Lucky Waite

Great Dealership. Staff is warm, friendly and helpful. Lucky made me great deal for exactly what I wanted in my new car. Mariah handled all purchase documents with eas Staff is warm, friendly and helpful. Lucky made me great deal for exactly what I wanted in my new car. Mariah handled all purchase documents with ease. Jasper expertly walked me through all the bells and whistles of a new 2026 Mazda Cx 50. Highly recommend this dealership. Low pressure and aiming to please the customer! More

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The positives first: I love my car, and Roger, the person who took me on my test drive and walked me through the features of the car, was lovely. There was nothing good about the rest. I am a consumer pro who took me on my test drive and walked me through the features of the car, was lovely. There was nothing good about the rest. I am a consumer protection attorney. What occurred with my purchase is exactly the kind of conduct we warn the public about—because it reliably harms consumers, especially those without the background or leverage to push back or walk-away. I contacted Mazda of New Rochelle about one vehicle: a 2025 CX-50 Hybrid Preferred. I never asked about, discussed, or negotiated for any other vehicle. I received information in writing for a 2025 CX-50 Hybrid that included a price, a VIN, and a 0.9% interest rate. In good faith reliance on that written quote, I went to my bank, withdrew my down payment, and left it with your dealership. I also arranged for insurance coverage. The original vehicle turned out to be damaged, so I waited for a different CX-50 Hybrid Preferred. On the day of delivery, when I sat down with finance, I was presented with paperwork reflecting a 1.9% interest rate. When I questioned it, I was first told it was “only a $12 difference,” as if that addressed the issue. I was then told I must be mistaken. When I produced the written quote, the explanation shifted to: “that was for a different VIN.” Of course it was for a different VIN--because the first vehicle was damaged. Then I was told the quoted vehicle wasn’t a hybrid, despite the document clearly stating “Hybrid.” At that point, the response became "well what do you want me to do?,” delivered with an attitude that suggested I was being unreasonable for expecting the dealership to honor its own written terms. Instead of honoring the terms, the response became "there's nothing I can do." When I decided to move forward with the transaction, the situation was then characterized as an “honest mistake”—but only after I had decided to move forward. The finance rep then attempted to sell me add-on products amounting to additional $800-900/month. At that point, however, any goodwill I had toward Mazda of New Rochelle was gone. Notably, by then, I had already been shown the vehicle, walked through the features, the MyMazda app was on my phone with the VIN loaded, and the keys were literally in my purse. That sequence matters, because it creates pressure and dependence at the exact moment the terms change. That is by design. I completed the purchase because I needed a vehicle and I do like the car—and because, for me, the additional $12/month was manageable. But that is not the point. This isn’t just about the dollar difference; it’s about changing the deal after the customer has relied on a written quote and put money down. And, more importantly, it is about the people for whom that difference does matter, no matter how small it might seem to a sales representative. What happened fits the textbook definition of a bait-and-switch sales dynamic. I am disappointed that Mazda of New Rochelle allowed this to occur, and I am still deciding what, if any, next steps to take. Georgia Anagnostopoulos, the General Manager at Mazda of New Rochelle, contacted me and invited me to reach out to Philip Van Riper, the Dealer Principal of the store, if I felt that “taking delivery of your Mazda was anything less than excellent.” I reached out to them and didn’t receive even the courtesy of a response. Fail #2. So, buy a Mazda — love mine — but buy it from a different dealer. More

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I had an outstanding experience at Mazda of New Rochelle, and I owe it all to Jasper (sales) and Lucky (manager). From the moment I walked in, Jasper greeted me with genuine enthusiasm and zero pressure. He and I owe it all to Jasper (sales) and Lucky (manager). From the moment I walked in, Jasper greeted me with genuine enthusiasm and zero pressure. He listened carefully to what I needed, asked smart questions, and found the perfect CX-5 trim in under 10 minutes. His product knowledge was impressive—he even showed me features I didn’t know existed, like the 360° camera demo on the lot. When it came time to talk numbers, Jasper was transparent and patient. He worked with Lucky, who jumped in to make the deal even sweeter with an extra incentive that fit my budget. No games, no “let me talk to my manager” runaround—Lucky was already there, proactive and friendly. The whole process took less than two hours, paperwork included. The showroom was spotless, the coffee was fresh, and every staff member I passed smiled and said hello. These guys clearly love what they do, and it shows. If you’re shopping for a Mazda (or just curious), ask for Jasper and Lucky—you’ll leave happy. Already recommending them to friends! More

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Unlike my previous experience dealing with various car dealerships, visiting this one was pleasant. The transaction was quick and smooth. dealerships, visiting this one was pleasant. The transaction was quick and smooth. More

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Charles and Lucky were absolutely amazing, patient and helpful!! I highly recommend going to see them! helpful!! I highly recommend going to see them! More

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Jordan was a very helpful and amiable salesman. I was very happy to work with him. I was very happy to work with him. More

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Very good very helpful would deal with again, he helped me a lot to purchase my first mazda me a lot to purchase my first mazda More

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All dealerships are friendly but this Mazda in NR is relaxed about it - it seems more genuine, Last weekend on my way to see Gwen in sales I passed the service desk and Chris looked up, recognized me an relaxed about it - it seems more genuine, Last weekend on my way to see Gwen in sales I passed the service desk and Chris looked up, recognized me and face brightened. A 2 second interaction, but it’s also the kind of people they hire. Gwen is the same way - we leased a car from her 2 years ago, but when I was there for some routine service and pass her desk on the way to the coffee, she would recognize me and wave. By the way, their new building is light, airy and with a very comfortable customer waiting area. More

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The entire team at Mazda New Rochelle made purchasing a new car not only very simple and straightforward, but an enjoyable process. I dealt with several different Mazda dealers in the area and they were by new car not only very simple and straightforward, but an enjoyable process. I dealt with several different Mazda dealers in the area and they were by far the most professional, friendly, and willing to negotiate a fair price. Would absolutely recommend them! More

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Phil Give excellent service Very attentive and personable Very knowledgeable about the car and the workings personable Very knowledgeable about the car and the workings More

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