MARCUS JOHNSON

Dealership was kind of slow, 1 in a half hour to pick up my car, didn’t fix or find a problem , just told me to drive it till it becomes worse or more common , my car, didn’t fix or find a problem , just told me to drive it till it becomes worse or more common , More

by NICK_2013_LGE Verified Customer Verified Customer

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Logan was super helpful and amazing, and guided me through the process from booking to finish. I will be returning. through the process from booking to finish. I will be returning. More

by TIAYANALOGAN Verified Customer Verified Customer

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My vehicle has been sitting in the parking space in the parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in th parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in the same space untouched. So I asked for the Service Director and was told he is in a meeting and and the tech was going to start it after he came back from lunch. I went back a week later because again I did not receive any update it still sat in the same parking space. I asked again for the service Director and was told he was in a meeting he will call you. I did not receive not receive a call again. But I was able to speak with a different service advisor, who confirmed with the Tech, the tech had not started on my vehicle and had made a complaint that management kept giving him other cars and the tech said he had not be able to get to my vehicle. At this point I was told it was being started on for two weeks and NOTHING was done. I have reached out during this process numerous of time to Tim Whitehead and always told he was unavailable. Today I was told if I want to speak to him I have to come in again. While my vehicle sits in the same spot since Jan 27 and today is April 14. When the service Director will not even pickup a phone, there is no responsibility to be truthful. I was promised a call and got a text saying work has started on my vehicle. The tech is off today so he will continue repairs tomorrow once he comes back in to work, from the service advisor, who told all the parts were in when they were not and has told over and over again the work has been started while the vehicle sits in the same spot since Jan 27. So if the Tech started replacing the engine while my vehicle has not moved from the same space this is complete unprofessional parking lot engine and turbo replacement. The lies truly just don't to make sense. This experience is making it really hard to stay Brand loyal, I've been purchasing with Hyundai since 2008 for myself and my children. 9 cars totaled. This has been the WORST EXPERIENCE I have EVER Had with Hyundai Service. My daughter's sonata even had a engine replaced, nothing at all like this experience. I finally got my vehicle back seems service was trying to double bill the labor for installing the injectors. Hyundai paid and they were trying to charge me as well. The advisor actually gave me the parts order form saying the injectors were 147.79 but they were trying to charge me 1405.03. When I picked up my car before they let me go they even had to replace a missing bolt. Still not one apology from Management but the the advisor was kind enough to admit McDonough Hyundai Let me down. I did schedule the rest of the repair with another service center and they also were amazed that it took that long and the condition of my vehicle after coming out of Hyundai Service Center. My new advisor had a technician look over my vehicle and said they would get my car working as it should be. More

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Great service job. Excellent customer support. Provided a nice experience for waiting in the lobby Excellent customer support. Provided a nice experience for waiting in the lobby More

by KORRSON1 Verified Customer Verified Customer

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From check in to driving off everything was smooth and easy. I felt valued and taken care of. easy. I felt valued and taken care of. More

by yareli Grant Verified Customer Verified Customer

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Great place staff nice I was in and out without any complications. Bring your car to this place complications. Bring your car to this place More

by The one and only Verified Customer Verified Customer

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great service timely, personable, comfortable waiting area I would recommend this Hyundai location for anyone wanting purchase a car or for service area I would recommend this Hyundai location for anyone wanting purchase a car or for service More

by payoung195 Verified Customer Verified Customer

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Poor communication, long wait, no loaner, unprofessional response—despite warranty and was told I work night shift. response—despite warranty and was told I work night shift. More

by boydj266 Verified Customer Verified Customer

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I had an 11:00 appointment for oil change, tire rotation, and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were per and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were performed and brought back to the service writer area where it sat for a half hour. I had to ask a service writer if it was done and he said yes and "offered" to finished up the paperwork. He was not my service writer but was very helpful in wrapping things up. The paint issue was not addressed until I asked him about it. He documented the issue with the paint defect as I requested and was very vague on whether Hyundai would authorize a repair. I feel the service manager should have been involved in the paint issue. I was finally on my way at 2:30. The only positive was that the vehicle was returned clean. They only reason I traveled 50 minutes to this dealership is because of the bad reputation of my local dealer and the fact that I purchased it here. More

by rstotty Verified Customer Verified Customer

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I was told my car needed to be cold and that the service wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel the service altogether. I also texted with my service advisor about wanting to cancel the service and just get the oil change. They said they would handle it. When I go pick up my car in the morning the service was still done and I was forced to pay for the service I no longer wanted. NOT the experience I expected to have with this company! More

by Edna.m.jimenez Verified Customer Verified Customer

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