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MICHAEL WYRE
251 Reviews
251 Reviews of MICHAEL WYRE
July 19, 2023
Brought my vehicle back here to get some security device installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized it was 3pm and no one called me regarding my vehicle being ready for pickup. I tried calling the service department numerous times with no answer. I get a ride back to the dealership, just to walk in the service department and see the staff running their mouth doing NOTHING like always. NO ONE knew about my car being ready! I will NEVER bring my car back here if I don't absolutely have to! The staff are unprofessional, lousy and extremely unknowledgeable. They are the exact reason why I will never purchase another Kia in my life, glad my current one is paid off! Avoid this place at all costs, I'd rather pay more to receive better service than to deal with these incompetent folks again! More
by angellena.jackson
Verified CustomerOther Employees Tagged: I wasn't assigned a real advisor, it was someone named Russell who works in a whole different department and was covering for someone. I like Russell, he did nothing wrong. Everyone else in there is unprofessional and lousy.
July 17, 2023
I am always extremely pleased with the work that is done on my car. If I have any questions or concerns, they are always addressed and resolved on my car. If I have any questions or concerns, they are always addressed and resolved More
by gretchen.l.taylor
Other Employees Tagged: JOSH FUTRELL, BILAL STEVENSON
July 17, 2023
HAD an appointment for a brake booster recall for Friday the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjuste the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjusted but now I need a door hinge swing catch( not official name) due to rubbing. When door is opened. Got a call that my car was being picked up and due to auto body shop keeping it all day they were unable to perform the recall for the brake booster. I went to pick cR up Saturday morning. My car was still at the auto body shop and never picked up the evening before. I was unable to get my car. I left. I proceeded to tell them to keep my car til Monday only if they could get my car recall done. They guaranteed me it would happen. My car was not moved from the spot it was parked when it returned from the body shop on Saturday at lunch time. My car was also left unlocked all weekend in front fo the dealership fence. Meaning anyone walking by could of gotten into it. When I arrived to pick car up on Monday car was not done. I needed the car back to be able to return to work out of town for the following week. If I did not have werner way I would not return to this dealership. I would take my service business to Hyundai down the road. More
by drhoover40
Other Employees Tagged: BRIAN GORNIAK, BILLY REDDING, ROSSANO ROBINSON, RUSSELL GRIFFIN , LAUREN was able to help me get ahold of service managers after they would not answer my calls or return them after several hours.
July 14, 2023
The service I received this trip was not acceptable. My advisor did not respond when I sent a text to ask for a status. Evidently he had gone to lunch. I let him know that even though I had service two My advisor did not respond when I sent a text to ask for a status. Evidently he had gone to lunch. I let him know that even though I had service two weeks prior, the technicians failed to reset the service needed on my car so it is continuing to tell me service needed an X amount of miles, that was not fixed. The cost of the repair initially told me was almost $100 more than the initial quote that got corrected. However the dealership turned around and charged a fee for using a credit card that should have been disclosed when the appointment was made so that I could’ve brought a check to avoid that extra cost. Unfortunately, this was not a good service appointment for me. More
by LeAnne
Other Employees Tagged: Johnathan was my service rep.
July 13, 2023
Michael Wyre is amazing. He has been my service advisor for years now and I can always depend on him to get my vehicle fixed correctly and quickly. He even worked me in on He has been my service advisor for years now and I can always depend on him to get my vehicle fixed correctly and quickly. He even worked me in on a day with no appointment so I wouldn't have to make another trip. More
by hwolbers
July 08, 2023
Service writer Tim is the most helpful and knowledgeable serve writer I have ever met. Our AC quit while traveling from Florida to Texas. Tim took my car in without an appointment and got the AC running w serve writer I have ever met. Our AC quit while traveling from Florida to Texas. Tim took my car in without an appointment and got the AC running well enough for us to complete our 950 mile journey in 97 degree heat. There are not enough positive things to say about how helpful Tim was. The dealership is very lucky to have such a caring and helpful employee. Christopher Watt More
by Chris Watt
Other Employees Tagged: Tim Duke, JOSH FUTRELL, BILAL STEVENSON
July 08, 2023
First, Kia had my vehicle for months. It was back and forth with communication between me and the person in charge of handling my car. After the car problem was finally diagnosed, it stil It was back and forth with communication between me and the person in charge of handling my car. After the car problem was finally diagnosed, it still took weeks to complete all repairs. When I came to pay for the repairs, fi ally after months, I asked to have my car cleaned and detailed, which is the least Kia could have done for the inconvenience. When I came back the next day it was not detailed. It took 3 attempts and then I finally just gave up. The people in the service department were less then professional and were on their cell phones and looked bothered to even talk to them. I will never be back at that place and will never buy a Kia again. N.E.V.E.R!!!!!!! More
by mwdignan1972
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