Luis Valdez | Page 25

Deceptive service by service advisor.. Wasn't confident in service consultation by service adviser.. Very reluctant in trusting the service.. Employed with Government Agency (CDC) and defin Wasn't confident in service consultation by service adviser.. Very reluctant in trusting the service.. Employed with Government Agency (CDC) and definitely would not recommend to co-workers More

by REGGIE.AVERY Verified Customer Verified Customer

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Luis Valdez was a great person to work with. Thanks for assigning Luis Valdez to be my service advisor. He was great. He cares about the customers and he listens. He makes you feel like the serv Thanks for assigning Luis Valdez to be my service advisor. He was great. He cares about the customers and he listens. He makes you feel like the service was completed 100% and he made sure of it personally. More

by REYBOD1 Verified Customer Verified Customer

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Consistent High Level Service Jim Ellis consistently delivers customers a top shelf experience. I think a lot of it has to do with the tenure of the service team. Long tenure not Jim Ellis consistently delivers customers a top shelf experience. I think a lot of it has to do with the tenure of the service team. Long tenure not only allows the representatives to get really good at the job, it also allows them to get to know the customer. More

by MHMSPINE Verified Customer Verified Customer

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Jim Ellis Service rep was amazing! Make sure when you go to ask for Luis Valdez. Returns calls and tries to find the cheapest quality service option. Service rep was amazing! Make sure when you go to ask for Luis Valdez. Returns calls and tries to find the cheapest quality service option. More

by DEVONTE315 Verified Customer Verified Customer

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Friendly staff that is overbooked and overworked I have been taking my car to get serviced at Jim Ellis Chevrolet for almost 3 years now. I never had any serious issues, and the service staff members I have been taking my car to get serviced at Jim Ellis Chevrolet for almost 3 years now. I never had any serious issues, and the service staff members have all been very friendly and informative. That being said, recently they have become serverely overbooked, and the quality of service has naturally declined. This location used to have an express service to help handle the load by taking in routine maintenance tasks such as oil changes. However, that service station was recently closed to build a new Cadillac dealership. Understandably, the staff and technicians seem to not be able to keep up with the growing service demands. This has resulted in misinformation being given to customers and work being delayed and not completed by the estimated time. It’s a shame to see the decline of this dealership’s service department as it used to be the best in town. More

by AMSUMMEROUR Verified Customer Verified Customer

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Not what I was hoping I send my 18 year old son to dealer last week for the Jim Ellis advertised $49.95 oil change, tire rotation and inspection. Also asked that they check I send my 18 year old son to dealer last week for the Jim Ellis advertised $49.95 oil change, tire rotation and inspection. Also asked that they check the passenger side headlamp and fix as it is not working correctly. What I got was a roughly $390 bill and no work done on headlamp. Yes the oil change and tire rotation was done and a new cabin filter. How does that add up to $390 vs $49 advertised. I could not see anything on invoice that would have been different from oil change advertised. I expected to pay a bit more to filter and labor. Maybe it was my own mistake for sending my 18 yr old. He was also told they could not work on headlamp cause it was after market. I did buy the truck from jim Ellis with 1200 miles on it. I don’t remember being told there was aftermarket headlamp in truck and as a result we can’t help you if needed down the road. I guess lesson learned by me and my son. It would be very difficult for either one of us to go back to Jim Ellis Chevy or any of their brands. Brian David More

by BNDAVID1 Verified Customer Verified Customer

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Seat Repair Luis did an excellent job communicating with me through the repair process. Certainly gives the impression that they will get any issue resolved. Woul Luis did an excellent job communicating with me through the repair process. Certainly gives the impression that they will get any issue resolved. Would highly recommend having a vehicle serviced by this team. More

by JMDWOZAN Verified Customer Verified Customer

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Ac problem I took my chevrolet silverado 2014 twice to fix the ac they still have no fixed yet. I just paid to much maney now I don't if I should take back or I I took my chevrolet silverado 2014 twice to fix the ac they still have no fixed yet. I just paid to much maney now I don't if I should take back or I just should go somewhere else More

by amador1431 Verified Customer Verified Customer

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Perfect Experience I have had too many visits regarding faulty tires and battery lately. Fortunately my costs are covered by warranty and an extended coverage plan. L I have had too many visits regarding faulty tires and battery lately. Fortunately my costs are covered by warranty and an extended coverage plan. Luis Valdez was spectacular again. I love working with him. He did the insurance work and got my issue settled well. More

by Jack Getz Verified Customer Verified Customer

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Fantastic service I love Jim Ellis. They are always so efficient and on time. They do great work and we are pleased with outstanding customer service. We highly recomme I love Jim Ellis. They are always so efficient and on time. They do great work and we are pleased with outstanding customer service. We highly recommend. More

by TORIMCGEESELLS Verified Customer Verified Customer

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