Preston Carpenter
Preston Carpenter at Five Star Ford of Dallas

Preston Carpenter

FS Performance Director

Five Star Ford of Dallas

8900 President George Bush Tpke
Dallas, TX 75252

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4.7
23 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

5 yrs, 8 mos

4.7

23 Reviews

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23 Reviews of Preston Carpenter

August 04, 2026

Dealership Rating
Employee Rating

Called multiple times about horrible wrap on my car and will not return phone calls or emails. Lots of problems with the wrap bubbling and coming up on my new car and they won’t fix it. Would not recommend More

by Shawn J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lupita Nunez

June 24, 2026

Dealership Rating
Employee Rating

Raed was fantastic. He didn’t try to pressure me at all and answered all texts/calls quickly even after the sale. He even helped facilitate some service items that wer More

by Cmyers71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 25, 2026

Five Star Ford of Dallas responded

Cmyers71, Reviews like this make our day! Thank you for choosing Five Star Ford Dallas for your vehicle purchase. Raed’s dedication to his customers is unmatched, and we love that John, Preston, and Lupita all stepped up to make the process easy, transparent, and timely for you. We will be sure to pass along your great compliments to the whole crew. We welcome the chance to continue sharing our knowledge, please stay in touch at 972-985-3600. Enjoy your new ride! Take care, Thomas Bies, General Sales Manager

June 19, 2026

Dealership Rating
Employee Rating

Fast, easy transaction from the time I ordered my truck to delivery. Finance team was also easy to work with as well as the aftermarket team. More

by chadcornstubble
Recommend Dealer
Yes

Other Employees Tagged: Brett Ingersoll, Jordan Roberts

Jun 20, 2026

Five Star Ford of Dallas responded

Chad, Thank you for your review! We’re so glad to hear your truck purchase was a fast and easy experience from order to delivery. It’s great to know our finance and aftermarket teams made the process just as smooth. We truly appreciate your business at Five Star Ford Dallas and don't hesitate to call us for advice at 972-985-3600. We hope you enjoy your new truck for many miles to come! Best regards, Thomas Bies, General Sales Manager

May 26, 2026

Dealership Rating
Employee Rating

Honest and personalized service. Great experience from beginning to end. Trustworthy service department for post-sale support. More

by MBR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Bies, Jillian Kehoe

May 26, 2026

Five Star Ford of Dallas responded

Thank you for the fantastic feedback, MBR! We're proud to hear that our team delivered a transparent experience and that our service department is providing the trustworthy post-sale support you deserve. Thank you for your business and your trust at Five Star Ford Dallas. Don't hesitate to stop by or call 972-985-3600 with questions about your new Ford. Congratulations! Best regards, Thomas Bies, General Sales Manager

April 17, 2026

Dealership Rating
Employee Rating

I’ve bought a few pickups before all over Texas and Arkansas. Five Star is a great dealership to buy from. From the hard work of the salesman, sales manager, accessory manager, and finance manager the More

by Brian_strube
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tarek Salama, Landon Alvarado

Apr 18, 2026

Five Star Ford of Dallas responded

We appreciate the high recommendation, Brian! Our goal is to make the buying process friendly and knowledgeable across every department, and it sounds like the team hit the mark for you. Thank you for making the drive to see us; we know you have a lot of choices, and we're honored you chose Five Star Ford Dallas. Reach us at 972-985-3600 should you need vehicle advice, please give us a call. Safe travels back to Arkansas! Congratulations and thanks again, Thomas Bies, General Sales Manager

February 28, 2026

Dealership Rating
Employee Rating

We have had an amazing experience with 5 Star! Name says it all! Joe provided a flawless experience from day one! Highly recommend them and we love this custom build out! More

by murraymarinerob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Crawford, John Ballard

Mar 01, 2026

Five Star Ford of Dallas responded

Thank you, murraymarinerob, for the wonderful review! We're thrilled to hear Joe delivered a seamless experience and that you're loving your custom build. That's exactly what Five Star Ford Dallas is all about — making every step of the process as smooth as possible. We appreciate your recommendation and look forward to serving you again! Let us know when you need us at 972-985-3600. Congratulations! Best regards, Thomas Bies, General Sales Manager

July 30, 2025

Dealership Rating
Employee Rating

The customer experience has been very disappointing. It feels very transactional and not focused on the customer beyond get them and in and out. More

by umpire.manager.7i
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lupita Nunez, Quinn Maloney , Matt Jones

Aug 01, 2025

Five Star Ford of Dallas responded

Umpire.manager.71, We are truly sorry to hear that your experience with us was disappointing. That is certainly not the impression we want to leave, and it tells us we missed the mark in providing the personal, customer-focused service we strive for. We would appreciate the opportunity to understand more about your visit. Please contact me at tbies@fivestarforddallas.com or 972-985-3600 at your convenience so we can discuss your shopping experience and work to make it right. Sincerely, Thomas Bies, General Sales Manager

May 11, 2025

Dealership Rating
Employee Rating

Thomas, Jose and the entire team at Five Star Ford Dallas were amazing! They made the entire process of buying my car so easy! I would recommend them to everyone! More

by 82jiujitsu.tx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 11, 2025

Five Star Ford of Dallas responded

This is fantastic to hear, 82jiujitsu.tx! Jose and the whole team at Five Star Ford Dallas really appreciated helping with your car buying experience. We truly appreciate your recommendation and welcome your new vehicle questions at 972-985-3600! Enjoy your ride! Best regards, Thomas Bies, General Sales Manager

April 03, 2025

Dealership Rating
Employee Rating

The process was quick and easy No surprises or pressure to buy extras Very happy More

by Blakemounger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyrone Burks, Tarek Salama

Apr 04, 2025

Five Star Ford of Dallas responded

Blakemounger, We're so pleased you're happy with your purchase and you found your sales team efficient. Thank you for choosing Five Star Ford Dallas. Let us know how we can help you enjoy your new Ford by staying in touch at 972-985-3600. Congratulations! Best regards, Thomas Bies, General Sales Manager

March 31, 2025

Dealership Rating
Employee Rating

Micheal was extremely helping our family select the right car for us. No pressure at all, he went out of his way to answer every question we had even if he had to track down others to help out. More

by MSU
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Neustifter

Apr 01, 2025

Five Star Ford of Dallas responded

MSU, We are thrilled to hear that Michael went above and beyond to help your family find the perfect car at Five Star Ford Dallas. We strive to create a welcoming and supportive environment for all our customers, and we are so grateful for your kind words. Don't hesitate to call 972-985-3600 with new car questions. We are here for you! Thank you, Thomas Bies, General Sales Manager

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