Luis Mendez
Luis Mendez at Toyota of Cleveland

Luis Mendez

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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5.0
36 Reviews

Languages Spoken

Spanish Spanish

5.0

36 Reviews

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36 Reviews of Luis Mendez

May 31, 2026

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The service advisor was very knowledgeable with going over the requirements of the service and what was expected. The advisor told me of anything not I. Spec. That may need to be taken care of later More

by MARKT5560
Service Price Transparency
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Recommend Dealer
Yes
May 31, 2026

Toyota of Cleveland responded

We’re glad Luis clearly outlined the service requirements for your Toyota Tacoma and highlighted potential future needs. Thank you for trusting us with your Tacoma’s care. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

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You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty More

by Michelle
Service Price Transparency
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Recommend Dealer
Yes
May 30, 2026

Toyota of Cleveland responded

We’re delighted our service department provided friendly and helpful assistance to get your Subaru Crosstrek Hybrid’s air conditioning running perfectly under warranty. Thank you for recognizing our team’s efforts. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 29, 2026

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Best auto dealership in the Tri-state area. Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) More

by russell25
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Recommend Dealer
Yes
May 29, 2026

Toyota of Cleveland responded

We’re honored you consider us one of the top Toyota dealerships in the Tri-state area with our wide selection and competitive pricing. Crystal and the team appreciate the opportunity to address all your concerns and help you drive off in your new Toyota with confidence. Let us know anytime we can assist you again. Justin Chretien General Sales Manager 423-664-9715

May 24, 2026

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Every time I visit, I am greeted BY NAME, treated like a loyal customer and just a friend really. Eddie is always helpful and looks for ways to save money. More

by drmvball
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Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia , Eddie Shadgett

May 24, 2026

Toyota of Cleveland responded

Knowing that you feel welcomed and valued each visit really makes our day. Eddie always enjoys finding ways to help with your Toyota Tundra service and we appreciate your kind feedback. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

May 15, 2026

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Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
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Recommend Dealer
Yes
May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

May 09, 2026

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Toyota of Cleveland has an excellent online scheduling program, allowing one to choose and arrange for desired repairs with essentially no delay. More

by CWHETMORE
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

May 10, 2026

Toyota of Cleveland responded

Hi Whetmore! Thank you for highlighting our smooth online scheduling system! We appreciate you choosing Toyota of Cleveland, and we hope to work with you again in the future. Safe travels!

May 01, 2026

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Over the years I've purchased three cars from Toyota of Cleveland. Even though they are 45 miles from my home, I keep coming back. The lservice has been excellent and when I have complaints they have calle More

by DLRWEST55
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Recommend Dealer
Yes
May 01, 2026

Toyota of Cleveland responded

It’s wonderful to see your loyalty over three Toyota purchases despite the 45-mile drive. We’re pleased our team’s follow-up calls and service on your Camry resolved any concerns. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 17, 2026

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Organized. Courteous Professional convenient waiting area Clean, neat building I think I've told you all I can. I have had no problems with this dealersh More

by Isabella
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Recommend Dealer
Yes
Apr 17, 2026

Toyota of Cleveland responded

We’re delighted to hear our service for your Toyota Sienna was organized and courteous. It’s great to know our clean facility and comfortable waiting area made things convenient. Luis and our team appreciate your feedback and look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
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Recommend Dealer
Yes
Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
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Recommend Dealer
Yes
Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

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