Mackenzie Smebak | Page 30

I have been bringing in my 2015 Dodge Ram 2500 Cummins for 4-5 years now for everything I’ve needed. Always been able to count on excellent service. This time bought a new set of tires, oil change, wipers for 4-5 years now for everything I’ve needed. Always been able to count on excellent service. This time bought a new set of tires, oil change, wipers, brakes the whole deal. Like 3000$! Got it home, immediately says must change oil soon” check oil, it’s pretty black... I know diesels are dirty but did they change it?? I hope so. Then they usually do a rundown and check the fluids and print out a sheet from the tech, wasn’t done. Checked fluids: low on coolant, power steering fluid , wiper fluid. Now I know I can check these myself, and so often, but I usually also count on this part of the inspection process from the dealer. Those big trucks take special coolant, so made another trip back in to get that when it should have been simply caught on that inspection. I get it. Lastly they usually run in through the wash.. no big deal but they didn’t. It’s all in the details! So pretty annoyed after dropping all that cash. One thing positive, McKenzie is always on the ball with communication and explanation. She’s golden. But the quality service that came out of that department this time was pretty uninspired Thanks for the time Kevin Hansen Legacy flooring LLC More

by dadhazyhad Verified Customer Verified Customer

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As always, knocked it out of the park. Blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah there you go 25 words. blah blah blah blah blah blah blah blah blah blah blah blah blah blah there you go 25 words. More

by AGENT9342 Verified Customer Verified Customer

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Very professional. Repair was done timely. Got truck back washed. Good communication during the process. Kenzie is service department was very helpful and knowledgeable about repairs needed back washed. Good communication during the process. Kenzie is service department was very helpful and knowledgeable about repairs needed More

by RBHARTZELL Verified Customer Verified Customer

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It was a great experience as always! Nice to be able to leave with the Jeep getting a nice wash as well, it needed it! leave with the Jeep getting a nice wash as well, it needed it! More

by NORWEGIANSWEDE Verified Customer Verified Customer

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Mackenzie is the best customer service manager I have worked with in taking care of my vehicles. Highly professional, knows the systems and effective and efficient in all interfaces. 100% customer satisf worked with in taking care of my vehicles. Highly professional, knows the systems and effective and efficient in all interfaces. 100% customer satisfaction. More

by jmak57 Verified Customer Verified Customer

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We always find the service advisors helpful, friendly and low pressure. We bring all three of our Chrysler vehicles here for service and have since 2016. low pressure. We bring all three of our Chrysler vehicles here for service and have since 2016. More

by dkopesky Verified Customer Verified Customer

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They are always there with a smile on their faces and help me find the best solutions for my vehicles problems when I come in for service help me find the best solutions for my vehicles problems when I come in for service More

by jasonsheetz Verified Customer Verified Customer

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We presented Steve Hartke with our situation and he came through with flying colors. My son was in a tough position due to purchasing a vehicle that continued to have problems 2 days after purchasing it. He through with flying colors. My son was in a tough position due to purchasing a vehicle that continued to have problems 2 days after purchasing it. He didnt even have the vehicle for 3 months so he had an outstanding loan on the vehicle. Steve very much understood the situation he was in and he worked up some up options for my son. My son was able to get a brand new vehicle and keep his loan payments pretty close to what he was currently paying. We were thrilled that we were not stuck with the vehicle we purchase less than 3 months ago. We would definitely recommend Steve to others and will be back to do business with him again. More

by HEIDIANDJ Verified Customer Verified Customer

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Mackenzie is the best! Always a smile and very informative. Love service here!I would recommend to anyone who asks. Thanks again Hudson Chrysler Dodge! informative. Love service here!I would recommend to anyone who asks. Thanks again Hudson Chrysler Dodge! More

by TERRYKREIBICH Verified Customer Verified Customer

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Mackenzie is the best she has explained and held my hand throughout the process of replacing the transmission in my Jeep , thanks Mackenzie great customer service throughout the process of replacing the transmission in my Jeep , thanks Mackenzie great customer service More

by toddsymes Verified Customer Verified Customer

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