I was served by Mario and he was so nice.
They even added my tire pressure.
They even added my tire pressure.
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by leoneexd
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON, Mario Rodriguez
Oct 09, 2023 -
Werner Kia responded
We greatly appreciate you for leaving Mario this amazing review! We are happy to hear that Mario took great care of you and your automotive needs. We are thrilled to know that he was nice and even added your tire pressure to your service. Please do not hesitate to let us know how we may be of further service to you.
I had to go to a different shop for them to fix my oil
cover because they did not put the clips back on. I called the dealer for them to set up an appointment and they would not work me in.
cover because they did not put the clips back on. I called the dealer for them to set up an appointment and they would not work me in.
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by castilla.isabel002
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Oct 03, 2023 -
Werner Kia responded
Isabel,
Thank you for your feedback. We want to extend our sincere apologies for the inconvenience you experienced with our service department. This oversight is not reflective of our standards, and we are truly sorry for not being able to accommodate your request promptly. If you would like to discuss further please contact our dealership and ask for the service manager. Thank you and have a great day!
The Professor service during my oil change was great and
very successful on time. The only thing that I have to ask for is some snacks and drinks . During our time in the waiting room area. Have a blessed F
very successful on time. The only thing that I have to ask for is some snacks and drinks . During our time in the waiting room area. Have a blessed Friday.
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by kbelinda2
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Sep 29, 2023 -
Werner Kia responded
We appreciate you leaving us this stellar review! We are glad to hear our team took amazing care of you and your automotive needs. We are thrilled to hear your oil change was great. We hope to see you again when the time comes for your next service.
I Brought my car in for my a/c evaporator to be replaced
and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything.
and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything.
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by mkentyra
Service Price Transparency
Sep 28, 2023 -
Werner Kia responded
We greatly appreciate you taking the time to leave Michael this outstanding review! We are glad to hear that Michael took excellent care of you and your automotive needs. We are thrilled to hear that he did a phenomenal job and kept you updated on your vehicle while it was being serviced. If there is ever anything more that we may help you with please do not hesitate to let us know.
It took a whole month to receive a repair estimate my
rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers acco
rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers accommodations, if you know your shop is short staff. There’s no reason anyone should go without a car a whole month without receiving a repair estimate especially if you didn’t have a major issue or require a part to be shipped in. If I needed an engine or transmission this would have been completely understandable. The communication between the sale manager and customer is a joke. They never respond back and they’ll keep putting new customers in front of you. The only person who would take time to respond back is the general manager anybody below him is always too busy. Good luck, if your car needs immediate help the wait time is ridiculous.
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by shay
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
BILLY REDDING
, Paul Marmon General Manager
Oct 03, 2023 -
Werner Kia responded
Shay,
Thank you for your feedback. We are happy to hear that your issues were resolved but apologize for the delay on getting repairs completed and for the lack of communication you experienced from our staff. Your satisfaction is important to us, and we deeply regret that your experience did not meet your expectations. Our team looks forward to the opportunity to serve you again. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Customer service was good and the time it took was less
than I expected I am very satisfied
than I expected I am very satisfied
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by msinell51
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Sep 27, 2023 -
Werner Kia responded
We greatly appreciate you taking the time to leave us this excellent review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are thrilled to hear that you are satisfied with your service experience here at Werner Kia. Please do not hesitate to let us know how we may be of further service to you.
They were Fast friendly and helpful.
I couldn't be happier. They will even clean your car a little
I couldn't be happier. They will even clean your car a little
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by mdburckner2017
Service Price Transparency
Sep 26, 2023 -
Werner Kia responded
Thank you so much for taking the time to leave us this 5 star review! We are glad to hear that our team took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to know that our team is always friendly and helpful. Please do not hesitate to let us know how we may be of further service to you.
The sales persons do not keep their word, I was sold a
pipe dream with my car.
pipe dream with my car.
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by janelle.r.baker
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2023 -
Werner Kia responded
Janelle,
Thank you for your feedback. We are deeply sorry to hear that your experience did not meet your expectations and for the lack of customer service that you received from our staff. Please contact us at the dealership and ask for the general manager so we can discuss your concerns in more detail. We hope to hear back from you.
This is by far the worst dealership I have dealt with
EVER and they have the highest dealer fees as well.
EVER and they have the highest dealer fees as well.
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by Worst experience EVER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
M Gormiak
Oct 03, 2023 -
Werner Kia responded
Thank you for your feedback. We are genuinely sorry to hear about your negative experience with our dealership. We would appreciate the opportunity to discuss your concerns in more detail. Please contact us at the dealership and ask for the general manager so we can discuss your concerns in more detail. We hope to hear back from you.
Oct 08, 2023 -
Worst experience EVER responded
Well once again, it’s impossible to contact and speak with anyone at Werner Kia. I tried to speak to you for 4 days straight, left messages and was told you would call me after reaching someone else. Still nothing! Frustrating to say the least. Management is horrible
Service was excellent and preformed in a timely manner.
Dealership budling and service area is due for a rebuild or a good fresh up. Thank you
Dealership budling and service area is due for a rebuild or a good fresh up. Thank you
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by Jeromar
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Werner Kia responded
Jeromar,
Thank you so much for this superb review! We are glad to hear our team took amazing care of you and could get your automotive needs taken care of quickly and efficiently. We are thrilled to hear you had a excellent experience here at Werner Kia. If there is ever anything more that we may help you with please do not hesitate to let us know.
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