Mack Butler | Page 34

Mack was very helpful, informative and provided excellent communication while my daughter’s car was in your service department. This was our first experience with your dealership and Mack’s attention to cust communication while my daughter’s car was in your service department. This was our first experience with your dealership and Mack’s attention to customer service will definitely keep us coming back. Hats Off… More

by MARCUS.ODUM Verified Customer Verified Customer

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I really appreciate how friendly Mack is every time I come in. He makes hassle of servicing your car, enjoyable and seamless. Thank you for all you do! come in. He makes hassle of servicing your car, enjoyable and seamless. Thank you for all you do! More

by ALEX.FREEMAN9 Verified Customer Verified Customer

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Great service by Mac, I think. They were short handed with COVID issues and still got me in and out to repair my ECM recall. with COVID issues and still got me in and out to repair my ECM recall. More

by AJAXHURT Verified Customer Verified Customer

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Crain dealership went out of their way to help my daughter get her battery changed. Max & Karen were great! Would definitely use Crain again! So grateful for the great customer service daughter get her battery changed. Max & Karen were great! Would definitely use Crain again! So grateful for the great customer service More

by denise_white Verified Customer Verified Customer

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Had a good experience. In and out in about an hour even though our appointment was not put on the schedule. Everyone was friendly and knowledgeable. though our appointment was not put on the schedule. Everyone was friendly and knowledgeable. More

by Teresa Verified Customer Verified Customer

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Sorry. Not impressed. Thought a simple job of fixing a turn signal would be easy, but I was wrong. Wanting $300 for a $30 part and 10 minutes work is unbelievably crazy, and then charging $178 just for th turn signal would be easy, but I was wrong. Wanting $300 for a $30 part and 10 minutes work is unbelievably crazy, and then charging $178 just for the scan and not doing any work. Also, the communication of the job was very poor. I had to call to find out what was going on. Don’t think I’ll be back anytime soon, unless I have too. More

by WIRSTARJ Verified Customer Verified Customer

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CRAIN VW Did a good job as usual. The car was ready before the time projected. We had issues with other garages performing inadequate maintenance that cost us money! The VW techs get it done right. before the time projected. We had issues with other garages performing inadequate maintenance that cost us money! The VW techs get it done right. More

by vcastag Verified Customer Verified Customer

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The service department is great. The sales price of your cars is much higher than surrounding areas. I had no interaction with anyone other than the service department. cars is much higher than surrounding areas. I had no interaction with anyone other than the service department. More

by bbarton826 Verified Customer Verified Customer

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Not too happy because I was over charged for labor time of which I was told that the part I bought would be installed without paying for labor since the labor was added to cost. So I was very surprised I w of which I was told that the part I bought would be installed without paying for labor since the labor was added to cost. So I was very surprised I was made to pay for labor. Also the tire rotation and alignment was done before but had to bring it back because it wasn’t properly done More

by joedavidng Verified Customer Verified Customer

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I'm thankful that they seem to really care about their clients in the VW service department. They communicate if anything is going to cost more than originally anticipated, before moving forward. clients in the VW service department. They communicate if anything is going to cost more than originally anticipated, before moving forward. More

by DiscipleofChrist Verified Customer Verified Customer

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