Luther McKenzie | Page 8

Luther made the process smooth and simple. He anticipated my questions before they were asked. Quite possible the best car buying experience I ever had (and I'm 72). I look forward to deali He anticipated my questions before they were asked. Quite possible the best car buying experience I ever had (and I'm 72). I look forward to dealing with your service department. More

by JJCASCONE Verified Customer Verified Customer

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My recent experience purchasing a vehicle at Al Hendrickson Toyota was excellent. And beyond that, my sales professional, Luther McKenzie, was outstanding. Luther took the time to understand my pos Hendrickson Toyota was excellent. And beyond that, my sales professional, Luther McKenzie, was outstanding. Luther took the time to understand my position, and helped me throughout the process, and went above and beyond to make sure that I was satisfied. More

by docapozzi64 Verified Customer Verified Customer

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The best car salesman I’ve ever worked with, very honest trustworthy caring and listen to the customer. trustworthy caring and listen to the customer. More

by AHICKLING09 Verified Customer Verified Customer

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I wish I could give this dealership 0 stars. On September 19, 2024, we leased a 2024 Toyota Tacoma TRD Sport under a 36-month agreement at $549.99 per month, with a total mileage allowance o On September 19, 2024, we leased a 2024 Toyota Tacoma TRD Sport under a 36-month agreement at $549.99 per month, with a total mileage allowance of 36,000 miles. As part of the deal, we traded in our 2023 Lexus GX 460, which was appraised at $55,000. At the time, the payoff amount for the Lexus was $50,789. The dealership agreed to allocate $2,546 from the trade-in value as a down payment for the Tacoma and issue a check for the remaining balance. After completing the initial paperwork and taking possession of the Tacoma, the dealership contacted us a week later, demanding that we re-sign the documents. We were told that the Lexus payoff would not be processed unless we complied. Despite the pressure and inconvenience, we re-signed the necessary documents on October 11, 2024, after Lexus charged us for the monthly payment due to the delay in payoff. On October 25, the finance manager confirmed that all paperwork was finalized and instructed us to begin making payments for the Tacoma. However, on November 1, the same finance manager informed us that the accounting department was just beginning to process the Lexus payoff and our refund check. We finally received the refund check on November 11, 2024—nearly two months after the lease began. Upon contacting Lexus on November 11, we learned that the vehicle payoff had still not been processed. Under Florida law, dealerships are required to pay off trade-in vehicles within 10 business days, a deadline this dealership has far exceeded, even after the updated paperwork was signed. More

by FARAZ.PERVAIZ Verified Customer Verified Customer

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I have been taking my Toyota Camry to be serviced at this dealership for at least the past three years and I turned in my lease yesterday and started leasing a 2025 hybrid Camry. dealership for at least the past three years and I turned in my lease yesterday and started leasing a 2025 hybrid Camry. More

by Joanne C Verified Customer Verified Customer

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The help of Luther and other associates made the car buying process easy and smooth. buying process easy and smooth. More

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Luther was really helpful , and answered all my questions, he went above and beyond 😃 He helped me though this process questions, he went above and beyond 😃 He helped me though this process More

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Very verynice people helped me alot I would recommend them to all my friends super them to all my friends super More

by PLAYGIRL6811 Verified Customer Verified Customer

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I mentioned what my budget was and Marcus and Luther picked the perfect car for me picked the perfect car for me More

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My salesperson was respectful and there for me as well as the manager and finance. the manager and finance. More

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