Luis Soto

Reached out two times by sending emails. Still have not heard back from them and now see no reason to use this dealership if service is this bad. Still have not heard back from them and now see no reason to use this dealership if service is this bad. More

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Everyone was friendly from start to finish. I worked with Edison and Andrew. They both did a great job explaining the process in the car. All in all they were very friendly and definitely worth a five star Edison and Andrew. They both did a great job explaining the process in the car. All in all they were very friendly and definitely worth a five star rating. More

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Lu was amazing! Very friendly and personable. He was very knowledgeable on the products and took the time to listen to what my husband and I wanted. knowledgeable on the products and took the time to listen to what my husband and I wanted. More

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I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressure posturing as I had experienced at several dealerships in the prior 2 days of vehicle shopping. While I generally do not like the sales agents to accompany me on a test drive, it was a pleasure to have Edison on the test drives. (And I test drove 5 cars that morning.). Edison was a wealth of info about each car, all the special features, how they all worked, and how they compared to other vehicles. Luis, also, was knowledgeable and offered his thoughts on options, etc. Rather than focusing on making a sale, their focus appeared to be on providing answers and earning my trust. They were at all times patient and respectful. I would highly recommend Napleton’s VW. More

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Luis Francesco hands down 100% great service. What a great experience here one of our best experience. Thank you for making it super easy and awesome great experience here one of our best experience. Thank you for making it super easy and awesome More

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Luis Soto and Tito the office manager are incredible... they went out of their way and beyond to help my son and me to get a car...I will be forever grateful... and ask God to bless them with joy and healt they went out of their way and beyond to help my son and me to get a car...I will be forever grateful... and ask God to bless them with joy and health... 🙏🏻 Thanks again friend!! More

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Luis Soto was the sales person who made the whole experience worth my time. He treated me with a lot of respect and did his best to make things easy. experience worth my time. He treated me with a lot of respect and did his best to make things easy. More

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Everyone here is great and friendly and they take care of you very well they know what they're doing if you have any questions just ask them and they will be able to tell you because of their knowledge you very well they know what they're doing if you have any questions just ask them and they will be able to tell you because of their knowledge More

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2015 GTI Great experience at Napleton, my salesperson Luis Soto was there the whole time and helped me get the deal I was looking for, really great people to Great experience at Napleton, my salesperson Luis Soto was there the whole time and helped me get the deal I was looking for, really great people to deal with, thanks Napleton. More

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Jetta Purchase I had a splendid time looming at vehicles and finally choosing a 2019 Jetta. Both Alex W and Luis S were very kind and informative. They made sure I k I had a splendid time looming at vehicles and finally choosing a 2019 Jetta. Both Alex W and Luis S were very kind and informative. They made sure I knew everything there was to know before leaving with a vehicle. they both helped me find exactly what I was looking for. I would recommend that anyone and everyone come to Napleton’s of Orlando to look at a potential next vehicle. Overall had a fantastic experience and would definitely purchase another vehicle in the future from them! More

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