Fette Ford Kia

I can’t begin to describe the horrendous service provided at this dealership. Came in for a repair due to a recall on my EcoSport back in September. I had to go through all types of hurdles, because the repr at this dealership. Came in for a repair due to a recall on my EcoSport back in September. I had to go through all types of hurdles, because the representative Ryan Kelder refused to submit the paperwork necessary in order for me to receive a rental. Steve Roman the manager is no help either any calls/emails sent to him were ignored. It wasn’t until multiple calls with corporate that Ryan admitted I was due for a rental as part of the recall in a voicemail. Never apologizing for all back and forth and rudeness on his part. Luckily I have the voicemails and emails in case they try to discredit me in a reply. My vehicle was finally finished on 11/13/25 with supposedly a new engine. However, not even 30 minutes into me driving, the check engine light came on. So my vehicle was kept since September to be replaced with a faulty engine? Corporate informed me to file a complaint with the BBB. I am going to follow through with that. Fortunately, I brought a new car and as a new member of the Toyota family. STAY AWAY FROM FORD. But if your luck happens to run out and you end up here, ask for any other representative who is competent and will show respect/kindness. More

Professional and knowledgeable staff. Seemed to have fixed the issue and hoping it continues. Appreciate Mike for his understanding and patience. Seemed to have fixed the issue and hoping it continues. Appreciate Mike for his understanding and patience. More

My husband and I are very happy and satisfied with Fette’s work, Mike and Ryan are very professional and always find ways to help us out and give us the best service possible. Fette’s work, Mike and Ryan are very professional and always find ways to help us out and give us the best service possible. More

Was charged for 3 hours of labor and the job was done in less than hour was told that was what the book calls for what ever that meant less than hour was told that was what the book calls for what ever that meant More

Great service with regards to time the service took and the quality of work performed the quality of work performed More

They are fraudulently overcharging: In NJ retailers/dealers are required to prominently display their surcharge policy. When I went to pay $5000 they overcharged me 3% (which is ok if disclos retailers/dealers are required to prominently display their surcharge policy. When I went to pay $5000 they overcharged me 3% (which is ok if disclosed or displayed). But management gave directions to hide the sign, so, no advance notice or sign anywhere. When asked to pay with Debit card I was told that also with Debit card there is a 3% surcharge which in the United States , by law, any retailer is prohibited from surcharging debit card payments. Arrogant Manger in a condescending way kept say " we know it is not ok but this is our policy so either you pay cash (who carry $5000 in cash???) or pay the 3% or leave the car here. I would NEVER step a foot there again. More

Was able to make an appointment to service my fleet car quickly. My advisor Ryan was super helpful & knowledgeable, provided me with what to expect at the time of drop off and communicated updates through quickly. My advisor Ryan was super helpful & knowledgeable, provided me with what to expect at the time of drop off and communicated updates through out the time the car had to be in for service. Smooth pick after the service was complete. More

Easy to get an appointment. Fast and courteous service. They get the work done quickly and properly. Fast and courteous service. They get the work done quickly and properly. More

Rachid Lachhab at Fette Kia was amazing! He helped my mom and husband pick out a Kia Seltos EX, and the whole experience was so smooth. He was super patient and kind, never once being pushy He helped my mom and husband pick out a Kia Seltos EX, and the whole experience was so smooth. He was super patient and kind, never once being pushy like some salespeople can be. Instead, he took the time to explain everything and make sure we felt good about our decision. He’s really knowledgeable and professional, but in a way that felt relaxed and friendly. Honestly, it was one of the best car-buying experiences we’ve had—totally recommend him! More

Dennis, my salesman was very helpful and knowledgeable and courteous. And the rest of the team was very helpful also. And the dealership was very clean. I especially loved how old the building was and in and courteous. And the rest of the team was very helpful also. And the dealership was very clean. I especially loved how old the building was and in great shape. Thank you guys for my beautiful Thunderbird. Charlie More