Hannah Brusseau

They added several service contracts onto the final sales invoice without asking if I wanted them and without disclosing that they were included in the final sales invoice. invoice without asking if I wanted them and without disclosing that they were included in the final sales invoice. More

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Bought a new car last week, days later I noticed a bad oil leak. I tried to reach out to the dealership. No one would return my calls, not my sales person and not the sales manager. I left plenty of voice oil leak. I tried to reach out to the dealership. No one would return my calls, not my sales person and not the sales manager. I left plenty of voicemails. No one returned the calls. When I purchased a car, I was told, please let us know if you need anything or if anything happens. We will take care of it but nothing. Terrible Customer Service. Need to take back my bad review my sales person reached out to me and took care of everything. Had the car towed to get the service fixed and gave me a loaner car and everything is great now. More

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Sebastian was wondering to work with! I walked in knowing exactly which car I wanted and he made sure I left with exactly that one. Despite having to be in the dealership for hours due to I walked in knowing exactly which car I wanted and he made sure I left with exactly that one. Despite having to be in the dealership for hours due to only one finance manager and multiple deals going on, he made sure my son and I were well taken care of! 10/10 recommend! More

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Luis was great. My only disappointment was your dealership’s cost and/or lack of flexibility in putting on a tow hitch My only disappointment was your dealership’s cost and/or lack of flexibility in putting on a tow hitch More

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Very poor experience with financing. During the loan process with our Finance Manager Chris, a $3,800 warranty was added to our contract without our consent. Chris casually stated th During the loan process with our Finance Manager Chris, a $3,800 warranty was added to our contract without our consent. Chris casually stated that he had given us the warranty. I specifically asked what the catch was, and Chris assured us there was no catch. Based on that representation, we reasonably believed this was being provided at no cost. It was not until we reviewed our paperwork at home, which was missing several pages (including the page with the final financed amount), that we discovered the warranty had, in fact, been added to the deal and financed. When I went to the dealership the next day to correct this, Chris initially told us there was nothing he could do (which was ultimately another falsehood from Chris). Alarmingly, none of the other staff members we spoke with seemed surprised or concerned by the warranty being added without our consent, indicating to us that this is likely a common practice at the dealership. While the warranty was ultimately canceled, I had to spend several hours at the dealership the following day correcting a situation that should never have occurred. Only Hannah and Rapha issued any sort of apology or acknowledged how this was handled and for the inconvenience it caused. I had to push for any gesture of goodwill to be provided and the next day we were told that what your managers agreed to cannot be provided. We have had no other follow up despite having a signed form agreeing to provide us certain accessories. I’m sharing this feedback as we are concerned about the finance process and want assurance that this practice is reviewed. Specifically, we would appreciate confirmation that this situation will be reviewed internally and that steps are being taken to ensure add-on products are only included with clear, informed customer consent. We would appreciate accountability for this predatory and unethical practice as well as follow up about the accessories the dealership agreed to provide us. Multiple emails have been sent to the General Manager Ben Klein explaining our situation and asking for his assistance with no response or acknowledgement of receiving the emails. Although emails have been sent back to us from Sydney asking if our concerns have been addressed. After responding no, there has been no follow up by anyone. More

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The service crew are the best! Super knowledgeable and aware of the financial problems of their clients. They never push, just showing concern for my safety. I can't praise them hi Super knowledgeable and aware of the financial problems of their clients. They never push, just showing concern for my safety. I can't praise them highly enough! More

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I leased a 2025 Kia EV6 from Kia of North Austin and had the best experience! My salesperson Bre'shard was knowledgeable, friendly, and made the whole process easy and fun. The price was fair, the paperwork the best experience! My salesperson Bre'shard was knowledgeable, friendly, and made the whole process easy and fun. The price was fair, the paperwork was painless, and the entire team went above and beyond. I’d absolutely recommend Kia North Austin to friends and family! More

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Friendly dealership that understood my expectations and walked me through the entire process quickly and efficiently. walked me through the entire process quickly and efficiently. More

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Ahmed was amazing! He made the process smooth and easy to understand! We felt very accommodated with snacks, drinks and comfort! We absolutely loved the energy that He made the process smooth and easy to understand! We felt very accommodated with snacks, drinks and comfort! We absolutely loved the energy that Ahmed and his team brought, making us feel like family! Thank you, Kia! More

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Very good experience. .Hannah is nice and helped a alot..i will prefer kia austin .Hannah is nice and helped a alot..i will prefer kia austin More

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