Luis Tavarez

Buyer Beware – My Experience With Ed Morse Cadillac Delray Beach I want to share my experience as a buyer beware warning for anyone considering purchasing from Ed Morse Cadillac Delray Beach, especial Delray Beach I want to share my experience as a buyer beware warning for anyone considering purchasing from Ed Morse Cadillac Delray Beach, especially if you are looking at a Certified Pre Owned Cadillac. I purchased a 2021 Cadillac CT5 Premium Luxury (CPO) for my 16 year old son. At the time of sale, the dealership gave me an Experian AutoCheck report showing no accidents or damage. I based my decision on that information, and because this was a CPO vehicle, I expected full transparency. The next day, I noticed something concerning: the AutoCheck report I received had been printed two months earlier and reflected about 4,000 fewer miles than the vehicle I purchased. That seemed unusual, so I ran my own CARFAX report. CARFAX revealed that the vehicle had front end damage reported on 12/15/2025. When I confronted the dealership, they then produced internal photos and documents showing a large front end dent and that the front bumper and grille had been replaced—information that was not disclosed prior to the sale and that directly contradicted the clean report I was given. To their credit, the dealership did offer to immediately take the car back. But the car was purchased for my son, who had already shown it off proudly to friends and family the night we bought it. I didn’t buy a vehicle just to return it the next day. Had I been told about the prior damage before purchasing, I could have: • Selected a different, undamaged Cadillac, or • Negotiated the price appropriately But that opportunity was taken away because the information provided at the time of sale was not complete or current. What concerns me most is not the lack of additional compensation. It is the lack of integrity during the sales process. I expected more from a premium brand and a Cadillac dealership. To make matters worse, after sharing the full documentation with Cadillac Corporate, they replied with a very short message stating they fully support the dealership. No acknowledgment of the discrepancy, no acknowledgment of the nondisclosure—just a quick dismissal. This was my third Cadillac, and after this experience, I am seriously reconsidering staying with the brand. I am sharing this so that other buyers can be fully informed and protect themselves. If you are considering buying from this dealership—please: • Run your own CARFAX • Double check the dates and mileage on any history report you are given • Do not rely solely on dealer provided documentation Be cautious. Ask questions. Protect yourself. More

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Easy deal which is what I was looking for. No nonsense, appreciated Chris's straight forward approach. Sales manager and finance person were both stand up. No nonsense, appreciated Chris's straight forward approach. Sales manager and finance person were both stand up. More

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Extremely knowledgable and empathetic to my requirement in my vehícle options. The best at his job. in my vehícle options. The best at his job. More

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Very nice experience. ..would highly recommend buying. Chris and team were great. Been looking for this vehicle for quite some time now...thanks! ..would highly recommend buying. Chris and team were great. Been looking for this vehicle for quite some time now...thanks! More

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Ask for Alan Berkowitz! He’s the best! Super knowledgeable and fun to work with. The managers Luis and Billy, and finance mgr. Roger made the process super smooth and treate He’s the best! Super knowledgeable and fun to work with. The managers Luis and Billy, and finance mgr. Roger made the process super smooth and treated us great. Love our second Lyriq. 10/10 More

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Thank you guys for this Awesome day . Im very happy about this dream . Thank you so much . Im very happy about this dream . Thank you so much . More

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Dealing with Chris was an absolute pleasure and so easy it was the easiest sale I have ever made I highly recommend anyone who is looking to purchase a vehicle it was the easiest sale I have ever made I highly recommend anyone who is looking to purchase a vehicle More

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We worked with Alan Berkowitz to buy our new CT5 , and we both found him to be very helpful and knowledgeable. He was low pressure and fun to deal with, along with being very attentive to our needs. Great s both found him to be very helpful and knowledgeable. He was low pressure and fun to deal with, along with being very attentive to our needs. Great salesman! More

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Alan Berkowitz was great and easy to do business with. The sales manager and dealership are great as well. The sales manager and dealership are great as well. More

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Great dealership. Listen to my needs and my concerns. Got me the deal I needed Listen to my needs and my concerns. Got me the deal I needed More

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