Great service experience with Mike Wyre.
He keep me informed about my vehicle and assist me with financing my service cost.
He keep me informed about my vehicle and assist me with financing my service cost.
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by pjones7321
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2023 -
Werner Kia responded
Thank you for sharing the positive experience you had with Michael! We are so glad that he took great care of you and kept you well informed throughout the process.. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Aug 28, 2023 -
pjones7321 responded
Michale and Brian had exceptional customer service and it was the best esperience ever. Thank you Kia... Keep up the good work.
The service is just poor and the product is low quality.
Had to 700 to replace a starter on a 3 year old car!!!!
Had to 700 to replace a starter on a 3 year old car!!!!
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by VALENCIAMCGRIFF
Verified Customer
Verified Customer
Service Price Transparency
Courteous, fast, easy to get an appointment and work
completed as expected. Comfortable waiting area.
completed as expected. Comfortable waiting area.
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by barnes.dm
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!
I love being a customer of Werner Kia.
The only thing that I would say takes the longest is getting your car serviced. I was kind of in a rush which was not all their fault being I had sch
The only thing that I would say takes the longest is getting your car serviced. I was kind of in a rush which was not all their fault being I had school at about 10 that morning, but they made sure everything that needed to be done to my vehicle was done and I was completely satisfied. Thanks.
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by ebonyeutsay
Verified Customer
Verified Customer
Service Price Transparency
It was fast & no hassle customer service was very
helpful. I would rate my experience 5 stars.
helpful. I would rate my experience 5 stars.
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by Bre.turner69
Service Price Transparency
Other Employees Tagged:
Tim Duke
Aug 23, 2023 -
Werner Kia responded
Bre,
Thank you for your 5-star rating! We are so glad that our team could provide you with a smooth and efficient experience. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
I recommend this center for service but needs to have
available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer ser
available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer service. Mike works very hard to meet customer's expectations.
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by hsharpie5
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2023 -
Werner Kia responded
Hello,
Sorry to hear of your concerns with the communication issues when trying to contact us.
We will forward to our management team. We truly appreciate your feedback. Thank you!
Mike Wyre ( service lane manager) did a good job and all
the software updates were completed. The car was washed and looked great when I picked it up.
the software updates were completed. The car was washed and looked great when I picked it up.
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by Michael.pape44
Verified Customer
Verified Customer
Aug 21, 2023 -
Werner Kia responded
Thank you for leaving Michael this positive review! We are so glad that he could provide you with quality and efficient service. It is our pleasure to assist you in any way possible and we hope to see you again the next time your vehicle is ready for service.
It always takes 2+ hours AT LEAST when going in for
service on my vehicle. The last time I went in for an oil change I arrived 30 minutes early for my appointment and was told there was a 2 hour wait b
service on my vehicle. The last time I went in for an oil change I arrived 30 minutes early for my appointment and was told there was a 2 hour wait before they could even get to my vehicle because there were cars in Front of me. When I asked about my appointment time I was told appointment times don’t matter it’s first come first serve. So rather than having my oil changed at my scheduled visit I went else where and paid to have it done. Called to speak with someone about the matter and was told I’d receive a call back from a manager which I never got.
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by CARISSA.GOSA95
Verified Customer
Verified Customer
Aug 23, 2023 -
Werner Kia responded
Hello Carissa,
Thank you for your review. We do apologize for the wait time that occurred during your service visits.
We have forwarded your review to our service team. Thank you!
Service is awful and customer service worse.
Will not return but will drive 1.5 hrs out of state for service
Will not return but will drive 1.5 hrs out of state for service
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by JSHDIXON
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2023 -
Werner Kia responded
Hello,
Thank you for sharing your service experience with us. Were sorry to hear that your expectation were not met but we would like to speak to you to see how we can resolve your concerns with our service department. Please contact us at the dealership and ask for the service manager. Thank you!
Great experience and loved how they took care of my
vehicle and will see them soon
vehicle and will see them soon
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by jojuniamosley
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us. We are so glad that our team could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
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