MEGAN HADAWAY

This is without question the most frustrating experience I have ever had with a service department. My daughter's Jeep Grand Cherokee was hauled in 7 weeks ago after sputtering out and dying while driving. I have ever had with a service department. My daughter's Jeep Grand Cherokee was hauled in 7 weeks ago after sputtering out and dying while driving. After zero update for weeks, I was finally able to track someone down and was told that the RFH needed to be replaced and given a quote of $1100. I approved that quote and waited again to hear from them, but once again took a couple more weeks to get in touch only to be met with a quote of double that amount for the same work. I questioned that quote and was told by my service advisor that he would do some work on it and get back to me. He also said that they had been experiencing turnover within the service department and that they would do a better job of communicating and would get on the work right away. I still don't have an update on my car and have tried multiple times to get in touch only be put on hold for 30+ minutes and then told that someone would call back and give me an update. That still has not happened, and I cannot get anyone on the phone yet again. I am now 7 weeks in and have zero idea when her car is going to be ready, and now after the service advisor had worked on the price and gotten it to a reasonable amount, I just checked again on the quote, and it has once again doubled. There is an obvious communication problem going on in this department, and I am losing any confidence that the issue will actually be corrected. I also had this same car at this dealership back in May for a similar problem to the tune of $1500. I had some of the same communication issues then but not quite this bad. Had I known that no communication would occur and that we still would not have our car back after 7 weeks, I would have had it hauled to Birmingham where I live. This is beyond unacceptable at this point, and I have without learned my lesson to never use this dealership again. If I could give zero stars, I would. More

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