Lynn Schantz

Was stranded on the side of 476 for almost 5 hours. When I got to Raceway Kia the only thing I needed was my spare put on. My wheel lock key broke. The first thing out of this guys mouth was I have no When I got to Raceway Kia the only thing I needed was my spare put on. My wheel lock key broke. The first thing out of this guys mouth was I have no clue when we will get to this probably won’t be until tomorrow. 4 lugs already loosened and only needed the wheel lock lug taken off and my spare put on so I could make a repair appointment at my local spot. Didn’t care about how I was going to get home an hour away. None of the above. Emergencies happen I get that but this was a 5 minute job. Walked over to the garage. 3 mechanics laughing it up in a circle. There response you don’t know what there doing. Your customer service is horrible. I got my telluride towed there because it was 5 minutes up the road if this was going to be the case I would have towed it to my local spot. More

Report | Print

My Kia Soul held captive by Raceway Kia, Conshohocken, PA-Charged me $284.61-diagnostic PA-Charged me $284.61-diagnostic More

Report | Print

Sales person (Chase Gottlieb) was very helpful. Would recommend both salesman and dealership with no reservation. Would recommend both salesman and dealership with no reservation. More

Report | Print

I can always get an honest answer from Michelle. She's Great! Makes it easy to make decisions for my vehicle She's Great! Makes it easy to make decisions for my vehicle More

Report | Print

No proof Simoniz GlassCoat was ever applied after paying $700 for it. They claim to have applied it "over" or "around" an instruction sticker on a high use location on the tailgate. The reality is, they exp $700 for it. They claim to have applied it "over" or "around" an instruction sticker on a high use location on the tailgate. The reality is, they expect blind trust and for consumers to just really want the warranty, not the actual protective coating. Zero trust by talking with multiple people at Murray Kia IF it was applied, zero ownership to having not applied it properly. So much negativity and arrogance from this place! If you want it done correctly, if you'd like it without a hassle and arrogant attitudes, go somewhere else. I've escalated legally to sort it out, while no one there hears the real problem. More

Report | Print

Had a appointment at 8:30 for inspection and oil change i called at 1:00 was told it would be another two hours told them I’ll take it somewhere else. Second time I had bad experience with there service dep called at 1:00 was told it would be another two hours told them I’ll take it somewhere else. Second time I had bad experience with there service department there won’t be a third. More

Report | Print