbers designed to scare me into agreeing. When I pushed back and asked to see the real bank approval with the APR, loan amount, and term, they dodged the question. They tried to convince me my payments would be that high because of my credit, but I know the math — even at 20% APR, my payment would have been in the $600s, not $900+. They lied and played games every step of the way. This dealership preys on people with less-than-perfect credit, using predatory and deceptive tactics. They waste your time, run you in circles, and try to trap you with fake numbers before even sending your application to a lender. If you value honesty and transparency, avoid this place at all costs. I’ll be reporting them to the Arizona Attorney General’s Office and BBB for deceptive practices. More

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The childish behavior and lack of morals runs rampant here. From management down, there’s a complete lack of integrity, morals, and knowledge. Do not but a used car here as they lie about anything they here. From management down, there’s a complete lack of integrity, morals, and knowledge. Do not but a used car here as they lie about anything they feel will help sale a car. If you are buying new, beware of the paperwork not matching your verbal agreement. Just bad all around. More

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DO NOT BUY FROM THIS DEALERSHIP! !! I purchased a 2023 BMW X5 from this dealership. I live out of state and agreed with the salesperson Kyle that he would provide photos/video of th !! I purchased a 2023 BMW X5 from this dealership. I live out of state and agreed with the salesperson Kyle that he would provide photos/video of the car. And while I chose not to make the 1000 mile trip to see the car in person (my mistake….), I was told/shown repeatedly the car was in “perfect” condition and that any issues had been resolved by their body shop. Dealer even markets on their website to out of state buyers. After finalizing the deal and arranging delivery, the vehicle arrived in terrible condition. It had not even been cleaned as I found nail glue tubes and make-up brushes in the glove box. There was a large burn mark in the carpet area of back seat, the wheels originally had road rash and I was told/shown that they had been completely refinished. Wrong again only to find out from the sale manager, Loyd who shared that they just have them touched up.. Frankly I could have done a better job with a can of spray paint as there was overspray down the lower rocker. So now I will take the off and have them professional powder coated which is what was supposed to have happened. I also have a new windshield installed that is throwing error code when again I was told “Everything is working correctly” even after specifically asking them to verify it. It took them two weeks and multiple messages to even get them to send me the sale documents I signed. I was told by Kyle repeatedly, “we will take care of any issues when you get the car….”. Well I have now been told there is nothing they can/will do, it is my responsibility with “as is”. I have had several great experiences with other dealers buying cars remotely but AVOID this dealership at all costs. I guess now I will see if the vehicle title arrives. More

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I purchased a car April 2 2025 (interstate purchase) and am still waiting for the dealership to send the original title. After literally dozens of calls, emails and texts i am still waiting. Its pretty unbe am still waiting for the dealership to send the original title. After literally dozens of calls, emails and texts i am still waiting. Its pretty unbelievable. This is the very last step in completing the purchasing process and critical to me being able to register the car in my state. its June 3 (62 days!). I will update this review once this is resolved. More

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Great service awesome people to deal with Would highly recommend them for any service for your vehicle recommend them for any service for your vehicle More

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Literally the worst customer service I have ever experienced. Between him and Loyd they are so unprofessional and disrespectful. Avoid speaking with either of these sales representatives experienced. Between him and Loyd they are so unprofessional and disrespectful. Avoid speaking with either of these sales representatives More

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Very unprofessional staff. Lloyd was ok but he didn’t get the type of support from his manager that most dealerships appear to demonstrate. We just got the feeling that they r Lloyd was ok but he didn’t get the type of support from his manager that most dealerships appear to demonstrate. We just got the feeling that they really didn’t want to earn our business. We drove 6 hours one Saturday to their dealership and the manager never came out and they never even evaluated our truck for trade in. Maybe they were very busy, I don’t know but we went to a GMC dealer here I. California and it was the exact opposite experience. More

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From the bottom of my heart, I want to express my deepest gratitude to Lloyd for going above and beyond to make my dream of owning a new car a reality. Challenge Credit and this incredible dealership have tr gratitude to Lloyd for going above and beyond to make my dream of owning a new car a reality. Challenge Credit and this incredible dealership have truly changed my life. I was trapped in a relentless cycle of work, consumed by the exorbitant cost of a rental car. It felt like I was a prisoner to my job, with no time for the people who matter most. But thanks to Lloyd’s unwavering dedication, I’ve been given the precious gift of time with my wife and children. There’s simply no way to measure the impact this has had on my life. I am eternally grateful to this dealership for everything. You’ve given me more than just a car; you've given me back my life. I wholeheartedly recommend Challenge Credit to everyone. More

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Best experience I have had purchasing a new vehicle. All thanks to Loyd. Straight forward and no nonsense which I appreciate. I wouldn't have made the drive if it hadn't been for his quickness to respon All thanks to Loyd. Straight forward and no nonsense which I appreciate. I wouldn't have made the drive if it hadn't been for his quickness to respond to all my questions over the phone. Once in the store I found the same no nonsense attitude from the managers I encountered to kudos to them as well. More

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Lloyd was very helpful, and was very easy going salesman. I never felt pressure into making a deal, but also felt comfortable with what he was showing me. I never felt pressure into making a deal, but also felt comfortable with what he was showing me. More

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