Mackenzie Florence | Page 2

On phone setting up the appointment they told me gonna take about one hour to replace 4 tires. At the end token almost 4 hours. I have to cancel other’s appointments because this. No acceptable take about one hour to replace 4 tires. At the end token almost 4 hours. I have to cancel other’s appointments because this. No acceptable More

by AdrianoFerreira Verified Customer Verified Customer

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Loved the inquiry process and test drive. Very impressive overview and knowledge. We looked at 3 different models and settled on the Sportage. The lead time to get it was a bit of a bummer Very impressive overview and knowledge. We looked at 3 different models and settled on the Sportage. The lead time to get it was a bit of a bummer but understandable. Mackenzie did a great job keeping me informed of the delivery process and date. I really appreciate not being strung along but informed of where my car was, why the timeframe for delivery and regular updates. Once delivered she arranged a smooth process to complete the transaction and a wonderful time teaching me all the features! I’ve already recommended Mackenzie and Kia to a few friends. More

by Kenn Verified Customer Verified Customer

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Very professional! Was responsive when I had an issue with the new vehicle. Hope to have a long relationship with this dealership. Was responsive when I had an issue with the new vehicle. Hope to have a long relationship with this dealership. More

by joehoward231 Verified Customer Verified Customer

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I have mixed feelings about the dealership. They pre-install a protection package on new vehicles instead of a market adjustment. So a win and a loss because the products in that package should They pre-install a protection package on new vehicles instead of a market adjustment. So a win and a loss because the products in that package should have been part of the deal with the finance manager instead of on the front end of the deal. They also were not very open to negotiating on that. My other gripe is the allocation system. You can't directly order a car from Kia with this dealership but you can with others. The allocation system was terrible and the arrival date of the vehicle kept changing for no apparent reason. I can't say I'd never go back to this dealership but I'd need some serious convincing. More

by james.i.bruder Verified Customer Verified Customer

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MacKenzie didn't have much experience about the 2023 Niro EV. I wasn't told the car didn't come with a spare tire and she was confused about the charger telling me the AC adapter was the charger cable. Also, EV. I wasn't told the car didn't come with a spare tire and she was confused about the charger telling me the AC adapter was the charger cable. Also, the dealer called me offering to sell a charger cable for $1,200 which I bought on Amazon for $190. Jim Ellis doesn't care about customers at all. More

by RODRIGO.30067 Verified Customer Verified Customer

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Great service, friendly and knowledgeable staff. Jim Ellis Kia of kennesaw has straight forward and transparent pricing. Jim Ellis Kia of kennesaw has straight forward and transparent pricing. More

by WLLRWLND Verified Customer Verified Customer

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She was very helpful, knowledgeable, and so sweet. I was so happy to but my new car from her! She definitely made the process very smooth! I’m grateful and will surely recommend her to someone in need I was so happy to but my new car from her! She definitely made the process very smooth! I’m grateful and will surely recommend her to someone in need of a new car!! More

by NENAJ08 Verified Customer Verified Customer

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It's very friendly, the staff is knowledgeable, great customer service. They go the extra mile to make you feel like they truly value your business. customer service. They go the extra mile to make you feel like they truly value your business. More

by ALOV96 Verified Customer Verified Customer

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I felt everyone I spoke with was honest with us. I would recommend my sales person and the manager to any of my friends looking to buy a new vehicle. I would recommend my sales person and the manager to any of my friends looking to buy a new vehicle. More

by Jerrywoodsr Verified Customer Verified Customer

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The experience was great from start to finish and we are very satisfied with our purchase! very satisfied with our purchase! More

by brttnysimm Verified Customer Verified Customer

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