Luis Chinchilla

Our 1st experience at the dealership was not good. I had called ahead to make an appointment and had asked for someone who knew Carnival well. When we got there the sales rep assigned to us, kept us w I had called ahead to make an appointment and had asked for someone who knew Carnival well. When we got there the sales rep assigned to us, kept us waiting and the gave us to someone who had just started at the dealership. He was helpful but his knowledge was limited as he had just started. After talking with the manager Ben, we got assigned Luis who was awesome. He answered all our questions and was very knowledgeable More

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Our new vehicle had to be returned to the dealership for an air conditioning repair. Although this should not happen with a brand new vehicle, the Service Department quickly diagnosed the problem and repair an air conditioning repair. Although this should not happen with a brand new vehicle, the Service Department quickly diagnosed the problem and repairs were made the same day. Overall we are very happy with our new vehicle and highly recommend this dealership. Luis and Chris were a pleasure to work with and the Service Department staff was courteous and professional. Although we don’t live close to this dealership, we will be returning here for all of our service needs. More

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Luis was great. My only disappointment was your dealership’s cost and/or lack of flexibility in putting on a tow hitch My only disappointment was your dealership’s cost and/or lack of flexibility in putting on a tow hitch More

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This dealership, especially Luis, Joe and Nick were super helpful and kind. Genuine people who just want to help people and families! helpful and kind. Genuine people who just want to help people and families! More

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My experience at Kia of Austin dealership was phenomenal! Luis, Jacqueline, Vicky, Behnam, and Hannah were so amazing! I felt so at ease working with them! They took a lot of pressure off of me by taking the Luis, Jacqueline, Vicky, Behnam, and Hannah were so amazing! I felt so at ease working with them! They took a lot of pressure off of me by taking the process one step at a time. I moved to Austin with a 2021 Kia Soul and I left the dealership with a brand new 2026 Kia Seltos! I am so grateful for them working with me and would recommend anyone to either one of them. The communication within the company is so clear and they genuinely want to create and establish a relationship with their clients/customers. I felt welcomed as soon as I walked in the door and not pressured. I can’t say that about the many places I have been. You will remember the warmth from them and understand what I mean when I say they truly care. Solid! More

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Visited for recall service and oil change. Process was straightforward, staff handled both services adequately. Standard dealership experience Process was straightforward, staff handled both services adequately. Standard dealership experience More

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