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Luis Arraiz
Luis Arraiz at City KIA of Greater Orlando

Luis Arraiz

Certified Sales and Leasing Consultant

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.3
44 Reviews
4.3

44 Reviews

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44 Reviews of Luis Arraiz

July 20, 2025

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Employee Rating

Nothing special to it. They did a service and got pay for it. They don’t make you feel welcome upon arrival by just said good morning to you I have 3 different visits and i More

by joseroque71.jrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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July 15, 2025

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Employee Rating

2 days for s simple oil change. Persistent problem with check engine light since the first week, no documented visits because of the problem, and now don't provide warranty. More

by pedro19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Castillo, Preston Negron

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Jul 16, 2025

City KIA of Greater Orlando responded

Pedro, We want to express our apologies by saying that our priority is to always have our customers come first in a timely manner but also take care of their needs accordingly. We want to make things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Thank you for your time and understanding.

July 11, 2025

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Employee Rating

He was very knowledgeable and efficient. Let me know what I needed for my vehicle before it went to service as pleasant to talk to More

by CF1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 11, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experience with us on your visit! Please let us know if we can help you again in the future.

July 01, 2025

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Employee Rating

Excellent service, knowledgeable staff, great selection—this dealership made my car-buying experience stress-free and enjoyable! More

by sandropaes78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Ivan Merchan, Raul Luna , Christian Montenegro

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Jul 03, 2025

City KIA of Greater Orlando responded

Sandro, Thank you for sharing your experience with us. We are pleased to hear that your vehicle services was hassle-free and convenient. Please let us know if there is anything else we can do for you, we would love to help.

June 26, 2025

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Employee Rating

They’re amazing and got everything I needed done in a timely manner. Thank you More

by KENNYPAUL352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

City KIA of Greater Orlando responded

Kenny, providing quick, efficient service is so important at City Kia and we are delighted to ensure your service is exceptional every time. It was our pleasure to assist you and we appreciate you choosing City Kia for your vehicle service. Until we meet again, safe travels.

June 24, 2025

Dealership Rating
Employee Rating

Horrible experience with Kia mantenimiento incompleto dejaron cables sueltos mi caro funcionaba bien ahora cuando freno tira a todos lados HORRIBLE More

by ingridpro2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Castillo

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June 10, 2025

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Employee Rating

Excellent service and wait time. Service advisor was great. Anthony George was very thorough and explained things in detail. More

by J.BURGESS429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2025

City KIA of Greater Orlando responded

J, Thank you for your time and feedback. We are pleased to hear that Anthony was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

June 08, 2025

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Employee Rating

I already did your survey, fidtwen; fourteen, thirteen, twelve, eleven; 4dten, nine; eight, seven, six More

by crudozeppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Ivan Merchan, Raul Luna

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Jun 10, 2025

City KIA of Greater Orlando responded

Zeppi, Thank you for your review and thank you for your survey. We look forward to the next opportunity to serve your vehicle needs again!

June 05, 2025

Dealership Rating
Employee Rating

The mechanic did put my filter on properly and cause and oil leak horrible job More

by STEVE.CARTAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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June 04, 2025

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Employee Rating

Very friendly and helpful personel. On Saturday the place was a bit loud and too busy for my taste, but I would recommend the dealership with no hesitation. Getting the offer was extrem More

by jost.fritz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Orlando Da Silva, Erick Disla, Samer Ezzi

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Jun 05, 2025

City KIA of Greater Orlando responded

Thank you for leaving us this positive review and recommendation! We are happy to know that our team was very friendly, helpful and made getting the offer painless. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

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