MANUEL CASTILLO

Worst customer service I've ever had. I bought a vehicle in Dec 2023, I paid it off early in April of 2025. During the purchase I also got a GAP policy, it took weeks after paying off my I bought a vehicle in Dec 2023, I paid it off early in April of 2025. During the purchase I also got a GAP policy, it took weeks after paying off my vehicle to get a response from the dealership that I needed to come sign paperwork. I did so, and never saw my GAP refund. I followed up for weeks and never got a response. I finally was able to get the Finance Manager to respond and he said I never signed the paperwork, I argued that I drove over and signed it in person and described the person that helped me. He said well "it's not in your file.." he emailed me the same forms that I had already filled out and signed and said I'd see something in a few weeks. That was 6+ weeks ago, nothing and he's not returning my messages yet again. BUYER BE WARE!!! More

Report | Print

Purchased the vehicle, believed we got a good value. Vehicle broke down the next day and per computer analysis, vehicle had flags for nearly all of the 30 days prior to purchase. Vehicle ended up in sho Vehicle broke down the next day and per computer analysis, vehicle had flags for nearly all of the 30 days prior to purchase. Vehicle ended up in shop at another dealership for a week. Did not enjoy our interaction with the financing manager- high pressure and shame tactics used. Incomplete documentation of terms and conditions provided at purchase. Had to ask FOUR times post purchase to receive a response and the missing pages. I hope the vehicle is in fact reliable. Again, felt like initially we got a good value, but experience in the 8 days afterward left much to be desired. Vehicle also provided to us with the gas tank on empty. Salesman Franklin responsive. Would not purchase from this dealership in the future because of the customer experience. More

Report | Print