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Luis Santos

Overview Reviews (347) Inventory (191)

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Luis Santos

Internet Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

I prioritize customer needs, going above and beyond to ensure their satisfaction. I'm fully bilingual in Spanish and English, enabling me to connect with diverse clients effectively. At Norm Reeves Toyota ,Im a trusted Salesman / Advisor who values building genuine connections.

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4.9

347 Reviews

Overview Reviews (347) Inventory (191)

Dealership Experience

11 yrs, 1 mo

Industry Experience

15 yrs, 6 mos

Specialties & Trainings

Trucks and SUVs

4.9

347 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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347 Reviews of Luis Santos

January 23, 2026

Dealership Rating

Employee Rating

Luis is the best! He made the process go smooth and without difficulty. I recommend! He made the process go smooth and without difficulty. I recommend! More

by Virginiaf5

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 23, 2026 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 21, 2026

Dealership Rating

Employee Rating

My family and I have purchased many cars here and Luis is always the best! He is easy to work with and gets us the best deals. We will definitely be back for our next car! Highly recommend! always the best! He is easy to work with and gets us the best deals. We will definitely be back for our next car! Highly recommend! More

by Kaceviclarisa

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Antoni Santana

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Jan 21, 2026 -

Norm Reeves Toyota Dallas responded

Here at Norm Reeves Toyota Dallas, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 20, 2026

Dealership Rating

Employee Rating

Excellent service best experience ever very happy with the outcome and new truck will recommend the outcome and new truck will recommend More

by yael0125

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 20, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 01, 2025

Dealership Rating

Employee Rating

Luis was clear and easy to understand when explaining our options and helped us get a good deal options and helped us get a good deal More

by Maria Duque

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Keith Bonds

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Dec 01, 2025 -

Norm Reeves Toyota Dallas responded

November 04, 2025

Dealership Rating

Employee Rating

Antonio Holmes was excellent he got us in and out. The sales guy who I bought the car from Luis also assisted. This has been an absolute turn around. The sales guy who I bought the car from Luis also assisted. This has been an absolute turn around. More

by MINORJMORISHA

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Antonio Holmes

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Nov 04, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 08, 2025

Dealership Rating

Employee Rating

I had the pleasure to work with Luis as my sales person, I would highly recommend him to anyone who needs a future car. He goes above and beyond for his clients ! I also just recently took my brother and Lu I would highly recommend him to anyone who needs a future car. He goes above and beyond for his clients ! I also just recently took my brother and Luis was also able to get him a car. Thank you Luis for being patient and good at what you do! More

by sonisalazar27

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 08, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 18, 2025

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Employee Rating

Luis santos is such a wonderful person 100 % recommend him. He was very nice, paid attention and listened to my needs. I will be definitely recommending him to my fam and friends. him. He was very nice, paid attention and listened to my needs. I will be definitely recommending him to my fam and friends. More

by Lilianasantos.ls49

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 18, 2025 -

Norm Reeves Toyota Dallas responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 18, 2025

Dealership Rating

Employee Rating

Highly recommend sales person Luis great service got what I wanted hit my boy up I wanted hit my boy up More

by Rocky Sepeda

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 18, 2025 -

Norm Reeves Toyota Dallas responded

September 16, 2025

Dealership Rating

Employee Rating

Luis Santos, Have failed to follow up with is customer, he has not been very good in this area, I probably wont recommend him. It’s too bad all he had to do is follow up, how simple… he has not been very good in this area, I probably wont recommend him. It’s too bad all he had to do is follow up, how simple… More

by Bmwdsc2

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

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Sep 16, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. LaTris Price, Customer Relations Manager, Manager-latris.price@normreeves.com

September 07, 2025

Dealership Rating

Employee Rating

Financial advisor to finalize everything was terrible. I almost walked out. He was extremely disrespectful. My trade in was low balled. I almost walked out. He was extremely disrespectful. My trade in was low balled. More

by MINORJMORISHA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Billy Goss, Moriah Snargrass , Andres Escobar

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Sep 08, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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