The dealership is great, but very small.
We took our car in for a security upgrade, no more than plugging a chip in. The service took 2 and a half hours.
We took our car in for a security upgrade, no more than plugging a chip in. The service took 2 and a half hours.
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by WILDWILLIEPOCKETLINT
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Werner Kia responded
Hello,
Thank you for sharing your comments with us and we appreciate your feedback.
We do apologize for the wait time that occurred during your service visit.
If you would like to discuss further, please contact us at the dealership and ask for the service manager. Thank you!
Very informative and very detailed!
They take you step by step through what they are doing.
They take you step by step through what they are doing.
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by bradbristol
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2023 -
Werner Kia responded
We are so glad that our team could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you so much for your positive review! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Michael Wyre is simply amazing!
He is compassionate and kind. He kept me informed and updated on the services being completed. Michael is simply an earthly angel.
He is compassionate and kind. He kept me informed and updated on the services being completed. Michael is simply an earthly angel.
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by Lofton
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2023 -
Werner Kia responded
Thank you for leaving Michael this positive review! We are so glad that he took great care of you and kept you well informed throughout the service. He will be honored to hear of your very kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.
Good salesmen at this location they will try to get you
the best deal possible
the best deal possible
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by Sylvesterwllms056
Verified Customer
Verified Customer
Jul 24, 2023 -
Werner Kia responded
We are delighted that our team could provide you with the quality care that you deserve. Our guests' satisfaction is our utmost priority. We thank you for your positive review! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Everyone in the service department is so nice and
incredibly helpful. They make the experience a good one.
incredibly helpful. They make the experience a good one.
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by dmcd49
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2023 -
Werner Kia responded
We appreciate your positive review and we are delighted to hear that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service.
They did all that I wanted and gave me the information I
had requested! YES I would recommend Kia for service and for obtaining a vehicle!
had requested! YES I would recommend Kia for service and for obtaining a vehicle!
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by bubbat
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
RUSSELL GRIFFIN
, Tim Duke, JOSH FUTRELL, BILAL STEVENSON, Tim Fessler
Jul 24, 2023 -
Werner Kia responded
Thank you for taking the time to leave us this positive review! We are so glad that Tim and the team took great care of you! It is an honor to have earned your kind recommendation. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Jul 21, 2023 -
bubbat responded
Forgot to add Tim Fessler to my personnel interacted with!
My service was a 10/10.
I am very satisfied with the service I received. They were informative when need, the waiting was nice clean and comfortable. However, the snack area
I am very satisfied with the service I received. They were informative when need, the waiting was nice clean and comfortable. However, the snack area need a little attention but nothing major.
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by barne310
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Werner Kia responded
Thank you for your review! Were thrilled to hear that our service team provided good customer service.
We do appreciate your feedback and will forward your comments to our management team. Thank you!
Everyone was very friendly and they all seemed to work
well together. The waiting area was also very nice--it had massage chairs and a really nice TV in addition to free water, snacks, and coffee.
well together. The waiting area was also very nice--it had massage chairs and a really nice TV in addition to free water, snacks, and coffee.
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by sagreiss
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Jul 21, 2023 -
Werner Kia responded
Thank you for your 5-star rating! We are pleased that our team could provide you with a top-notch experience. Our guests' satisfaction is our utmost priority and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.
Drop off car on Thursday evening came back on Saturday
and they still hadn’t looked at the car to see what was wrong. Total waste of my time.
and they still hadn’t looked at the car to see what was wrong. Total waste of my time.
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by Alabamaduane9422
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Werner Kia responded
Hello,
Thank you for your feedback on your service visit. We are very sorry for the delay on the repairs to your vehicle.
We will forward your comments to our management team. Please contact us a the dealership and ask for the service manager.
Thank you!
They are friendly and always available to shuttle me when
there is a need. They completed my service within the time frame promised. I always get a car wash.
there is a need. They completed my service within the time frame promised. I always get a car wash.
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by BETTYBHOUCK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Destinee Washington
Jul 21, 2023 -
Werner Kia responded
Thank you so much for your positive review! We are so glad that our team could consistently provide you with top-notch service. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!