Mackenzie Smebak | Page 29
Service Manager
Hudson Chrysler Dodge Jeep Ram
1200 Carmichael Rd
Hudson, WI 54016
Dealership Experience
19 yrs, 7 mos
Industry Experience
19 yrs, 7 mos
483 Reviews
Write a Review483 Reviews of Mackenzie Smebak
February 24, 2021
As usual everything went well. Staff is friendly and knowledgeable. The shop is clean. They fixed the problem quickly and provided a loaner to use overnight. knowledgeable. The shop is clean. They fixed the problem quickly and provided a loaner to use overnight. More
Other Employees Tagged: Mark Rosencranz, Tim Gaier, Tracy Cataract , Bill Bush, Jorge Velez
February 22, 2021
They didn't check my wipers, the back window one is ripped. Disappointed they check off their list and don't really check things.... is a trust factor. Otherwise I "think.....not sure" everything is ok ripped. Disappointed they check off their list and don't really check things.... is a trust factor. Otherwise I "think.....not sure" everything is ok. I was thankful for them picking up and delivery due to Covid, very thoughtful! More
Other Employees Tagged: Tracy Cataract , Bill Bush, Jorge Velez, I dont remember their names.....Jason Kelly 5 stars
February 21, 2021
Very kind and helpful. Provided a rental as I needed a repair for a recall. I'll never go to another Jeep dealership after going to Hudson! repair for a recall. I'll never go to another Jeep dealership after going to Hudson! More
Other Employees Tagged: Tracy Cataract , Bill Bush, Jorge Velez
February 20, 2021
Everyone in the service department was helpful and friendly. The car was serviced promptly and appears to be working fine now. This was my first visit since I am from out of state and I could not ha friendly. The car was serviced promptly and appears to be working fine now. This was my first visit since I am from out of state and I could not have been more pleased. It was a very nice experience. More
Other Employees Tagged: Tracy Cataract
February 17, 2021
My old Dodge Durango, which I purchased from you in '09, has been generally serviced by you and I'm pleased and satisfied with the care shown me and my vehicle {s}. For oil changes I'm especially pleased wi has been generally serviced by you and I'm pleased and satisfied with the care shown me and my vehicle {s}. For oil changes I'm especially pleased with the speed and 'can do' attitude of the service department. My Dodge is getting rusty but with 225k it runs well . . . and had I not found a pristine '08 5.7 Chrysler Aspen with less than 80k miles - this Dodge would be heading for 500 thousand miles. I am a committed Mopar guy (MB too). My two previous Durago's each went 100k plus, Had a Chrysler New Yorker that did 130k without anything major. My favorite Mopar was a Chrysler Cordoba . . . I would love to have that vehicle in my garage today, good touring car and could handle wet or snowy roads. So I've been coming this Dodge dealership in Hudson for over a decade and whats really nice is it's staffed with the same people - that speaks volumes about the organization. It feels like they care when I come in and I appreciate that and their overall friendliness is outstanding. Service department staff all get five stars, they are all great. More
February 14, 2021
Mackenzie is awesome. She has great customer service skills, very friendly and a great asset to your dealership. Always a happy customer when I get to have her as my advisor. Thank you Mackenzie for all skills, very friendly and a great asset to your dealership. Always a happy customer when I get to have her as my advisor. Thank you Mackenzie for all that you do to make customers feel good. More
February 11, 2021
Fantastic service as always from a professional and knowledgeable staff!!! Will continue to buy from these great people Feels great to have a dealership this close that is top notch knowledgeable staff!!! Will continue to buy from these great people Feels great to have a dealership this close that is top notch More
Other Employees Tagged: Tracy Cataract , Bill Bush, Jorge Velez
February 09, 2021
I have had nothing but great service from this dealership!!!!! Every time I bring my vehicles in for repairs or warranty work I am quickly greeted assured my issues are important and work has been dealership!!!!! Every time I bring my vehicles in for repairs or warranty work I am quickly greeted assured my issues are important and work has been completed in timely manner! My only regret is that I did not purchase my vehicles from them More
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