Luke Higley | Page 13

Conducted price discussions with Marie F.on phone . Very nice people here . Fair trade in . These folks are the best car dealers I've ever dealt with . Very competitive pricing . Easy to negotiate on phone nice people here . Fair trade in . These folks are the best car dealers I've ever dealt with . Very competitive pricing . Easy to negotiate on phone . NOT a SINGLE HINT OF DISHONESTY OR HUSTLING at any time during the entire transaction !!!!! Worth driving a few hours for good pricing and nice people . More

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I want to thank the guys at Brattleboro Subaru....MIke....did a lot of leg work for me.....he got the ball rolling...I drove all the way from Manchester N>H> to look at this car and ended u Subaru....MIke....did a lot of leg work for me.....he got the ball rolling...I drove all the way from Manchester N>H> to look at this car and ended up leaving with it!......Amazing....these people did not push me orr make me feel uncomfortable...b elieve me I"ve checked out other dearerships and no one offered me what these men did.....when I arrivered, finally, after a long ride and a speeding ticket to boot!, Billy met me at the door....Billy and Luke took time away from their family's to ensure I left there happy....by 9:30 pm we finally finished the paperwork and I went on my journey home......relieved and happy driving my new car. They don't know it yet but I actually have a friend that wants me to take her there....get ready boys she wants to but a car this weekend! thank you, Mike Masters,Billy Boutulette, and Luke Higley.... sincerely...Margaret Nelson More

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This is the third time I've leased a vehicle from Brattleboro Subaru and once again it was an easy, no-pressure process. Jason and Luke were both very knowledgable and accommodating. I would defini Brattleboro Subaru and once again it was an easy, no-pressure process. Jason and Luke were both very knowledgable and accommodating. I would definitely recommend Brattleboro Subaru to friends and family. I love my new car! More

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No bells. No whistles. Just a very fair price for both trade-in (2006 Outback) and new 2014 Forester. All staff were friendly and forthright. trade-in (2006 Outback) and new 2014 Forester. All staff were friendly and forthright. More

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I was slightly frustrated with the dealership after I purchased a vehicle that ended up being a disappointment. However, Jason and Luke worked diligently to get me into a vehicle that was exactly what I purchased a vehicle that ended up being a disappointment. However, Jason and Luke worked diligently to get me into a vehicle that was exactly what I had been looking for. They worked hard to make it happen without costing me any extra money, and they were pleasant about it. They kept their promise that I would walk away happy! Thanks guys! More

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We purchased our first Subaru (gently used) at Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, s Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, so we thought if we could lower our monthly payment or at least break even, we could have a brand new vehicle (Subaru's have an excellent re-sale value). To sum up our experience at Brattleboro Subaru, I'm entering an excerpt from an email I sent to John, the general manager: "Had to drop a note to THANK YOU and your crew for the smoothest and slickest transaction we’ve ever had buying a vehicle! You guys really went “above and beyond” to make this deal happen! It was wishful thinking on our part, but Brattleboro Subaru made it happen! Again! I’ve been a Chevy guy for over 40 years (my first car was a ’69 Camaro.), but thanks to you guys, I’m sold on the Forester. Please pass along our most sincere gratitude to Paul, Luke, Niz (he’s a Wizard, a Seabee and a Yankees fan! OUTSTANDING!) and all of the other members of your staff that had anything to do with this experience! More

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Probably the best dealer experience I have ever had and I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was co I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was completely done they made sure I was happy and didn't seem to mind at all. I will be back for my next one for sure. More

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Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my rese I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out! More

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We had an issue with the sales process but the manager reached out to us and had a very honest conversation about what could be done to make sure it wouldn't happen again. reached out to us and had a very honest conversation about what could be done to make sure it wouldn't happen again. More

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We have done business with Brattleboro Subaru for years, buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked Luke for help with the paperwork, pricing, etc. He spent time on the phone with her reviewing the negotiation process and helped ease her nervousness over buying her first car. Because of this service, even though she couldn't buy the car in Brattleboro, my husband and I will return to buy another Subaru. There is nothing like having great service even when you are not buying anything! More

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