MICHAEL WYRE | Page 8

NO Customer service communications after being first vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care of me as in previous visits. Put it in my local dealer notes, he is the only rep I want to deal with. He gave me a complimentary oil filter/oil change via an additional concern (oil light),I had, besides the 2 recalls that I was advised were taken care of at no charge. More

by DBK Verified Customer Verified Customer

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Dealing with Michael Wyre was one of the most efficient and pleasant experiences I have had at Werner Kia. Michael is the kind of person that makes you want to come back again for service issues and mainte and pleasant experiences I have had at Werner Kia. Michael is the kind of person that makes you want to come back again for service issues and maintenance. My best visit there ever........... More

by KATHY41 Verified Customer Verified Customer

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If I could give them a 0 star I would. Purchased a used 2020 Kia soul on 8/1/2023 and on 8/7 the car started shaking while I was driving and on 8/10 they couldn't find anything, waited al Purchased a used 2020 Kia soul on 8/1/2023 and on 8/7 the car started shaking while I was driving and on 8/10 they couldn't find anything, waited all day while I noticed my car just sitting there. Did they even take a test drive? Not!! On 8/16 Battery Discharge appeared on the panel and the car still shakes. Waiting for corporate to to get back with me. Did they do any work on this car before they put it on the Lot for sale? I don't think they did from what I have experienced while driving. To afraid to drive it now after battery discharge appeared on the panel. They won't respond so I contacted corporate. Seems as if they only wanted to get a sale. Never again will I buy from Werner Kia. They give Kia a bad name and I have purchased 2 prior Kia's, a 2004 Kia Optima and a 2010 Kia Soul. Both paid off in 2010 and 2016. KIA was so much better than this Werner Kia. Hopefully I will hear from the corporate office soon. Mike was very helpful but the car still has problems. More

by BXCASWELL Verified Customer Verified Customer

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I find it gratifying that Michael and the other service staff are genuinely concerned about taking care of customers. staff are genuinely concerned about taking care of customers. More

by QUEKING7427 Verified Customer Verified Customer

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Excellent service. Kept me informed. Werner Kia was very efficient and actually has been efficient the last couple times I came in. Kept me informed. Werner Kia was very efficient and actually has been efficient the last couple times I came in. More

by bradbristol Verified Customer Verified Customer

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Warner Kia has helped me remember to maintain my cars life. They are on time and courtesy filled. life. They are on time and courtesy filled. More

by Marymcswain19 Verified Customer Verified Customer

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It was amazing. Staff was very helpful will definitely be back. Service was very quick. Staff was very helpful will definitely be back. Service was very quick. More

by jenaladaka Verified Customer Verified Customer

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First oil change car start driving funny and ac ma king a loud noise and this a brand new car loud noise and this a brand new car More

by OWENPROFILE Verified Customer Verified Customer

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Please improve communication! I can wait as long as I need to as long as I am informed of the status of my vehicle! I can wait as long as I need to as long as I am informed of the status of my vehicle! More

by khayter5980 Verified Customer Verified Customer

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I was very happy with the Service mechanic didn’t excellent job as well as is the rest of the crew washing the car very nice clean it came in very dirty I appreciate the office staff very kind thank excellent job as well as is the rest of the crew washing the car very nice clean it came in very dirty I appreciate the office staff very kind thank you More

by raybaker416 Verified Customer Verified Customer

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