Lupita Nunez

I can not believe she (Lupita) is in leadership she has no business in a leadership role period! She is very unprofessional with her customer service and how she talks to you is crazy she should not be all no business in a leadership role period! She is very unprofessional with her customer service and how she talks to you is crazy she should not be allowed to talk with customers on the phone. She makes you feel as if you are bothering her at her JOB! And she is not very knowledgeable when you ask her questions about her job "but she is a manger" that a joke is what that is. She needs training/coaching for future reference for sure. More

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Called multiple times about horrible wrap on my car and will not return phone calls or emails. Lots of problems with the wrap bubbling and coming up on my new car and they won’t fix it. Would not recommend will not return phone calls or emails. Lots of problems with the wrap bubbling and coming up on my new car and they won’t fix it. Would not recommend ever buying a car from this dealership. More

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Raed was fantastic. He didn’t try to pressure me at all and answered all texts/calls quickly even after the sale. He even helped facilitate some service items that wer He didn’t try to pressure me at all and answered all texts/calls quickly even after the sale. He even helped facilitate some service items that weren’t his responsibility. If you are looking for a vehicle, go see Raed. John in finance was great. He was honest about what each of my options were and even gave advice on that gave me more of what I wanted and needed vs what was the most expensive option. Preston and Lupita were great in taking care of some after market add-ons I wanted. They were upfront and transparent with the entire process. Work was completed in a timely manner and kept me updated throughout. More

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My wife & I had the most disappointing experience at your dealership and are now looking elsewhere for service & support. For 4 years, I’ve been servicing my 2020 F250 Tremor with mostly positive experiences dealership and are now looking elsewhere for service & support. For 4 years, I’ve been servicing my 2020 F250 Tremor with mostly positive experiences. Last Saturday, we visited Five Star of Dallas to purchase/arrange for after market upgrades to our recent 2026 Bronco Raptor. We were encouraged to meet with Lupita who, at best, seemed quite distracted as we described some of the enhancements we wanted to make for my wife’s new Bronco. We left that day with the understanding that Lupita would work with Preston on our list of items. One week later, after not hearing anything, we called Lupita. We were greeted by Lupita with an abrupt response - “who is this and what were you looking for”. Once we shared who we were and what we were looking for we were left with “we can’t find those items you wanted” from Lupita. Can’t begin to express how disappointed we were to come spend money on our new Bronco Raptor and to be treated so poorly. Not sure I have interest in bringing another dollar to your establishment. More

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Raed was awesome to work with for a new truck. Great communication and professional interaction. Great communication and professional interaction. More

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Jordan was absolutely amazing. He was very knowledgeable and extremely transparent during the entire process. Easiest vehicle buying experience ever. We love our new F150 Lariat He was very knowledgeable and extremely transparent during the entire process. Easiest vehicle buying experience ever. We love our new F150 Lariat and definitely recommend Jordan for your next vehicle purchase. More

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It was a quick and easy process. Laray did not play any games with us and got us the deal we wanted. Laray did not play any games with us and got us the deal we wanted. More

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Unbelievable! ! I told Leon exactly what I was needing to do, and he went above and beyond to make it happen. Bret in financing was awesome and even Lupita the aft ! I told Leon exactly what I was needing to do, and he went above and beyond to make it happen. Bret in financing was awesome and even Lupita the aftermarket sales manager was super nice. Every interaction was positive and top notch. I will be sending everyone I know to 5 star Ford!! More

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I found Five Star Ford of Dallas doing an online search for Mavericks. They had what I wanted. Upon arrival I was greeted by Leon in sales. He was friendly but not pushy! He answered my questions and got m for Mavericks. They had what I wanted. Upon arrival I was greeted by Leon in sales. He was friendly but not pushy! He answered my questions and got me in the vehicle I wanted for a test drive in just a few minutes. Afterwards, Lupita from Aftermarket got me the window tinting needed for the Texas sun. Then Alex in finance helped me get the paperwork straight. I appreciated the Sales Manager's help in the process but I did not remember his name or it would be here too. Thanks, Five Star Ford of Dallas for getting me what I needed and making me feel like family. More

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Fantastic experience. Joe and the team answered any and all questions we had and most importantly had us in and out quickly which was super important to us. I will buy my Joe and the team answered any and all questions we had and most importantly had us in and out quickly which was super important to us. I will buy my next Ford from you guys. More

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