Lucy Hu
Lucy Hu at BMW of Fort Washington

Lucy Hu

Client Advisor

BMW of Fort Washington

500 Pennsylvania Avenue
Fort Washington, PA 19034

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4.9
64 Reviews
4.9

64 Reviews

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64 Reviews of Lucy Hu

August 08, 2025

Dealership Rating
Employee Rating

Not a BMW dealership. Has new ownership a company named MileOne. My opinion not a good place to purchase a pre-owned car More

by Just My Opinion
Finance Experience
Recommend Dealer
No
Aug 22, 2025

BMW of Fort Washington responded

Just my opinion, We’re very sorry to hear about your recent experience and truly regret that we did not meet your expectations. At BMW of Fort Washington, we strive to ensure every vehicle we sell, especially our pre-owned inventory meets high standards for quality and safety. What you’ve described is not the type of experience we want any customer to have. Thank you for coming in to discuss this with our General Manager Jim Kostack so we could better understand what happened and try to make things right. At BMW of Fort Washington, our commitment to customer satisfaction and premium service remains a top priority. We appreciate your feedback and will use it to improve going forward. If there is anything that we can assist with in the future, Please reach out to Jim directly at 267-705-6539 or jim.kostack@mileone.com.

August 05, 2025

Dealership Rating
Employee Rating

I began my day simply looking to inquire about a car and get a better understanding of pricing—I wasn’t planning to make a purchase. I was also in contact with a few other dealerships offering the specs I w More

by NewX5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 06, 2025

BMW of Fort Washington responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Fort Washington so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 29, 2025

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Employee Rating

Recently bought a BMW x3. The dealership was great and Lucy was amazing at helping me find exactly what I wanted. More

by Katemclaughlin1025
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Kamberogiannis

Jul 01, 2025

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

June 19, 2025

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Employee Rating

Efficient transaction, tight to the point and did. Not waste my time. Willing to meet my needs. More

by CJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antoine John

Jun 20, 2025

BMW of Fort Washington responded

Hello, thank you so much for your feedback! We hope to be of service to you again! Take care!

June 04, 2025

Dealership Rating
Employee Rating

I just brought a BMW X6. Lucy.was my salesperson. Lucy is very knowledgeable about BMW vehicles. She made my experience a good one. Thank You Lucy! More

by neeka29
Recommend Dealer
Yes
Jun 08, 2025

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2025

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Employee Rating

I recently purchased a new x7 with Lucy. She has been very helpful and very transparent the whole time. I really appreciate her help and it’s easy to do business with her. More

by Andy Wang
Recommend Dealer
Yes
Jun 08, 2025

BMW of Fort Washington responded

Hello Andy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 21, 2025

Dealership Rating
Employee Rating

Everyone at the dealership is pleasant and very accommodating to the customers regardless of what your needs are. They listen to your needs and work with you to find the best vehicle for you.. More

by Anna Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Menna , Alex Frank

Apr 23, 2025

BMW of Fort Washington responded

Hi Anna, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 19, 2025

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Employee Rating

I recently purchased a 2025 BMW X3 M50 and had an outstanding experience from start to finish. Lucy Hu, my sales consultant, was incredibly helpful and persistent throughout the process. She really w More

by Juan17
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2025

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 21, 2025

Dealership Rating
Employee Rating

I love this dealership friendly, knowledgeable, willing to assist employees. Best selection of cars, affordable to everyone needs and great customer service overall. More

by Theresa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Ammar , Antoine Johnson

Mar 23, 2025

BMW of Fort Washington responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 21, 2025

Dealership Rating
Employee Rating

I’ve known Ben for many years he’s a good friend and on the strength of him I decided to purchase another BMW. Ben is a very knowledgeable, friendly person always eager to help. He makes sure you leave wit More

by Theresa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Ammar , Antoine Johnson

Mar 23, 2025

BMW of Fort Washington responded

Hello Theresa, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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