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Luis Carbonell
107 Reviews
Luis is a product and people expert. He really knows his product and how to prfessionally serve his guests.
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107 Reviews
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107 Reviews of Luis Carbonell
January 28, 2020
Trading in my vehicle Excellent service from Mickey Barrios for my existing car. I was given a loaner on Tuesday to drive while the service department was assessing the wo Excellent service from Mickey Barrios for my existing car. I was given a loaner on Tuesday to drive while the service department was assessing the work required for my vehicle. Wednesday afternoon I was told the amount of work was almost the car's value. I asked Mickey to have someone from sales call me. Luis Carbonell called when I was in a meeting and I returned the call within an hour. No call from Luis on Wednesday afternoon. Called Luis on Thursday morning and spoke to him twice to get an idea of pricing on new and used Buick Encores. Discussed an advertisement from another dealer and asked how the price from the other dealer could be so low. Luis told me he would check out current inventory of new and used Buick Encores and call me back on Thursday. with options for me to review.. I called him twice on Friday morning, once before Mickey called me to get the loaner back and once after Mickey called me. Luis' comment when I spoke to him was that there was nothing available at Williamson for him to help me. As a salesperson, I would never let a customer who has done business with my firm and uses other services at my firm leave feeling the way I felt. More
by JRODSTEIN
Verified Customer
January 05, 2020
Excellent service Great experience overall experience. Luis was knowledgeable and great to work with. I have already recommended him to several friends and I do believe Great experience overall experience. Luis was knowledgeable and great to work with. I have already recommended him to several friends and I do believe I will be back. More
by CREECUENCA
December 25, 2019
new Truck Great deal and really helped a lot with finding the right truck at the right price for me. Very happy with this new GMC Sierra. Thank you again for ev Great deal and really helped a lot with finding the right truck at the right price for me. Very happy with this new GMC Sierra. Thank you again for everyone involved helping me find the right truck for me. More
by JMONT206
November 28, 2019
Excellent overall service! The whole service department was courteous and very professional. The experience was very pleasurable. Everyone that I encountered was friendly, helpf The whole service department was courteous and very professional. The experience was very pleasurable. Everyone that I encountered was friendly, helpful and went out of their way to assist. More
by aaf22@yahoo.com
Other Employees Tagged: Alberto Fernandez, Anthony Figueredo , Juan Alvarez, Angel Gonzalez, Ahmed Rivery, Yusleidy Sanchez
October 19, 2019
Bad service Lack of comunication with People from the service department, including Manager. My vehicle, after 6 days of purchased, had to stay 2 weeks in sevice Lack of comunication with People from the service department, including Manager. My vehicle, after 6 days of purchased, had to stay 2 weeks in sevice without any explanation or answers. I had to go to the dealer to speak with the manager and his answer was the the car could stay up to 3 months and they couldnt do anything about it. The sales person Rita Parker, only answered my phone calls until I bought my car, but eventhough she said she could help me anytime she didnt answer my call again. When the car was ready, it was completely dirty and the seats were stained with grease More
by Felipe
Other Employees Tagged: Rita Parker , Kevin
October 15, 2019
I love Williamson Cadillac The employers, the dealers, the place are perfect. This is my second time using a Cadillac from them. Even the services at the other side they are a g The employers, the dealers, the place are perfect. This is my second time using a Cadillac from them. Even the services at the other side they are a good team.I am very happy with Williamson Cadillac More
by DESIREE3
Other Employees Tagged: Jose Mayorga, Guillermo Farinas, Omar Barbachan, Alberto Fernandez , Juan Alvarez, David Belalcazar, Sergio Betancourt, Carlos Lopez, Celida Naranjo
October 14, 2019
Best car shopping experience I had the best car shopping experience. Luis was super helpful and made this experience quick and easy. He was able to find the exact car that I wante I had the best car shopping experience. Luis was super helpful and made this experience quick and easy. He was able to find the exact car that I wanted. More
by CHRISTIEFANUELE
October 11, 2019
Another great experience Since the moment you arrive to the service department everyone involved is extremely professional & kind. From the greeter on the service drive, the s Since the moment you arrive to the service department everyone involved is extremely professional & kind. From the greeter on the service drive, the service advisor, cashier, etc. in resume another great service experience. More
by A.M
Other Employees Tagged: Richard Loero- Service Advisor
September 24, 2019
Review Luis Carbonell could not have made this transaction any easier and hassle free. Thank you for valuing my time and giving me a great deal from the sta Luis Carbonell could not have made this transaction any easier and hassle free. Thank you for valuing my time and giving me a great deal from the start. More
by EDDIE36
September 18, 2019
Amazing service . Excellent customer service , amazing attention - always precise with communication. Took great care of my needs and explained all the options availa Excellent customer service , amazing attention - always precise with communication. Took great care of my needs and explained all the options available to me. I would definitely recommend Williamson Cadillac to all of my friends and will continue to refer interested people to this dealer. More
by GARCIA_MARYANN2001
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