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MICHAEL RINNER
MICHAEL RINNER at Russ Darrow Metro Chrysler Dodge Jeep RAM

MICHAEL RINNER

SERVICE ADVISOR

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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3.9
11 Reviews
3.9

11 Reviews

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11 Reviews of MICHAEL RINNER

January 06, 2026

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Employee Rating

Mike explained in detail what was going on with my truck what it take to get my truck fixed and not breaking the bank im on fixed income Mike understood where I was coming from . More

by levyarowell
Recommend Dealer
Yes

Other Employees Tagged: MICHAEL RINNER

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Jan 07, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

December 31, 2025

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Showed up for a quick oil change and that's exactly what it was. In and out fast More

by stoch_hunter
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Recommend Dealer
Yes
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Jan 04, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Justin Hanna justin.hanna@russdarrow.com

December 26, 2025

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-very poor communication, i had to call every single day with no update -didn't get an update until i personally let Michael know i was struggling and had to get pushy with him -michael did keep me updated More

by aniyavega18
Recommend Dealer
No

Other Employees Tagged: MICHAEL RINNER

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Jan 01, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Aniya, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

December 25, 2025

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Michael was very helpful, my overall experience with Russ Darrow was excellent. I will be bringing my vehicle back. Thank you More

by Jamellbey
Recommend Dealer
Yes

Other Employees Tagged: MICHAEL RINNER

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Dec 25, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

December 20, 2025

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The service ,communication and follow up was outstanding. If I need any additional service on my vehicle I will return. More

by Jamarmullen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 20, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

December 18, 2025

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Usually a good experience Just a long wait But keeping cost down is important for a loyal customer More

by Debi
Recommend Dealer
Yes

Other Employees Tagged: MICHAEL RINNER

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Dec 18, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Justin Hanna justin.hanna@russdarrow.com

December 16, 2025

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Test driven too many miles for a start stop battery replacement ? Joy ride or running around. Seat and radio positions should be returned to normal. Remove paper floor mat. Michael Rinner was f More

by Mark
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Mark, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

November 12, 2025

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The people are some of the best I have dealt with in a very long time they're fast get you in and out in a reasonable time a day I just love the video. More

by Ray
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Service Time
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Recommend Dealer
Yes
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Nov 12, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

November 11, 2025

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Employee Rating

Courteous Professional Thorough job Done Great service Im satisfied with the work on my vehicle More

by Deslaw92760
Recommend Dealer
Yes

Other Employees Tagged: MICHAEL RINNER

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Nov 12, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

November 06, 2025

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Employee Rating

I had to bring my car in and wasn't misdiagnosed the first time then brought it in again and was told the actual issue More

by Jmisuraco1978
Recommend Dealer
Yes

Other Employees Tagged: MICHAEL RINNER

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Nov 07, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Justin Hanna justin.hanna@russdarrow.com

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