Always kind and courteous.
Keeps you informed and up to speed with your vehicle, love the video txt showing the inspection
Keeps you informed and up to speed with your vehicle, love the video txt showing the inspection
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by arrowhound9601
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Jul 05, 2023 -
Werner Kia responded
Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Destinee was amazing and the technician went over all my
concerns. Thank you Warner Kia.
concerns. Thank you Warner Kia.
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by MAFIGUEROAW73
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us! We are so glad that Destinee and the team took great care of you throughout your visit. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Very satisfied with my vehicle repair at Werner Kia.
Service rep Michael Wyre took good care of me, and the repair techs got the job done quickly.
Service rep Michael Wyre took good care of me, and the repair techs got the job done quickly.
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by CARMAN.KIM
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us. We are so glad that Michael and the team could get your automotive needs taken care of- quickly and efficiently. Your satisfaction means so much to us. Please do not hesitate to give us a call if you ever have any further questions or concerns.
They do a great job with good customer service.
That's all I have to say.
That's all I have to say.
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by SWJACOBSEN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Jun 29, 2023 -
Werner Kia responded
Thank you for your 5-star rating! We are happy to hear that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
They have served me for almost four years and have kept
my car serviced as needed and informed me of what needed to be done. I scheduled an appointment because the check engine light come on. At that ins
my car serviced as needed and informed me of what needed to be done. I scheduled an appointment because the check engine light come on. At that inspection they informed that the catalytic converter was malfunctioning and the engine was damaged and needed repairing. The advisor started efforts to get assistance from management and KIA to determine if KIA could help me with the cost. The advisor has diligently followed up to determine what can be done. I ws informed today that KIA can cover the engine but owed to be responsible for labor, etc. I am scheduled to take the car in this Friday for such repairs as needed. I was pleased with the information I received.
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by BETTYBHOUCK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Destinee Washington
Jun 29, 2023 -
Werner Kia responded
Betty,
Thank you for taking the time to leave us this 5-star review! We are honored that you continuously confide in us with your automotive needs, and we are so glad that our team was both helpful and informative during your recent visit. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you have any further questions or concerns.
Great service but this the 4th time that my car gets
washed and it looks terrible on black. Don’t look like they not watching they rinsing off. I just don’t need them to was anymore
washed and it looks terrible on black. Don’t look like they not watching they rinsing off. I just don’t need them to was anymore
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by petkimberly33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Jul 12, 2023 -
Werner Kia responded
Thank you for your feedback. We do apologize that your vehicle was not cleaned to your satisfaction.
We do appreciate your feedback and we will address this with our service team. Thank you!
Great customer service, neat, clean, and safe
environment. nice snacks for customers, comfortable waiting area with comfortable massage chairs. Thanks a lot!
environment. nice snacks for customers, comfortable waiting area with comfortable massage chairs. Thanks a lot!
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by Shakeena
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
BILAL STEVENSON
Jun 26, 2023 -
Werner Kia responded
Thank you so much for your 5-star rating! Providing a top-notch experience is always our goal, and we are glad that our efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!
Kia gave great customer service.
Thank you to Mike and Russell for helping me set up an appointment for an oil change.
Thank you to Mike and Russell for helping me set up an appointment for an oil change.
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by Krivera3288
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Russell
Jun 26, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us. We are happy to hear that Mike and Russell could provide you with 5-star service. We hope to see you again the next time you are in need of automotive service!
It has taken 8 months to fix our new car.
Between Werner and Kia pointing figures back and forth I'm not sure if I would another Kia or from Werner.
Between Werner and Kia pointing figures back and forth I'm not sure if I would another Kia or from Werner.
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by conedaniel948
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
BRIAN GORNIAK
, Most are not good at communication. Never could anyone on the phone or to call me back. I had to go to the dealership to get updates.
Jun 29, 2023 -
Werner Kia responded
Hello,
Thank you for your review. Were very sorry to hear of your disappointment with our dealership and we do apologize for the delay on getting the repairs completed.
If you would like to discuss further, please contact us at the dealership and ask for the Service Manager. We hope to here back from you soon. Thank you!
Very professional, helpful and useful 👍 Michael Wyre
has a great attitude towards his work ethic. Did not take long for service to be completed.
has a great attitude towards his work ethic. Did not take long for service to be completed.
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by boggsalice
Service Price Transparency
Jun 22, 2023 -
Werner Kia responded
Thank you for sharing the positive experience you had with Michael! We are so glad that he could provide you with 5-star service throughout your visit. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!
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