Service was professional, prompt and any questions were
answered and easy to understand terminolog. It was a very positive experience, and I definitely would recommend anyone bringing their vehicle to kia.
answered and easy to understand terminolog. It was a very positive experience, and I definitely would recommend anyone bringing their vehicle to kia. I saw other models but they were receiving the same level of professional treatment. I really liked the feature that allowed me to make inquiries through the text. That was an added surprise.
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by awandalove
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
BILAL STEVENSON, The cashier
Oct 30, 2023 -
Werner Kia responded
Providing quality and efficient service is so important to us here at Werner Kia and we are glad that our teams efforts could meet your satisfaction! We are happy to hear that they were professional, prompt and answered any questions you had. Please do not hesitate to let us know how we may be of further service to you.
I like the dealership .
They can vacuum they cars better though when doing a courtesy wash
They can vacuum they cars better though when doing a courtesy wash
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by Quashonaking97
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2023 -
Werner Kia responded
We are grateful for your positive feedback and advice! We are glad to hear our team took good care of you and your automotive needs. Please do not hesitate to give us a call if you have any questions or concerns we would love to help.
Friendly, fast, courteous, accommodating, reasonable,
quality, local....basically an excellent place to have your KIA serviced.
quality, local....basically an excellent place to have your KIA serviced.
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by Dan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Oct 23, 2023 -
Werner Kia responded
Dan,
Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your Kia needs in any way possible. We thank you for your positive review and we wish you the safest of travels until we meet again!
Cornelius Thompson Was very great at helping through the
whole process stayed in contact with me letting me everything that was going on with the car responded to calls and messages.
whole process stayed in contact with me letting me everything that was going on with the car responded to calls and messages.
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by Iyanna Robinson
Service Price Transparency
Other Employees Tagged:
Cornelius Thompson
Oct 23, 2023 -
Werner Kia responded
Lyanna,
Thank you for sharing the positive experience you had with Cornelius! We are glad that he took great care of you and kept you well informed throughout the process. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call!
The Manger himself came out and made sure I was
satisfied, and I got the oil in my car changed and got to pick it up the same day!
satisfied, and I got the oil in my car changed and got to pick it up the same day!
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by Jonathan Erby
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
CRAIG MILLER
, JOSH FUTRELL, DWAYNE GRIFFIN, BILAL STEVENSON
Oct 18, 2023 -
Werner Kia responded
Jonathan,
We greatly appreciate you for leaving us this 5-star review! We are glad that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are delighted to know that the manager came out and made sure you were satisfied with your service visit. Please do not hesitate to let us know how we may be of further service to you.
Service was good waiting area was to cold over all it was
ok service took long then I Thought
ok service took long then I Thought
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by BonnieMILLER419
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Oct 18, 2023 -
Werner Kia responded
Bonnie,
Providing quality and efficient service is so important to us here at Werner Kia and we are glad our teams efforts could meet your satisfaction! Please drive safely and do not hesitate to let us know how we may be of further service to you.
Service was excellent.
Everything was done in a timely and professional manner. I will definitely be back for any other service or repair I may need.
Everything was done in a timely and professional manner. I will definitely be back for any other service or repair I may need.
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by TERRANCEDWATSON
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2023 -
Werner Kia responded
We are grateful for you leaving us this terrific review! We are pleased to hear that our team took stellar care of you and could get your automotive needs taken care of in a timely manner. We look forward to seeing you again when the time comes for your next service.
Mr. Michael communicated thoroughly for me to know and
understand all services completed and what caused the service to be needed. Respectful also.
understand all services completed and what caused the service to be needed. Respectful also.
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by LaSHELLE PETTY
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2023 -
Werner Kia responded
We are grateful for you leaving Michael this fantastic review! We are thrilled to hear that Michael took excellent care of you and your automotive needs. We are delighted to know that he communicated thoroughly with you so you would understand all the services being done to your vehicle while it was here at Werner Kia. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
The employees were really nice and I felt comfortable in
the waiting area. Pretty cool I didn’t have to pay for my oil change
the waiting area. Pretty cool I didn’t have to pay for my oil change
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by erd
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2023 -
Werner Kia responded
Erd,
Thank you so much for sharing the positive experience you had here at Werner Kia! We are glad to hear that our team took amazing care of you and your automotive needs. We are pleased to know that they were really nice and you felt comfortable in the waiting area. Please do not hesitate to let us know how we may be of further service to you.
Better communication when assisting customers.
The associate assisting me acted like they did not care about what I was there to do, nor my time.
The associate assisting me acted like they did not care about what I was there to do, nor my time.
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by cameronsin111
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Oct 11, 2023 -
Werner Kia responded
Thank you for sharing your experience with us. We sincerely apologize for the negative experience you had while being assisted at our dealership. We take your feedback seriously and understand the importance of effective communication and customer care in providing a positive experience. If you would like to discuss further please contact our dealership and ask for the General Manager. Thank you and have a great day!
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