Luis Cruz

I bought a car at 8pm on a Wednesday. By 8am the next day I already was having issues with the car. Service team was great to me! They had my car for 6 weeks and one guy decided to ask s By 8am the next day I already was having issues with the car. Service team was great to me! They had my car for 6 weeks and one guy decided to ask sales if they could do anything for me. I don't want to go into too much detail but I felt I was being taken advantage of because my credit score was low. Single mom of three, it happens, I went to the sales manager I was working with and calmly asked for the manager. I was given this guy Luis Cruiz name and he was right beside the other guy. My sister was on the phone helping me navigate the situation. I asked him for his managers name because I wasn't emotionally ready to speak on the entirety of the situation (I had my kids with me and we fit the visit in around their birthday celebrations) this guy behaved very immaturely. I was calm. I had just walked outside to cry. I didn't cause a scene. I just wanted information so I could reach out after I got all my thoughts together and all he did was deflect the question then gave me a corporation and when I relayed what he said he felt the need to correct how many locations the corporation managed. I now feel I will never be treated fairly at this dealership thanks to him and the sales manager I dealt with prior standing next to them. The fact they felt that since I was someone with a low credit score I didn't deserve common decency and they thought they could take advantage of me is mind boggling. Infront of my kids as well. They were right next to me. I will now have to go further to Rock Hill in the future due to this man and his sales manager Ryan McLain, but mainly because of the way this man choose to treat me when I felt I was being treated poorly. He just added to it. He had no empathy at all. He stopped caring because I didn't want to discuss the situation at that moment. More

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My experience w/ Scott Clark Nissan was amazing! Their customer service is unmatched. Allow me to name drop... ZACK WILSON was very helpful and personable. He made this process simple for me and I f Their customer service is unmatched. Allow me to name drop... ZACK WILSON was very helpful and personable. He made this process simple for me and I felt very well taken care of. Each step of the way I was provided with excellent service from the sales manager, Deon to the finance manager, John. We are all family now!!!!! Kudos for having the elusive Winter Red Bull waiting for me in my new car... long story short if you need a new car Scott Clark Nissan is the place and Zack Wilson is your guy. More

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Fabuloso bien atendido y muy agradecido con el trato recibido me ofrecieron buena oferta gracias recibido me ofrecieron buena oferta gracias More

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The best sales Manager. always fast and efficient,he is a exceptional custumer service.bilingual is very important. always fast and efficient,he is a exceptional custumer service.bilingual is very important. More

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I have bought 2022 Nissan Sentra 2. 0 S CVT (VIN 3N1AB8BVXNY238671) and I am forced to contact you on the following issues: According to Chapter 28, Sections 1231-1233, Title 15 0 S CVT (VIN 3N1AB8BVXNY238671) and I am forced to contact you on the following issues: According to Chapter 28, Sections 1231-1233, Title 15 of the United States Code the Monroney sticker is required to be affixed to the side window or windshield of every new car sold in the United States and can only be removed by the consumer. But when my wife Nataliia Lavrova, Nissan sales consultant and I made test drive there was no the sticker on the car. Moreover, this sticker was not on the car either at the time of the price negotiation, or at the time of signing the documents for the purchase of the car, or at the time of payment or at the time when I received the car. I discovered the sticker in the glove compartment a few days later after signed purchasing documents. Thus, the information contained in the sticker was hidden from me by the employees of the Scott Clark Nissan. I think that the sticker was deliberately removed by the Scott Clark Nissan dealer's employees to sell me the car for much more than its price and to hidden from me important information about the car. I believe this was done on specially purpose in order to mislead me about the price of the car. So, the transaction was made under the influence of fraud, because the dealer deliberately concealed information about the essential terms of the transaction, the provision of which the buyer was required by Law. I suspect that I was deliberately sold a car at an inflated and unfair price. It is likely that this was not only a deception, but also I think discrimination against me and my wife on the basis of language. According to the law, discrimination on the basis of language is prohibited. manipulation of car prices that mislead the buyer is an unfair business practice. According the sticker the price was $21,015, but they wanted to sell me the car for $30,000 ! I do not speak English well and they took advantage of this, claiming that this is the price for this car. My wife and I were shocked and left the dealership. Then we were stopped by Exchange Auto Manager, which told me that he has final minimal possible price for us - $ 25,000. I believed him and 04/12/2022 I have bought 2022 Nissan Sentra 2.0 S CVT (VIN 3N1AB8BVXNY238671) for $25,000 (with all taxes, fees and any other payments) with down payment $ 4,000. However, later it turned out that I was deceived again: instead of the final price of 25,000, Scott Clark Nissan sold me a car for actually $27,895 (adding a service contract for $ 2,000, which I did not order and fee $895). After my statement about the illegality of unilaterally changing the price, $2,895 was refund to my bank account. According (c) §1233 Chapter 28 Title 15 of the United States Code “any person who willfully removes, alters, or renders illegible any label affixed to a new automobile pursuant to section 1232 of this title, or any endorsement thereon, prior to the time that such automobile is delivered to the actual custody and possession of the ultimate purchaser of such new automobile,.., shall be fined not more than $1,000, or imprisoned not more than one year, or both. Such removal, alteration, or rendering illegible with respect to each automobile shall constitute a separate offens”. More

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Great place to get your car serviced , I will definitely be back and recommend to all my friends and family, everybody was helpful and considerate. be back and recommend to all my friends and family, everybody was helpful and considerate. More

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Moe definitely used his customer service skills to allow us to do two car deals today and very easy to work with also very knowledgeable on the workings of the Rogue which made it easier us to do two car deals today and very easy to work with also very knowledgeable on the workings of the Rogue which made it easier More

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Discriming and Deplorable Behavior By far the most racist, hate driven, forceful, degrading, experience in buying a car as a woman. Shame on the culture of this dealership. If you are By far the most racist, hate driven, forceful, degrading, experience in buying a car as a woman. Shame on the culture of this dealership. If you are looking for a place to buy a car with no pressure, please look to purchasing at another dealership. There manager Dion will lure you into the dealership was a false price and then degraded you with his vulgar, rude, forceful, anti-white culture, and honestly believing he is above you. He will try to sweet talk, but no. I had the GENERAL MANAGER MARTY TOLD ME THAT HE WAS THE OWNER! I WAS SITTING DOWN, HE TOLD ME SHUT UP, SIT DOWN, LISTEN TO HIM, LEAVE THE SHOWROOM WITH THE DAMAGE CAUSED BY HIS EMPLOYEES. I TOLD HIM TO CALL THE POLICE. I TOLD HIM YOU NEVER SPEAK TO WOMAN IN THAT TONE. HE VERBALLY ASSAULTED ME. I AM DISABLED!!!!! IS THIS HOW YOU ACT AS AN OWNER? HE ACCUSED ME OF DAMAGING MY NEW SUV WHILE IT WAS IN HIS POSSESSION AND HIS STORE. I bought my car my young man named James. While showing me the car, his phone was blowing up. He told me it was his birthday and everybody wanted to wish him well. First Rule, NEVER HAVE YOUR PHONE RINGING WHILE YOU ARE WALKING THE LOT WITH A CUSTOMER! First he offered me a sales price over $4000.00 over advertised priced based on a discussion with the Internet Sales Team and Management. The offer was $26,400. He brought an offer of over $32,000. He would not allow me to see all of the options of the SUV I was considering to purchase. He was not knowledgeable of this vehicle. He was claimed to be a specialist by his management team. To this day almost 2 weeks later, no thank you call or apology about my car still sitting sitting at the dealership. I have driven my car for only one day. He bring this manager Dion who shames me, degrades me, treats me as I was ignorant, uneducated, bullying mentality. They were doing the same to the woman next me too. Even though she told them she could not afford what he was offering. He will low-ball your trade in. For Prius 2011, they started at $4000.00. He was definitely playing games. i am highly education, been in finance most of my career. Have dealt with many bullies like him in the pass. He believes woman have no value. You can hear them talking behind me laughing and humiliating me as a women and a buyer. I started to walk. A third person comes out now, sharing with me they use a soft sell approach. He told me I was not entitled to any discount, because I did not serve as a veteran and I had no value. I was so disgusted by now. I am very involved with the VA and many service out there. He could not process numbers correctly and again degrading me. At this point, started to walk. More laughter in the background. The price was not even close. I explained other offers, I told him what I need to be financially. Told me I should not move and come work for him, a complete pig. Almost 4 hours later, I got a trade in that I felt comfortable with, the BS just keep flowing. The final person threatened if I did not take the offer I should leave the dealership. He told me , he needed to feed his family, and put money in his pocket. We finally came to a number, accept I am now be charged $800.00 for leather seats. He originally was ripping me off ar $1250.00. He told me I would have to bring my car back in the following week. Meanwhile my car was defective leaving the showroom, navigation system not programmed correctly, nobody setting up my new car or even knows the features, it took over 1 week to get my car returned along with 7 phone calls to receptionist who wear ear-pods and has personals conversation with her friend instead of the customer. After 1 week, plates not installed correctly, I noticed 4 minutes after leaving the lot, who ever installed the licence plates damaged my brand new car with the screwdriver. The paint was chipped to the core of the car. Nobody was honest enough to notify me so I would not have drive hour to get there. More lies and More lies. More

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Schedule time of service I always leave almost the time given for the service. I love it. I chose Nissan simply Nissan is one of the best cars. And I will service my car here I always leave almost the time given for the service. I love it. I chose Nissan simply Nissan is one of the best cars. And I will service my car here always More

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Great service Wonderful , very patient and kind ,the best experience ive ever had . I love my new car ,payment are very resonable. 2017 yepee!!! Very happy to have Wonderful , very patient and kind ,the best experience ive ever had . I love my new car ,payment are very resonable. 2017 yepee!!! Very happy to have muhammed today . MUHAMMED BANGURA More

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