Mackenzie Florence

Extraordinary 'go above and beyond'. Buying into a reputable dealer for long term service relationship is as much if not more important than the sales piece. Jim Ellis and all the staff Buying into a reputable dealer for long term service relationship is as much if not more important than the sales piece. Jim Ellis and all the staff we interacted with were just fabulous More

by GEOFF.GAY Verified Customer Verified Customer

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My only complaint is that they played me. The deal was I would walk out the door paying $31,000. The salesperson, the finance guy, the manager, the guy who drew up the paperwork... Everyone s The deal was I would walk out the door paying $31,000. The salesperson, the finance guy, the manager, the guy who drew up the paperwork... Everyone said "you'll pay $31,000." So I believed I would be paying $31,000. What they didn't tell me was that after I put $11,000 down, they added about $3,400 in dealer fees and other stuff. So while I thought I was financing $20,000 (because that's how math works) I was actually financing $23,400. I only just found this out when I went to make (what I thought) would be an $800 payoff and I discovered I actually still owe $4,400. Admittedly, it was in the paperwork of the final breakdown of costs and it's on me for not paying closer attention. But the finance guy didn't mention any of that. I don't blame the dealership, we all know car dealerships scam and swindle you. I blame myself for having knowing this and still having trusted them. I'm only writing this review so other people won't be as simple and careless as I was. Buying a car always sucks, don't also get suckered! More

by GGUERCIO23 Verified Customer Verified Customer

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I purchased my brand new Kia from Mackenzie and she was amazing ! Thank you so much and I will be back to purchase from you again! amazing ! Thank you so much and I will be back to purchase from you again! More

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Mackenzie worked with me through most of the details over the phone up front. She was very knowledgeable and efficient in working through the process. This minimized the time I needed to spend at the dealers the phone up front. She was very knowledgeable and efficient in working through the process. This minimized the time I needed to spend at the dealership to finalize the deal and pick up the new vehicle. Great job! More

by cfbull Verified Customer Verified Customer

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Great customer service. Manager was very knowledgeable. The deal was great on my truck and I'm happy. Manager was very knowledgeable. The deal was great on my truck and I'm happy. More

by Chicowp41 Verified Customer Verified Customer

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Everyone that I spoke with was very helpful and answered all of my questions. My entire process was quick and easy - everyone was willing to help me at all times all of my questions. My entire process was quick and easy - everyone was willing to help me at all times More

by ISABELLA.TAYLOR2704 Verified Customer Verified Customer

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Just a terrific dealership all around. We visited several and came back to Jim Ellis because of the vibe and people. Easily the best Kia dealership in Atlanta. We visited several and came back to Jim Ellis because of the vibe and people. Easily the best Kia dealership in Atlanta. More

by GEOFF.GAY Verified Customer Verified Customer

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The dealership facility was spotless. The staff was professional, proficient, knowledgeable, courteous and friendly. They went beyond the call by making our out-of-state purchase a true p The staff was professional, proficient, knowledgeable, courteous and friendly. They went beyond the call by making our out-of-state purchase a true pleasure. More

by STEVE@KINGDOMCOMMONS.COM Verified Customer Verified Customer

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Miss McKenzie was only reason deal went through! Absolutely NO COMMUNICATION FROM ANYONE! DELIVERY DATE MOVED 3 TIMES, WAS NEVER TOLD! THEY STILL HAVEN'T DONE LOAN PAYOFF ON TRADE IN, NEARLY 2 WEEK Absolutely NO COMMUNICATION FROM ANYONE! DELIVERY DATE MOVED 3 TIMES, WAS NEVER TOLD! THEY STILL HAVEN'T DONE LOAN PAYOFF ON TRADE IN, NEARLY 2 WEEKS NOW, ANOTHER PAYMENT DUE IN 10 DAYS. WON'T SET FOOT IN THIS DEALERSHIP EVER AGAIN! More

by wilbur61861 Verified Customer Verified Customer

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Always a pleasure to work with this dealership. Everyone is friendly, helpful and the quality of service is excellent Everyone is friendly, helpful and the quality of service is excellent More

by CELTONE Verified Customer Verified Customer

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