Luis Valdez | Page 29

Super customer service! Took my truck for some regular maintenance: oil change, check tires, check battery, etc. Luis was my service adviser. There was a problem with th Took my truck for some regular maintenance: oil change, check tires, check battery, etc. Luis was my service adviser. There was a problem with the tires wearing too quickly and Luis escalated to the Service Manager and they worked with the tire company to get me a credit for new tires. Luis kept me informed about progress and really acted as a great customer advocate. It was a great experience. I felt like a valued customer and was pleased with the experience. They even washed the car before I picked it up and I was blown away by the professionalism and will absolutely look to them for all of my future service needs. Super experience, super happy - thanks Luis!! More

by JEREMY Verified Customer Verified Customer

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Diagnosis of check engine light I originally was working with Luis who went out of his way to make sure my car would be serviced the same day since I had to reschedule twice due to a I originally was working with Luis who went out of his way to make sure my car would be serviced the same day since I had to reschedule twice due to availability. He transferred my information to Roman who then assisted me on the repairs through all the chaos that was going on that day. She was super friendly and very helpful in getting me back into my vehicle. I would highly recommend her and Luis again. More

by ACBOYDSTER Verified Customer Verified Customer

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Tire Guage Everyone in the service department seem to be very helpful. I was in and out in a timely manner and my car run good thanks for the help. Everyone in the service department seem to be very helpful. I was in and out in a timely manner and my car run good thanks for the help. More

by M_SPRADLINGSR Verified Customer Verified Customer

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Service OVerall good experience. My frustration lies in the actual car. Its a 2015 LTZ Tahoe that has been in the service center every 3 to 4 months, taking OVerall good experience. My frustration lies in the actual car. Its a 2015 LTZ Tahoe that has been in the service center every 3 to 4 months, taking away from family time on the weekend. More

by NFRANCO Verified Customer Verified Customer

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Oil change Very friendly and fast The representative was helpfu and kept me up to date on the status of my vehicle. I would recommend Jim Ellis to my family Very friendly and fast The representative was helpfu and kept me up to date on the status of my vehicle. I would recommend Jim Ellis to my family and friends. More

by GULLEYWITZ2894 Verified Customer Verified Customer

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Nail In Tire I had low tire pressure (in the 20s) on the back right passenger tire (I noticed it Friday). On Saturday morning, I brought car in to be serviced. Lui I had low tire pressure (in the 20s) on the back right passenger tire (I noticed it Friday). On Saturday morning, I brought car in to be serviced. Luis was the one that "helped" me. I told him that there is possibly a nail in my tire, so if there is can he fix it; if there isn't a nail, then just fill it with air. I waited 15-20 minutes, the porter drove me car back around and I asked him was the car okay, and he said yes. I never spoke to Luis since I first arrived. I went home and I checked my tire and there was a nail in there. I went back up to the dealership and I spoke to another associate that worked there and he stated that if a new tire wasn't covered in your warranty then they couldn't fix it. I'd have to get it patched elsewhere. I left, but I called Chevy and spoke with Lisa. Lisa told me that my tire was covered under the warranty that I had; so, she made me an appointment to get me car serviced on Monday. I arrive Monday and speak with Robert. Robert said that my tire wasn't covered. So, basically I was given the run around. If i never found the nail in my tire and something were to happen, then what??? I would like your techs to be a little bit more thorough next time... More

by mcrich2011 Verified Customer Verified Customer

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A great team Their service team is great. I feel safe after major repairs to my Suburban. I never feel taken advantage of and they only do the work needed. Simply Their service team is great. I feel safe after major repairs to my Suburban. I never feel taken advantage of and they only do the work needed. Simply good service. More

by On the Road Again Verified Customer Verified Customer

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Great Customer Service Luis was helpful in assisting me with my car troubles. He called to let me know what all was wrong with the car and whether or not it was under warran Luis was helpful in assisting me with my car troubles. He called to let me know what all was wrong with the car and whether or not it was under warranty. Customer service was superb. Terry Cullen wouldn't see my car for an entire week, but Jim Ellis was able to fit me right in. More

by rotana23 Verified Customer Verified Customer

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Great service I’ve used the service department a few times and they are always professional and helpful. The staff is nice and made sure I was comfortable. The shut I’ve used the service department a few times and they are always professional and helpful. The staff is nice and made sure I was comfortable. The shuttle is convenient and flexible also. More

by CHAZ.RICHARDSON Verified Customer Verified Customer

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Good service very expensive I took my car for a few things and ended up selling other services that could be solved in another place not so expensive. They had a service to take I took my car for a few things and ended up selling other services that could be solved in another place not so expensive. They had a service to take you home but it was not available to me ... I found out because I heard another representative offer it to other customer. It took three days for the car to be ready. More

by jlo Verified Customer Verified Customer

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