Luis Valdez | Page 19

90k + Fuel Pump Service was quick and clearly communicated. Luis was super and on top of letting me know what was happening throughout the process. Setting the appoin Service was quick and clearly communicated. Luis was super and on top of letting me know what was happening throughout the process. Setting the appointment was easy. More

by MELLERHORST Verified Customer Verified Customer

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Awful Service and are Trying to Nickel and Dime Customers Took the car in a year ago for a check engine light. The service provider gave no solid update on the car, never answered his phone, and charged an ab Took the car in a year ago for a check engine light. The service provider gave no solid update on the car, never answered his phone, and charged an absurd service fee for nothing. This year the car had a check engine light again. The employee said the issue was a solenoid valve that would cost 300+ Dollars. 2 Days after picking up the car, the check engine light goes on again. The dealer then says that this is a result of the 'other' code on the diagnostic. He investigates and then charges me a 160+ fee for a software patch. While he's going through what I'm looking to get serviced he tries and upset on a bunch of other things by saying 'your tires look a little worn' Interesting enough, after I get my car back, all of my tire gauges start firing off. This dealership is a complete scam. They have no interest in servicing the employees and are only interested in charging them for as much as they can. I had a tire guard that I wanted replaced, and they said it would require a new bumper cover for a 1000+dollars to replace. I looked up the part. Even at full retail, the replacement part is only 400-500 dollars. Which means that they were trying to charge 500 dollars to take a bunch of screws off and replace the the cover. (I looked up how to do it myself and consulted with a third party body shop) Also they said that the 1000+ dollars wouldn't include the paint job. Absolute rip off. Needless to say, I will NEVER go here. Not only that, because of this experience, I will never purchase another GM car again. This should not be how car servicing works, and there is no excuse for this type of Malintended service. More

by BWILEBILLING Verified Customer Verified Customer

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Excellent service I have been to other dealer before , i come to know jA dealer when I brought my chevy to their body shop they treat me fair , since then i am regular I have been to other dealer before , i come to know jA dealer when I brought my chevy to their body shop they treat me fair , since then i am regular to their service. I am glad i changed their service they are honest (which is important) and fair and fast . I am very satisfied with their service and wonderful service personells. More

by HARAWWE Verified Customer Verified Customer

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Bumpy start....exceptional ending I almost walked out but I hung in there and it turned around. In the end received the service I am used to but I was completely satisfied in the end. I almost walked out but I hung in there and it turned around. In the end received the service I am used to but I was completely satisfied in the end. More

by MAYSTROUD Verified Customer Verified Customer

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Service Maintenance My first time to Jim Ellis service. I had an appointment for oil and filter change and had to wait almost 1.5 hours for me to get done. Even through My first time to Jim Ellis service. I had an appointment for oil and filter change and had to wait almost 1.5 hours for me to get done. Even through my service manager was very nice and attentive it seemed to take a long time with an appointment. They seemed to be fully staffed, but took a while to get my truck back to get the maintenance done. I now have to bring my truck back in for painting evaluation since I ran out of time to wait. More

by sheiser0 Verified Customer Verified Customer

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efficent I fully expected to be without my car for a least a week as I had electrical problems. It was diagnosed within a days time. They also gave me the opti I fully expected to be without my car for a least a week as I had electrical problems. It was diagnosed within a days time. They also gave me the option to overnight the part and the care was done within 48 hrs. Great srvice More

by trbkojak Verified Customer Verified Customer

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Quality service The wait was longer then expected but the work was high quality. Luis is always extremely helpful and provides excellent customer service, which is w The wait was longer then expected but the work was high quality. Luis is always extremely helpful and provides excellent customer service, which is why I always go to him when I need service completed on my car. More

by JPHILLIPS20 Verified Customer Verified Customer

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Very satisfied I took my truck for regular maintenance and also because it was a oil leek I talked to Luis Valdez and he was very helpful I took my truck for regular maintenance and also because it was a oil leek I talked to Luis Valdez and he was very helpful More

by GUTIERREZ5540 Verified Customer Verified Customer

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Great customer service I took my car in for its way overdue 45,000 mile service. Pricey, but I was already pre-warned from the previous service. As usual it was done in a ti I took my car in for its way overdue 45,000 mile service. Pricey, but I was already pre-warned from the previous service. As usual it was done in a timely manner. Great customer service from my service rep as always. More

by csmalls62 Verified Customer Verified Customer

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Did a great job Scheduling was easy. First time here. Staff was friendly and fed me the information I needed for my service. Was able to be comfortable while I wai Scheduling was easy. First time here. Staff was friendly and fed me the information I needed for my service. Was able to be comfortable while I waited. Price was fair. More

by LJMELISH Verified Customer Verified Customer

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