MANUEL GRANADILLO | Page 4

Set a meeting with a sales rep the week prior, day of they were completely unprepared. It was previously said in emails price was negotiable and dealer fee is not set in stone, I show up and they say th they were completely unprepared. It was previously said in emails price was negotiable and dealer fee is not set in stone, I show up and they say the $1200 fee is non negotiable as well as their $3k care package. The car was listed for $16.5k, but after everything it came out to about $26k During talks, they then said we should find a cheaper car despite their deception on the real price compared to the listed value. For their care package they claimed an interior protection and exterior protection was applied, but yet previous dealer decal residue was present, and dog hair and urine smell was still inside the car. After being ready to leave they finally agreed to a fair price but during financing tricked us into a much higher price and won't contact me back. We agreed to $12.7k financed with $6k down, and during the paperwork they showed us an $18.8k figure and said they price would then reflect the 6k taken off at the end of everything. Later found out it was a lie and they are charging us the financed $18.8k plus the money down, for a total paid of $24k. TLDR, this dealership uses deceptive sales techniques, doesn't keep their word, and stay far away from it. More

by Joe Lynn Verified Customer Verified Customer

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Very good customer service. The staff at Toyota Al Hendrickson are very hard working people. The staff at Toyota Al Hendrickson are very hard working people. More

by Bholt94 Verified Customer Verified Customer

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I had a deeply disappointing experience at Al Hendrickson Toyota in Coconut Creek, primarily due to the terrible service provided by Marcos Esquenazi. He rushed me through the entire process, failed to expla Toyota in Coconut Creek, primarily due to the terrible service provided by Marcos Esquenazi. He rushed me through the entire process, failed to explain anything, and pressured me into signing documents without proper clarification. I purchased a 2025 Toyota Corolla, and due to the dealership’s negligence, the car had issues from the start. When I spoke to a manager over the phone, they assured me they would take care of it. However, after driving over 100 miles back to the dealership, they failed to resolve the issue. It became clear that the management does not care about their customers. Key issues I encountered: • I was not given essential documentation, including details about the Service Warranty, Gap Insurance, and Contractual Terms. • There was no clear explanation of the purchase price, trade-in value, total cost, interest rate, or loan term before finalizing the agreement. • The vehicle was delivered in poor condition—it had visible scratches and was not properly detailed. • Despite promises from management, my concerns were ignored, and the issue was left unresolved. Overall, this was the worst dealership experience I’ve ever had. They are more focused on financial gain than on customer satisfaction. I would not recommend Al Hendrickson Toyota to anyone looking for a professional and transparent car-buying experience. More

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Excekente atencion, muy profesionales, resuelven todo y explican muy bien todo lo relacionado con los vehículos explican muy bien todo lo relacionado con los vehículos More

by ocalderon1976 Verified Customer Verified Customer

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Good experience. car was clean and they threw in new mats. financing too long of a wait was my only complaint car was clean and they threw in new mats. financing too long of a wait was my only complaint More

by graemedegouveia Verified Customer Verified Customer

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I am very happy with Hendrickson Toyota, they have a good Deal with me, I have beautiful car and super good price, thank you!!! Deal with me, I have beautiful car and super good price, thank you!!! More

by alvaradoiris78 Verified Customer Verified Customer

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Dealership was great. The waiting is the problem. The process of buying a car has to be faster. The waiting is the problem. The process of buying a car has to be faster. More

by aslazar Verified Customer Verified Customer

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Probably the best dealership I have ever been too! They are very helpful and very fast assisting you! They are very helpful and very fast assisting you! More

by jjguadarrama0530 Verified Customer Verified Customer

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Customer service is excellent and our process to buy a new car was less than 3 hours including showing, information, driving test, trade in, financial options and documentation signed. I definitely will new car was less than 3 hours including showing, information, driving test, trade in, financial options and documentation signed. I definitely will recommend this dealer. More

by jnavaza Verified Customer Verified Customer

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This experience was exceptionally unprofessional. It appears that their sole focus is on profit generation, disregarding the well-being of their customers. It appears that their sole focus is on profit generation, disregarding the well-being of their customers. More

by carlosmromero Verified Customer Verified Customer

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