Luke Higley | Page 13

I was slightly frustrated with the dealership after I purchased a vehicle that ended up being a disappointment. However, Jason and Luke worked diligently to get me into a vehicle that was exactly what I purchased a vehicle that ended up being a disappointment. However, Jason and Luke worked diligently to get me into a vehicle that was exactly what I had been looking for. They worked hard to make it happen without costing me any extra money, and they were pleasant about it. They kept their promise that I would walk away happy! Thanks guys! More

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We purchased our first Subaru (gently used) at Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, s Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, so we thought if we could lower our monthly payment or at least break even, we could have a brand new vehicle (Subaru's have an excellent re-sale value). To sum up our experience at Brattleboro Subaru, I'm entering an excerpt from an email I sent to John, the general manager: "Had to drop a note to THANK YOU and your crew for the smoothest and slickest transaction we’ve ever had buying a vehicle! You guys really went “above and beyond” to make this deal happen! It was wishful thinking on our part, but Brattleboro Subaru made it happen! Again! I’ve been a Chevy guy for over 40 years (my first car was a ’69 Camaro.), but thanks to you guys, I’m sold on the Forester. Please pass along our most sincere gratitude to Paul, Luke, Niz (he’s a Wizard, a Seabee and a Yankees fan! OUTSTANDING!) and all of the other members of your staff that had anything to do with this experience! More

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Probably the best dealer experience I have ever had and I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was co I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was completely done they made sure I was happy and didn't seem to mind at all. I will be back for my next one for sure. More

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Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my rese I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out! More

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We had an issue with the sales process but the manager reached out to us and had a very honest conversation about what could be done to make sure it wouldn't happen again. reached out to us and had a very honest conversation about what could be done to make sure it wouldn't happen again. More

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We have done business with Brattleboro Subaru for years, buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked Luke for help with the paperwork, pricing, etc. He spent time on the phone with her reviewing the negotiation process and helped ease her nervousness over buying her first car. Because of this service, even though she couldn't buy the car in Brattleboro, my husband and I will return to buy another Subaru. There is nothing like having great service even when you are not buying anything! More

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I had Great experience with the Subaru of Brattleboro team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! More

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My family thoroughly enjoyed our experience with the My family thoroughly enjoyed our experience with the entire staff at Brattleboro Subaru! Special thanks to John, Luke and Marie. It is a no press My family thoroughly enjoyed our experience with the entire staff at Brattleboro Subaru! Special thanks to John, Luke and Marie. It is a no pressure atmosphere at their dealership, and the really made the entire process real easy. We love our new Subaru, and I would recommend Brattleboro Subaru to anyone. More

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Buying my first new car was an amazing experience for me. I am so happy to have the exact car I wanted and Luke Higley made this possible. He was so willing to go out of his way to make buying my first car I am so happy to have the exact car I wanted and Luke Higley made this possible. He was so willing to go out of his way to make buying my first car an absolute joy. And i will plan to buy from him and Brattleboro Subaru for my next purchuse years down the road. More

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I spent over a month car shopping, between online research and dealer visits and test driving. When I test drove the 2013 impreza, I knew right away that was the car! I went to Brattleboro Subaru on research and dealer visits and test driving. When I test drove the 2013 impreza, I knew right away that was the car! I went to Brattleboro Subaru on the suggestion of MANY people, and Iam so happy I did. Every sales person I talked to was wonderful and the salesperson who ended up selling me the car was GREAT,they whole place has a great aura of honesty and integrity. They worked with me and were flexible with what I wanted. They were genuine in trying to make me happy. I got a great deal and Iam so happy with my car! Thank you Brattleboro Subaru if I could buy 100 more cars I would. More

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