Luis Arraiz
Luis Arraiz at City KIA of Greater Orlando

Luis Arraiz

Certified Sales and Leasing Consultant

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.4
61 Reviews
4.4

61 Reviews

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61 Reviews of Luis Arraiz

September 14, 2025

Dealership Rating
Employee Rating

Estamos completamente satisfechos y agradecidos con Luis y Leo. Gracias por sus atenciones, por ayudarnos a elegir y por las consideraciones que tuvieron con nosotros para que pudiéramos tomar una buena dec More

by ARTURO_PICHARDO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 14, 2025

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

September 13, 2025

Dealership Rating
Employee Rating

the engine on our old kia almost died when we came to orlando to go on vacation when we found out from our service tech nick. 10g for a new engine in an old car? no thanks. he took us to luis who could More

by BARBLANG2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: nick

Sep 13, 2025

City KIA of Greater Orlando responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 11, 2025

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Extremely likely the best dealer recommended at 100%,thank you for your service on time More

by Giovanni Esquilin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2025

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2025

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Very easy going and knows How to make sure people are satisfied as well happy with their purchase More

by Oc_soccer2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 03, 2025

City KIA of Greater Orlando responded

Here at City KIA of Greater Orlando, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 31, 2025

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It’s outdated and small. The attendant was quick and polite. There is a waiting room with family died reruns. More

by CMJANISSEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

City KIA of Greater Orlando responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon.

August 31, 2025

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Employee Rating

Juan took care of me and I appreciated his help. I didn’t appreciate being contacted by Luis trying to get me to sell me car back to get a new one which would cost me more money in the long run. Can More

by MARKBRUNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

City KIA of Greater Orlando responded

Mark, it's great to hear that Juan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

August 30, 2025

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Employee Rating

Okay seemed a little short-handed. Staff were professional.Disappointed in the trade of an old car for a new one ! More

by JCORTES325
Recommend Dealer
Yes
Sep 04, 2025

City KIA of Greater Orlando responded

Thank you for your feedback. We’re sorry to hear you were unhappy with the trade-in process and appreciate your input. We’ll use this to improve transparency and ensure a better experience for our customers in the future.

August 30, 2025

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Employee Rating

A little more forthcoming on the trade of the car towards the new one, I was not happy !! More

by JCORTES325
Recommend Dealer
Yes
Sep 04, 2025

City KIA of Greater Orlando responded

Thank you for your feedback. We’re sorry to hear you were unhappy with the trade-in process and appreciate your input. We’ll use this to improve transparency and ensure a better experience for our customers in the future.

August 19, 2025

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Employee Rating

Good quick word word word word word word word word word word word word word word More

by galvanleo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2025

City KIA of Greater Orlando responded

Hello, We are glad to hear that your vehicle services was quick and convenient!

August 18, 2025

Dealership Rating
Employee Rating

Dealership performed rebate with out a Hitch Service tech pointed out small cracks in windshield. Called insurance and handled replacement More

by shulltz69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Brenda Ayala

Aug 19, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction!

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