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Luis Valdez
Refer Me
252 Reviews
Dealership Experience
6 yrs, 11 mos
Industry Experience
13 yrs, 11 mos
Languages Spoken
English
Spanish
252 Reviews
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252 Reviews of Luis Valdez
May 24, 2018
Diagnosis of check engine light I originally was working with Luis who went out of his way to make sure my car would be serviced the same day since I had to reschedule twice due to a I originally was working with Luis who went out of his way to make sure my car would be serviced the same day since I had to reschedule twice due to availability. He transferred my information to Roman who then assisted me on the repairs through all the chaos that was going on that day. She was super friendly and very helpful in getting me back into my vehicle. I would highly recommend her and Luis again. More
by ACBOYDSTER
Verified CustomerOther Employees Tagged: Roman
Helpful 
May 17, 2018
Tire Guage Everyone in the service department seem to be very helpful. I was in and out in a timely manner and my car run good thanks for the help. Everyone in the service department seem to be very helpful. I was in and out in a timely manner and my car run good thanks for the help. More
by M_SPRADLINGSR
May 16, 2018
Service OVerall good experience. My frustration lies in the actual car. Its a 2015 LTZ Tahoe that has been in the service center every 3 to 4 months, taking OVerall good experience. My frustration lies in the actual car. Its a 2015 LTZ Tahoe that has been in the service center every 3 to 4 months, taking away from family time on the weekend. More
by NFRANCO
Other Employees Tagged: Robert Sigman
May 14, 2018
Nail In Tire I had low tire pressure (in the 20s) on the back right passenger tire (I noticed it Friday). On Saturday morning, I brought car in to be serviced. Lui I had low tire pressure (in the 20s) on the back right passenger tire (I noticed it Friday). On Saturday morning, I brought car in to be serviced. Luis was the one that "helped" me. I told him that there is possibly a nail in my tire, so if there is can he fix it; if there isn't a nail, then just fill it with air. I waited 15-20 minutes, the porter drove me car back around and I asked him was the car okay, and he said yes. I never spoke to Luis since I first arrived. I went home and I checked my tire and there was a nail in there. I went back up to the dealership and I spoke to another associate that worked there and he stated that if a new tire wasn't covered in your warranty then they couldn't fix it. I'd have to get it patched elsewhere. I left, but I called Chevy and spoke with Lisa. Lisa told me that my tire was covered under the warranty that I had; so, she made me an appointment to get me car serviced on Monday. I arrive Monday and speak with Robert. Robert said that my tire wasn't covered. So, basically I was given the run around. If i never found the nail in my tire and something were to happen, then what??? I would like your techs to be a little bit more thorough next time... More
by mcrich2011
Other Employees Tagged: Robert Sigman, Lisa
May 14, 2018
Oil change Very friendly and fast The representative was helpfu and kept me up to date on the status of my vehicle. I would recommend Jim Ellis to my family Very friendly and fast The representative was helpfu and kept me up to date on the status of my vehicle. I would recommend Jim Ellis to my family and friends. More
by GULLEYWITZ2894
May 10, 2018
A great team Their service team is great. I feel safe after major repairs to my Suburban. I never feel taken advantage of and they only do the work needed. Simply Their service team is great. I feel safe after major repairs to my Suburban. I never feel taken advantage of and they only do the work needed. Simply good service. More
by On the Road Again
Other Employees Tagged: Vladimir Kochubey , Brandon Colon
May 09, 2018
Great Customer Service Luis was helpful in assisting me with my car troubles. He called to let me know what all was wrong with the car and whether or not it was under warran Luis was helpful in assisting me with my car troubles. He called to let me know what all was wrong with the car and whether or not it was under warranty. Customer service was superb. Terry Cullen wouldn't see my car for an entire week, but Jim Ellis was able to fit me right in. More
by rotana23
May 08, 2018
Great service I’ve used the service department a few times and they are always professional and helpful. The staff is nice and made sure I was comfortable. The shut I’ve used the service department a few times and they are always professional and helpful. The staff is nice and made sure I was comfortable. The shuttle is convenient and flexible also. More
by CHAZ.RICHARDSON
April 30, 2018
Oil Change Review Overall, the service was great. Luis was friendly and answered all my questions. The service was quick. I definitely would recommend this dealership. Overall, the service was great. Luis was friendly and answered all my questions. The service was quick. I definitely would recommend this dealership. No complaints. More
by ALYSSANMAIL95
April 30, 2018
Good service very expensive I took my car for a few things and ended up selling other services that could be solved in another place not so expensive. They had a service to take I took my car for a few things and ended up selling other services that could be solved in another place not so expensive. They had a service to take you home but it was not available to me ... I found out because I heard another representative offer it to other customer. It took three days for the car to be ready. More
by jlo
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