MARCUS JOHNSON | Page 3

great service timely, personable, comfortable waiting area I would recommend this Hyundai location for anyone wanting purchase a car or for service area I would recommend this Hyundai location for anyone wanting purchase a car or for service More

by payoung195 Verified Customer Verified Customer

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I had an 11:00 appointment for oil change, tire rotation, and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were per and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were performed and brought back to the service writer area where it sat for a half hour. I had to ask a service writer if it was done and he said yes and "offered" to finished up the paperwork. He was not my service writer but was very helpful in wrapping things up. The paint issue was not addressed until I asked him about it. He documented the issue with the paint defect as I requested and was very vague on whether Hyundai would authorize a repair. I feel the service manager should have been involved in the paint issue. I was finally on my way at 2:30. The only positive was that the vehicle was returned clean. They only reason I traveled 50 minutes to this dealership is because of the bad reputation of my local dealer and the fact that I purchased it here. More

by rstotty Verified Customer Verified Customer

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I was told my car needed to be cold and that the service wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel the service altogether. I also texted with my service advisor about wanting to cancel the service and just get the oil change. They said they would handle it. When I go pick up my car in the morning the service was still done and I was forced to pay for the service I no longer wanted. NOT the experience I expected to have with this company! More

by Edna.m.jimenez Verified Customer Verified Customer

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McDonough Hyundai treat customers like family while maintaining their professionalism and attention to detail. Thanks maintaining their professionalism and attention to detail. Thanks More

by ANTOINETTA2000 Verified Customer Verified Customer

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Knowledgeable service staff. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. More

by JAZZDITTY Verified Customer Verified Customer

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Brian provided exceptional customer service and professionalism. I would recommend to family and friends also professionalism. I would recommend to family and friends also More

by ANTOINETTA2000 Verified Customer Verified Customer

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The customer service that I received was a great experience from the other Hyundai dealership. Again thank you very much. experience from the other Hyundai dealership. Again thank you very much. More

by smalls4214 Verified Customer Verified Customer

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Great service and staff. My consultant Justin greeted me immediately and explained the details of service for my vehicle. I was in and out in no time. My consultant Justin greeted me immediately and explained the details of service for my vehicle. I was in and out in no time. More

by tybridges1 Verified Customer Verified Customer

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I was very happy with dealership. I went there. I had to wait by An hour I told him what my problem was. They say they’re gonna order it and call me when it comes in two days later t I went there. I had to wait by An hour I told him what my problem was. They say they’re gonna order it and call me when it comes in two days later they called me. You set up a date and they installed it. More

by sonja7216308 Verified Customer Verified Customer

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Efficient, prompt, courteous and friendly service. Tony consistently provides excellent customer service. I appreciate the fact that he listens and is very informative. He seems to be very people orie Tony consistently provides excellent customer service. I appreciate the fact that he listens and is very informative. He seems to be very people oriented and this goes a long way. Having been other places, I can appreciate a business that provides an atmosphere that is warm and welcoming. More

by kastokes25 Verified Customer Verified Customer

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