Luis Lugo

First, I love my Subarus. Sales staff are great but service is poor. When my low mileage 2021 Forester Sport started making a “clunking “ noise during standing starts, service Sales staff are great but service is poor. When my low mileage 2021 Forester Sport started making a “clunking “ noise during standing starts, service was unable to find the issue after 4 diagnoses and told me to just keep driving until something broke since it was under warranty. So I sold that car and went back to buy a new 2025 Forester and new 2025 Crosstrek. Again, sales staff were great and I really like both cars. When I took my new Crosstrek in for its first “free” service I forgot to bring my letter from Southern States that served as the free service coupon. Rather than argue about $150 in front of other customers, I called the dealership to request a credit (so my next service would be reduced by $150). To date, 6 weeks later, crickets. No response. Apparently the dealer doesn’t understand the value of service recovery for a customer who bought 3 new cars in 5 years and demands very little. I’m sorry I cannot recommend Southern States unless you deal with their excellent sales staff and go elsewhere for service. More

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Most painless car buying experience I've ever had. Found the vehicle we wanted online, got a price quote through email, and received a very fair trade-in offer for our car when I arrived. Jesalyn, the Found the vehicle we wanted online, got a price quote through email, and received a very fair trade-in offer for our car when I arrived. Jesalyn, the sales person who helped me when I got to the dealership, was fantastic. She was friendly and knowledgeable and very easy to with. About 90 minutes after arriving I was driving away in our new Subaru! I highly recommend Jesalyn and Southern States. More

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They were really friendly and were willing to meet a very fair deal. Will only buy from them in the future, probably my first time having a positive car sales experience in 45 years. fair deal. Will only buy from them in the future, probably my first time having a positive car sales experience in 45 years. More

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My experience at Southern States Subaru was great. Everyone was very helpful and nice. I found the Subaru that I wanted and got an excellent deal. Everyone was very helpful and nice. I found the Subaru that I wanted and got an excellent deal. More

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This is my second experience with Southern States. I find them to be very Professional and I am very happy with my new Subaru.I loved my 1st Outback for 14 years! I find them to be very Professional and I am very happy with my new Subaru.I loved my 1st Outback for 14 years! More

by MJAQ Verified Customer Verified Customer

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Southern States Mazda was helpful, friendly, and professional in helping me find and buy a car. professional in helping me find and buy a car. More

by prbuchan Verified Customer Verified Customer

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Very quick and easy in and out of the dealership. Thank you for the service. Thank you for the service. More

by cindy_malstrom Verified Customer Verified Customer

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I have been dealing with Southern States Subaru for a considerable amount of time. I never had a problem with this dealership or the people who work there. Randy Martin was an exceptional salesman. He considerable amount of time. I never had a problem with this dealership or the people who work there. Randy Martin was an exceptional salesman. He explained everything to me about the car, even though I had to come back for a refresher course. Too many electronics for this old person to keep track of. More

by STORMIE12053 Verified Customer Verified Customer

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Satisfying, relaxed, trust Randy Martin is easy to talk to, helped us find what we need. We trust him for best possible way to get us the best car that suits our needs. He is awesome! to, helped us find what we need. We trust him for best possible way to get us the best car that suits our needs. He is awesome! More

by chawkins818 Verified Customer Verified Customer

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Everyone was great! Answered all of our questions start to finish. Process went very smoothly! Answered all of our questions start to finish. Process went very smoothly! More

by c.julie81 Verified Customer Verified Customer

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