Lucy Hu

Everyone at the dealership is pleasant and very accommodating to the customers regardless of what your needs are. They listen to your needs and work with you to find the best vehicle for you.. accommodating to the customers regardless of what your needs are. They listen to your needs and work with you to find the best vehicle for you.. More

Report | Print

I recently purchased a 2025 BMW X3 M50 and had an outstanding experience from start to finish. Lucy Hu, my sales consultant, was incredibly helpful and persistent throughout the process. She really w outstanding experience from start to finish. Lucy Hu, my sales consultant, was incredibly helpful and persistent throughout the process. She really went above and beyond to make sure everything went smoothly. I also want to thank Jeremy Golis, the General Sales Manager, for working with me to finalize the deal, and Jim Kostack, the General Manager, for stepping in and making the experience even better. Lastly, Bill Kamberogiannis did an excellent job walking me through all the final finance paperwork. Very clear, and professional. Overall, BMW of Fort Washington has a fantastic team and a great place to purchase a new BMW. Highly recommend! More

Report | Print

I’ve known Ben for many years he’s a good friend and on the strength of him I decided to purchase another BMW. Ben is a very knowledgeable, friendly person always eager to help. He makes sure you leave wit the strength of him I decided to purchase another BMW. Ben is a very knowledgeable, friendly person always eager to help. He makes sure you leave with a smile on your face and always willing to assist you with all your car needs. He’s great to have around. More

Report | Print

I love this dealership friendly, knowledgeable, willing to assist employees. Best selection of cars, affordable to everyone needs and great customer service overall. to assist employees. Best selection of cars, affordable to everyone needs and great customer service overall. More

Report | Print

You get one chance to make a first impression. Lucy Hu's impression was spectacular! I was so impressed with her sales skills and knowledge of the car. Lucy was a breath of fresh air after what I Lucy Hu's impression was spectacular! I was so impressed with her sales skills and knowledge of the car. Lucy was a breath of fresh air after what I experienced while shopping for a new certified BMW. I am so glad I made the deal with Lucy to purchase the car. She put no pressure on me as a customer. Her salesman skills are fantastic. What a sensational job Lucy did as the Client Advisor for BMW of Fort Washington. More

Report | Print

My first purchase of a vehicle out of state. Was really lucky to have Lucy as the sales person. She made sure to follow up on each and every issue. Never hesitated to physically walk over to Was really lucky to have Lucy as the sales person. She made sure to follow up on each and every issue. Never hesitated to physically walk over to finance or wherever the issue was to get it resolved immediately. Thank you Lucy! No headaches, no delays just simply good service and time followup. Really appreciate it. Thanks again Lucy! More

Report | Print

I bought a bnw car. Lucy served us very well. We are very proud. Thank you Lucy🥰. Lucy served us very well. We are very proud. Thank you Lucy🥰. More

Report | Print

I am very frustrated with this dealership. I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I to I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I took car in to have sensor replaced and was told I need NEW front brakes and an oil change. I was shocked! I sent messages that went unanswered. After weeks, i sent messages again. Finally, I got a call that basically said they could not do anything to help except credit me $500 when I get new brakes. Their cost for brakes are over $1200. The manager had no answers for me, just excuses for why I may need brakes and oil change. I just bought this car less than 4 months before I was told what was needed. I'm upset they they basically said they can't help. This is ridiculous. So much for customer service! I didn't want to give any stars. Maybe I was the wrong race to get the proper care. More

Report | Print

The customer service, sales and responsiveness made the purchase of my new car a very pleasant experience. purchase of my new car a very pleasant experience. More

Report | Print

Just purchased a car last week. A no hassle pleasant experience. Everything was easy, even the negotiation. A no hassle pleasant experience. Everything was easy, even the negotiation. More

Report | Print