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MARCUS JOHNSON
MARCUS JOHNSON at McDonough Hyundai

MARCUS JOHNSON | Page 2

Service Advisor

McDonough Hyundai

1785 Avalon Pkwy
McDonough, GA 30253

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4.5
101 Reviews
4.5

101 Reviews

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101 Reviews of MARCUS JOHNSON

May 28, 2025

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Employee Rating

Scheduled service 1:45 p. m completed service at 4 pm for oil change 5/27/25 More

by beattm680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 28, 2025

Dealership Rating
Employee Rating

The service was terrible, not organized or helpful, I kept getting misinformation every week telling me my car would be done but it wast true. Could never get a hold of Logan and when I did he would say More

by reginaldwalker00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla , Michael J Austin, Jamaal Autry, Paul Failor, Gregory Stafford, Logan

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May 28, 2025

McDonough Hyundai responded

Thank you for this feedback, Reginald. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

May 29, 2025

McDonough Hyundai responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at McDonough Hyundai. We would like to make this up to you, if we still can. Please reach out us at (888) 346-8956 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

May 29, 2025

reginaldwalker00 responded

Thank you my email is Reginaldwalker00@gmail.com or you can reach me at 4703323354

May 11, 2025

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Employee Rating

Service was very good and employees were helpful to advise me on a maintenance plan for my vehicle More

by brycekmiller
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2025

McDonough Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Michael Austin Owner Loyalty Manager 470-713-7468

May 03, 2025

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Employee Rating

Clean, friendly facility. The associates were knowledgeable and accommodating very helpful. The waiting area was comfortable and clean. More

by tina.nichols1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2025

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

April 30, 2025

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Employee Rating

Dealership was kind of slow, 1 in a half hour to pick up my car, didn’t fix or find a problem , just told me to drive it till it becomes worse or more common , More

by NICK_2013_LGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 30, 2025

McDonough Hyundai responded

Nick, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

April 29, 2025

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Employee Rating

Logan was super helpful and amazing, and guided me through the process from booking to finish. I will be returning. More

by TIAYANALOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla , JADEN BOND

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Apr 29, 2025

McDonough Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Austin Owner Loyalty Manager 470-713-7468

April 20, 2025

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Employee Rating

From check in to driving off everything was smooth and easy. I felt valued and taken care of. More

by yareli Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moises Bonilla

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Apr 20, 2025

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

April 20, 2025

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Employee Rating

Great service job. Excellent customer support. Provided a nice experience for waiting in the lobby More

by KORRSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla , JADEN BOND

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Apr 20, 2025

McDonough Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Michael Austin Owner Loyalty Manager 470-713-7468

April 17, 2025

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Employee Rating

Great place staff nice I was in and out without any complications. Bring your car to this place More

by The one and only
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla , JADEN BOND

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Apr 18, 2025

McDonough Hyundai responded

Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

Apr 19, 2025

McDonough Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 15, 2025

Dealership Rating
Employee Rating

Poor communication, long wait, no loaner, unprofessional response—despite warranty and was told I work night shift. More

by boydj266
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: New service manager, I didn’t get his name. What he saw as helping came off rude, rude, uncaring and unprofessional.

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Apr 18, 2025

McDonough Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

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