Luke Herndon

This was the worst experience I’ve ever had at any dealership in the last 25 years. I found a Tahoe they had listed for sale on Autotrader, made contact with the sales department, got pre-approved for dealership in the last 25 years. I found a Tahoe they had listed for sale on Autotrader, made contact with the sales department, got pre-approved for financing through their website and scheduled an appointment to make the purchase (I live over 2 hours from the dealership). I dropped every, left work and headed that direction. All was going well until…. I make the journey to Herndon, message them that I’m on the way, they respond (perfect we’ll see you soon). I sent them my ETA from from GPS, I arrive on schedule for my appointment. I walk in, sit down and start filling out paperwork only to find out that someone showed up 10 minutes before I arrived and they already started paperwork with them as well. THEY SOLD THE TRUCK TO SOMEONE ELSE AFTER I TOLD THEM SPECIFICALLY, I WILL TAKE IT (SOLD)!!! This is one shady group!!! Do not trust them, do not spend one penny with these people!!! How do you run a business this way?!?! How do you tell someone to come from over 2 hours away to finish the deal, only to jerk it out from underneath them when they walk in the door. Do yourself a favor and never go there! Don’t make the same mistake I did. What a waste of time!! More

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I came in this weekend with a concern: after making an I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had r I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had requested if you could do service on a Saturday. Upon arrival I was told they techs were taking care of jobs leftover from the week.... and there for out of towners ( I like in Richland County - so officially out of town). Meanwhile I pointed out that providing good service for local folks might be more important than someone from New York - cause they were never going to buy a new car from you. Even when they said they would TRY to fit me in they seemed to HUFF at what you're not in our system..... so he had to data enter me into their system..... guess what those out of towners are not going to be in your system..... I was once he had my name because of the appt. apparently your folks were to take down the option of making an appt. online..... some folks really like the online options and I suggest why do you have a website if you're not wanting to reach customers online basically the staffer who was Mis-handling me.....was rude and NEVER listened to me..... I was told to come back when the service light comes on for the brakes......meanwhile I said that the wrench logo comes on when it gets cranked up and goes away..... More

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