Luis Nieves

It Always a pleasant experience when coming to Lia Honda. Keep up the great work! Keep up the great work! More

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Horrible dealership save your money go to a different Honda dealer. Ran a couple numbers with them they tried screwing me out of 10k and no one could give me answer when I asked about. I Got emails from Honda dealer. Ran a couple numbers with them they tried screwing me out of 10k and no one could give me answer when I asked about. I Got emails from other honda dealers and the numbers we ran beat lia by thousands. Tried contacting higher-ups no one got back to me More

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I've had nothing but problems with this service department. After a tire rotation my alignment in the front wheel was knocked out of alignment. Tire rotation was supposed to be free after four tire department. After a tire rotation my alignment in the front wheel was knocked out of alignment. Tire rotation was supposed to be free after four tires purchased but they charged me anyways for tire rotation. I complained to get my money back. I go back for an oil change and charged for an alignment but they wouldn't give me it for free because too much water under the bridge as they said to me. So I ate that bill because I did wait to long to go back and complain. After the alignment was done my drivers door was dented because I believe they lowered a car onto a jack. They fixed the car door but would not give me a loaner. They reluctantly gave me a ride home after leaving my car in their lot for 24 hours before bringing it to a 3rd party body shop. They reluctantly came to pick me up after my door was fixed. The car that picked me up was filled with cigarette smoke, the driver drove over my lawn. The driver said, the cigarette smell was due to them giving the car out as a loaner after I was told they had no loaners. The car's trunk is full of body shop water marks on the trim leading into the trunk. The trunk lid has bondo on it, as well. They left the covering material in the car that is used by the body shop workers when I picked it up. I highly recommend never, ever use Lia Honda of Enfield unless you want your car damaged too. More

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I needed service work done in an emergency and Lia Honda stepped up and got me back on the road quickly and at a fair price. Thank you to Geoff Lutley and his service team always being there for me and my f stepped up and got me back on the road quickly and at a fair price. Thank you to Geoff Lutley and his service team always being there for me and my family ! More

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2019 Passport Purchases Lia Honda, Enfield, CT John Bycenski (Sales) and Luis Nieves (Service Manager) were extremely helpful in the purchase of a New 2019 Passport. Luis and his team were of grea John Bycenski (Sales) and Luis Nieves (Service Manager) were extremely helpful in the purchase of a New 2019 Passport. Luis and his team were of great assistance in setting up add-ons to the auto. It was a very painless buying experience. More

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Good/emotional/stressful I bought my vehicle 2017 my sales Edwin didn't even take time to show me features after signing. I kept saying brakes were needed but they only change I bought my vehicle 2017 my sales Edwin didn't even take time to show me features after signing. I kept saying brakes were needed but they only changed Rotos. I found out on a service appt.in July 2018. I just lost my job and wasn't expecting this expense.i text company website and they kept saying someone would call me, never got a call.i also left a message for general manager no return call. I also text him and nothing. I still don't have new brakes. 7months of contact nothing. I wonder how they would feel if they wife got treated like this. More

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Excellent customer service!! Went for my oil change. Brenda Rivera was who took care of me. Excellent customer service. Was in and out in no time. Would definitely recommend! Went for my oil change. Brenda Rivera was who took care of me. Excellent customer service. Was in and out in no time. Would definitely recommend! More

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BEWARE ! STAY FAR AWAY ! STAY FAR AWAY ! MONEY GUZZLER ! I recently took my car into Lia Honda while it was under warranty for an issue with the Air Conditioning while it was STAY FAR AWAY ! MONEY GUZZLER ! I recently took my car into Lia Honda while it was under warranty for an issue with the Air Conditioning while it was under warranty. At the time, they wanted to charge me a 300$ diagnostic fee to determine if it was an even a warranty issue. That I understand, but someone under warranty shouldn't have to pay to check if something is broken because of a defect. I was instructed to keep driving until the AC stopped working again by their service advisers. I come back and am told by Luis Nieves the service manager that it's no longer their problem, that's just how it works, and that I either need to pay the 300$ diagnostic fee or go elsewhere. I instructed him I'd call corporate Honda but that set him off even more - responding with "they'll just tell you the same thing, don't bother". Stay far away, literally all just a huge money scheme. More

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