Mack Butler

Mack was awesome! I have worked in multiple dealerships and have worked at a corporate level for an automotive manufacturer. Mack's customer service was fantastic and I have worked in multiple dealerships and have worked at a corporate level for an automotive manufacturer. Mack's customer service was fantastic and he communicated everything to me in a polite and knowledgeable manner. The work did end up needing to get a little more in depth than originally forecast, but to be honest I already had an idea that this was a possibility based on what I had dropped the car off for. So when Mack gave me a call and stated the technician wanted to run the procedure an additional time to ensure the quality of the flush I found that to be perfectly acceptable. I had also asked for some other minor things to be addressed while I was there in their service department. These were addressed promptly, thoroughly, and accurately as well. I never once felt that I was not in capable hands with this service team. They truly shined and provided the utmost in great customer service! I think it should also be said that while I was picking up my vehicle another customer was dropping off their Audi R8 high performance supercar for service work. That should be an indication to anyone reading these reviews as to how wonderful this service team is! They have earned the business of a customer that trusts them with their six figure supercar (that is worth more than most peoples homes!) I have read some of the "negative" reviews and can honestly say that much of what I have read is not applicable and if you go to a place of business without an accurate understanding of the day to day operations that go on, I do not feel it is fair to the staff of that establishment to discredit them in anyway. I feel this applies to multiple other industries as well. If you take (what I can assume is based off of the typical American automotive consumer) a neglected fifteen plus year old vehicle to a repair facility and act like there wont be recommended services, you are probably the same type of person who goes to the doctors office and yells at the staff when they tell you what is ailing you. I should add that this service work was performed on Saturday 4/15/23. The website won't let me adjust the date to reflect an accurate timeline. More

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The Crain VW Service Team has consistently been courteous and competent. Service and repair procedures and prices are communicated clearly, and when a replacement part can be safely foregone to maximize use and competent. Service and repair procedures and prices are communicated clearly, and when a replacement part can be safely foregone to maximize use of the part, that is communicated as well, which is very appreciated. More

by RUSSELL.ELLIS Verified Customer Verified Customer

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Customer-friendly and knowledgeable staff and helpful, but it was expensive on some parts, but they took care of me and I'm a repeat Customer. but it was expensive on some parts, but they took care of me and I'm a repeat Customer. More

by sunnydaze09 Verified Customer Verified Customer

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I was given the wrong diagnostic. They told me it was my front wheel bearing hub assembly but it was the rear! 😡 They told me it was my front wheel bearing hub assembly but it was the rear! 😡 More

by VENTURATOMAS30 Verified Customer Verified Customer

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We had a recall took it to get it fixed came back with more lights on on the dash. more lights on on the dash. More

by Brittani.lawmaster Verified Customer Verified Customer

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Very professional and nice. Clean work area and will keep you posted on what is going on. I definitely recommend them to any and everyone. Clean work area and will keep you posted on what is going on. I definitely recommend them to any and everyone. More

by MIKE_KILLER5 Verified Customer Verified Customer

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Mack was extremely professional and personable. Also, all the service department staff were smiling and fun to interact with. Also, all the service department staff were smiling and fun to interact with. More

by MMULSON Verified Customer Verified Customer

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Did not fix the issue so we had to take it to another Volkswagen dealer and they tested same things and stated what was wrong. Volkswagen dealer and they tested same things and stated what was wrong. More

by Dewayne Verified Customer Verified Customer

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Quick no hassle service. Blah blah blah blah blah blah blah blah blah blah blah Blah blah blah blah blah blah blah blah blah blah blah More

by Jh Verified Customer Verified Customer

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Great service and customer service. I definitely recommend going to Crain Volkswagen of Fayetteville, AR. I definitely recommend going to Crain Volkswagen of Fayetteville, AR. More

by CHRISTOPHERDELRIO2015 Verified Customer Verified Customer

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