Antonio Holmes

Norm Reeves Toyota Dallas responded

We’re glad the service on your Toyota RAV4 is welcoming and efficient. Your praise of our advisors’ expertise and prompt support means a lot to our team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

We’re glad our service team provided a professional experience during your recent Toyota C-HR service. Your kind words about our staff mean a lot to our team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

We couldn't agree more about Shelly's exceptional customer service skills. We're lucky to have her on our team and will be passing along your kind words to her. Thank you for choosing Norm Reeves Toyota of Dallas!

Norm Reeves Toyota Dallas responded

We appreciate you mentioning the attentiveness of our team and the comfort of our waiting area. It’s great to hear you felt well taken care of when visiting for your new Toyota Tundra. Please let us know anytime we can help you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you, Dan, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to work with you to prevent this from happening again. If you don't mind, please reach out to us; we would love to address your concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We sincerely apologize for the lack of communication and for not meeting your expectations during your visit. We understand how frustrating it is to be left without updates and to have to make arrangements to pick up your vehicle after hours. Your experience is not the level of service we strive to provide, and we would appreciate the opportunity to learn more and address your concerns. Please feel free to contact us directly so we can discuss this further and work toward making things right. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Jared, we're truly sorry to hear about the inconvenience you experienced with your appointment and the lack of response to your concerns. We pride ourselves on providing timely and reliable service, so this feedback is concerning to us. Would you please contact me at your earliest convenience? We would love the opportunity to make this right and regain your trust. Best, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

It’s great to hear Antonio ensured your Toyota Prius Prime service went smoothly, kept you informed, and returned the car when promised. Thank you for the five-star review. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for the five-star review. We’re glad John and Antonio provide clear, detailed explanations and friendly assistance when servicing your Toyota Corolla Cross. We look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Hi Rama! We're delighted to hear about your positive experience with both our dealership and customer service team! Thank you for choosing Norm Reeves Toyota Dallas. We look forward to welcoming you back whenever it's convenient for you! Safe travels!