Only if I knew the person who needed a service person who
is absolutely honest and true to all customers, would I recommend. I've been coming there for 2 and a half years complaining about the same problem o
is absolutely honest and true to all customers, would I recommend. I've been coming there for 2 and a half years complaining about the same problem over and over. It has taken a three thousand mile run on my 2018 KIA Optima with a CDI or GDI Engine, that checked in Saturday July 22, 2023 and after a Werner KIA Mechanic checked and determined that the engine was 5 quarts low in synthetic oil. How is that for HONESTY AND SERVICE. Further more, the driver side headlight on this same KIA fills up with water bubbles even if there is no rain or the temperature is 120 degrees outside. KIA stated to me, it has tried to contact Werner Kia to advise a check of that same lens. The car has never been in an accident nor has anyone ever worked on any part the grill in this car, THE LENS IS ANOTHER FACRORY DEFECT make no mistake about it.
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by dvw747
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Aug 03, 2023 -
Werner Kia responded
Were sorry to hear of your ongoing issues with your vehicle's engine. We do understand your frustration for the ongoing issue.
Please contact us a the dealership to discuss your review. Thank you!
Aug 03, 2023 -
dvw747 responded
I was told to bring the car back after adding 1,000 miles to the already well define idea that the engine is in fact burning oil and has been since 52,000 miles was registered. I myself have added 3 quarts of oil on three separate occasions to what has been an ongoing and undeniable event regarding this car and the engine in it. Tell me when you want me to bring it.
Aug 03, 2023 -
dvw747 responded
I'll come up tomorrow to see Mike.
The dealership was proficient in providing the
information that was required and the services provided were efficient.
information that was required and the services provided were efficient.
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by namutenda bulaya
Service Price Transparency
Aug 02, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs!
Mike was very respectful and helpful.
He told me what to expect and how long it would take.
He told me what to expect and how long it would take.
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by Marquita_m
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2023 -
Werner Kia responded
Marquita,
Thank you for your positive review! We are happy to hear that Mike was both kind and helpful throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Came in for scheduled oil change.
Service was good but it took 2 hours. So therefore, I am rating it a 4.
Service was good but it took 2 hours. So therefore, I am rating it a 4.
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by davischarlotte11
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2023 -
Werner Kia responded
Hello,
Thank you for your feedback. While were happy to hear that your overall service was good, we do apologize for the wait time that occurred during your visit. We always appreciate feedback to see how we can improve our efficiencies within our departments. Thank you!
Werner Kia has excellent service.
They are always professional and friendly. I wish they would update the dealership though. It’s outdated and not inviting at all. I wanted to tak
They are always professional and friendly. I wish they would update the dealership though. It’s outdated and not inviting at all. I wanted to take my daughter there to get a Telluride for her 16th birthday and she didn’t want it because of the facilities. I wonder how many others have turned away from it for that reason. I am in absolute love with my car though and I definitely see myself getting another Kia when I decide to purchase another car. Customer service goes a long way for me and Kia’s is awesome!
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by bronzer930
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Aug 03, 2023 -
Werner Kia responded
So sorry to hear of your review. We appreciate the feedback and we will share your comments with our management team.
We would still like to speak to you and your daughter to see if we can help eliminate any concerns with our dealership.
Please contact us at the dealership and ask for the sales manager. We hope to hear back from you. Thank you!
My oil change was suppose to be free and we paid for it.
Try to call but no-one will call back.
Try to call but no-one will call back.
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by Sd1271
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Aug 03, 2023 -
Werner Kia responded
Thank you for your review. Were sorry to hear of your concerns with the oil change and we do apologize for the lack of communication from our service team. Please contact us and ask for the service manager. Thank you!
4 years should be 4 years ,not 48 months I think it
should be from the time I bought it 4 years from that
should be from the time I bought it 4 years from that
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by Flowerchildkelly57
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Werner Kia responded
Hello,
Were so sorry to hear of your disappointment with our dealership. We would like the opportunity to speak to you on your concerns.
Please contact us at dealership and we would be happy to discuss this with you. Thank you!
Service was very slow and they didn’t clean the car
inside or outside … thanks
inside or outside … thanks
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by mike.ibrahim.s59
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tim Duke, JOSH FUTRELL, BILAL STEVENSON
Jul 31, 2023 -
Werner Kia responded
Hello Mike,
Thank you for your feedback. We do apologize for the wait time that occurred during your service visit and that your vehicle we not cleaned to your satisfaction. If you would like to discuss further, please contact us at the dealership and ask for the service manager. Thank you!
Fast,had an appt for a recall dropped my vehicle off,
they did a multi point inspection an Mike went over everything with me. When the recall was finished he called me an I Thanked him for his fast servi
they did a multi point inspection an Mike went over everything with me. When the recall was finished he called me an I Thanked him for his fast service.
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by ranette.ford
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us! We are glad that Mike could get your automotive needs swiftly resolved. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Awesome attention and follow/up communication from the
staff.would recommend to family and friends.
staff.would recommend to family and friends.
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by staceygggrams
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Jul 24, 2023 -
Werner Kia responded
Thank you so much for your positive review and recommendation! We are delighted that our team could provide you with top-notch service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
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