MANUEL GRANADILLO

They reserved the wrong car for me and failed to meet any deadlines. They promised me a discount to compensate for their error, but they merely waived the cost of the sunroof an option that should have been deadlines. They promised me a discount to compensate for their error, but they merely waived the cost of the sunroof an option that should have been included in the first place. They told me they would give me a discount on the license plates, yet they charged me the full amount through the financing. Finally, even after I had paid and finalized the deal, they still tried to charge me for the delivery of the car a service I had asked about right from the start to confirm whether it was provided free of charge. More

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Excelente trabajo,la atención muy amables. Necesitan comprar un carro vayan a la Toyota de coconut creek🎉👍🏼 Necesitan comprar un carro vayan a la Toyota de coconut creek🎉👍🏼 More

by ISATOZA03 Verified Customer Verified Customer

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I sent a text message to the salesperson and it appears your sales people have only computer sales cell phone numbers not an actual cell phone because the employee that is a salesperson that deal with me d your sales people have only computer sales cell phone numbers not an actual cell phone because the employee that is a salesperson that deal with me didn't come in till 4:30 4:45 and would not be able to access his text message until he logged into the computer. This is bad customer service on the part of Toyota of coconut creek. More

by Chris.bushey Verified Customer Verified Customer

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Really appreciate everyone that helped me find my car, it was my first car purchase. My experience was very smooth and very happy with the car that was recommended for my lifestyle that I chose as well. was my first car purchase. My experience was very smooth and very happy with the car that was recommended for my lifestyle that I chose as well. More

by Alizé Lubin Verified Customer Verified Customer

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I drove almost 5 hours and I asked the dealer to be honest with me before my trip to them to be honest with me if the car got any scratches or stains , they confirmed that it's in mint condition with n honest with me before my trip to them to be honest with me if the car got any scratches or stains , they confirmed that it's in mint condition with no stains or scratches....I was shocked when I saw it..dents ,.scratches, birds dropping stain, the tires were not the same brand, it was just a big lie from them , I asked them to work with me on the price, they were so rude and they took advantage of me driving 5 hours to them , and they already know that the car is a gift for my daughter in her birthday (she is a cancer patient) , I ended up buying the car because I didn't have any other choice because her birthday was next day ...I gave her the car and I could see her looking at the defects on it but she showed me that she appreciated... I end up spending over $2000 to make the car as the condition as I expected.. Honestly I don't recommend this dealership to anyone, take your business to other dealership who appreciates you and your business. More

by MOE Verified Customer Verified Customer

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De verdad muy agradecido y sastifecho con el trabajo de al Hendrickson Toyota y también con Darío y Vanesa al Hendrickson Toyota y también con Darío y Vanesa More

by GARABAN042002 Verified Customer Verified Customer

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Manny did a great job So far everything has want as promised and planned. Hopefully this continues promised and planned. Hopefully this continues More

by JimP Verified Customer Verified Customer

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WOW! I am 78 yrs old and have been buying new cars since i was 18 yrs old ,that is 60 yrs of buying new and used cars. I must say i have neve I am 78 yrs old and have been buying new cars since i was 18 yrs old ,that is 60 yrs of buying new and used cars. I must say i have never had a better buying event like i had with Al Hendrickson Toyota! I bought a new car for my wife ,my son and myself and it went smooth as glass. But the most important was all the people i came in contact with who worked for Al, my wife , son and myself are still talking to each other about what a wonderful car buying time we had there. Everyone of the people we came in contact with went out of there way to make the sale so wonderful! i have tell about this : I was coming out of the men room and still had a paper towel in my hand when this environmental Lady held her hand out to throw the paper towel away for me! Something that simple impressed me so very much i could go on forever telling what wonderful help i got at Als. I need to makes sure i tell what a great salesman we had Manny (Manuel) Granadillo...what a great Sales Advisor! My wife , son and myself thank you from the bottom of hearts for making these three car sales so nice!!! More

by RODNEYELLMORE Verified Customer Verified Customer

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The experience at the dealership was good overall. The process took a little while, but the staff was attentive and answered my questions. The vehicle met my expectations. The process took a little while, but the staff was attentive and answered my questions. The vehicle met my expectations. More

by anaruche0 Verified Customer Verified Customer

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I had an amazing experience working with Sarah Jacholk from Al Hendrickson Toyota. She truly went above and beyond from start to finish. Sarah was attentive, patient, and always available to answer every from Al Hendrickson Toyota. She truly went above and beyond from start to finish. Sarah was attentive, patient, and always available to answer every question I had. Her professionalism and dedication made the entire process smooth and stress-free. Sarah is, without a doubt, the best. If you're looking for exceptional customer service and someone who genuinely cares, I highly recommend working with her. Five-star service all the way! More

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